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March 2024 by samantha zamora
I did a return at this location. The manager (Dakota) wouldn’t put my money back on my card . She give me a gift card even though the I paid with my card, I also had my receipt. Theirs no reason for her having to give me. I gift card . I work as well in retail . So , I know that this not the correct way. Even worse I did the return the same day . That I bought the item . I’m very upset.
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January 2024 by Elizabeth Reston
Extremely rude employee! He talked down to me, was condescending and told me I should shop somewhere for old people. I was shopping for my grandchildren. Tried asking advice from this man that actually looked dirty and smelled. I believe I heard another employee refer to him as Nate or Nathan? I enjoy leaving good reviews but, felt you should know about your rude employee. I will not go back. I’m the customer with the money that will happily spend it elsewhere. My advice - know who you hire before actually hiring them. If it’s the same person, I’ve been told other people have complained about him too.
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December 2023 by Caprina Sanabria
Omg!!! The people that work in this place, definitely don’t like it. You can see it in actitud and face expressions.
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April 2023 by Andrea Welch
My time today at West Town Mall Aero was nice with the guy Alexander he was so nice and me and my daughter said well they don’t have the color purple and he pulled them out from beneath us like omg he was on time and we had to come back to exchange and he had no problems.
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February 2023 by Serena Peter
The employees are incredibly rude and unhelpful. I went to the cash wrap/register to ask for some assistance and after saying excuse me several times, the employee in front of me refused to even acknowledge me, instead joking and talking to his coworker. i remained for several moments, thinking he was just preoccupied but he continued to ignore me.I don’t ever leave bad reviews unless it’s exceptionally bad because i work in retail and understand how busy/stressful it can get but being blatantly ignored while he went to help a white customer who had came after me, as a black woman i feel the need to make these reviews for other minorities.
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February 2023 by Hadassah Stephens
Sweet staff and great deals as always, can't beat a buy one get one free deal.
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December 2022 by Casey Cheek
My mom and I went Christmas shopping yesterday and the assistant manager and Haley were the first ones on shift. Haley was so extremely helpful and informative with our shopping and decision making. The assistant manager was so very friendly as well. Great store and great atmosphere.
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December 2022 by -
I stopped by to get my little nephews Christmas shopping knocked out and was absolutely blown away by the friendliness and customer service of the staff, in particular Ms. Janessa who went out of her way to take good care of me. Excellent job guys, i really appreciate you. Will definitely be back.
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December 2022 by Earlus Mcdivett
I stopped by to get my little nephews Christmas shopping knocked out and was absolutely blown away by the friendliness and customer service of the staff, in particular Ms. Janessa who went out of her way to take good care of me. Excellent job guys, i really appreciate you. Will definitely be back.
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July 2022 by Uyen Phuong Ho
I got several online orders and some items from each order just didn’t fit me really well so I went to this store to return, but the young lady processing my returns looked so mad at me and acted very impolite. I returned and didn’t do any exchanges because I already got a lot online. I work at customer services too so I didn’t really expect this happened. Very unprofessional
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July 2022 by Evan Guthrie
Aéropostale at West Town Mall in Knoxville is a great place to go for all things quality clothing that is cool and stylish. The staff here provides excellent customer service.
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June 2022 by Brandon Muizulis
This is a dope store and I always find the style I want going in. They also they have great sales!
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June 2022 by Roy Wade Third
Loved it there
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April 2022 by David Gomez
It's a good place to spend money on clothes
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December 2021 by Felicia
They were having a BOGO on their jeans so I got some for my son,my boyfriend, and myself. My son has skinny legs so the skinny jeans from Aeroostale look great on him
