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March 2024 by Colleen Gardner
The staff at this location were wonderful! Very attentive, informative, friendly and patient with me while I had the impossible task of choosing new frames! The optician was also friendly & informative & answered all my questions! I highly recommend this location of America’s Best in Knoxville!
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March 2024 by Ladie Ozier
The appointment itself was great. The Optician and Amber the assistant were wonderful. The difficulty came in when I decided to go home and “browse” the website for my frame selection.The website doesn’t filter frames with the 2 for $69.99 promo. So I spent wasted time selecting frames that were not part of the in-store deal. Keep in mind that deal is only for single vision lenses.The only other critique would be that I wish I had been offered blue blockers while in the store. I only remembered that at the last minute, and my husband’s order was already submitted for processing. Overall the experience was OK.
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March 2024 by Brittany Shinzato
Yasmin the receptionist was super sweet and helpful. She gave me different appt options so I could find something that worked with my schedule. Thank you for working with me!
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March 2024 by Shanda Johnson
Sarah and Julie where amazing and huge help with choosing my glasses today. Thank you ladies!!
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March 2024 by Donovan Gray
Very kind and helpful on showing me the proper way to use my first pair of glasses
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February 2024 by Jaleesa Banks
Amber was awesome she so sweet and helpful. She is very knowledgeable about the insurance process this was my first time getting glasses and she made the process calm and relaxing.
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November 2023 by Janet Wise
Glasses are fashion statements. I think everyone should have a nice selection. I needed to update my prescription for a handful of my favorite frames and chose America’s Best primarily because of the location, the ease of scheduling and the price was very good. They were quick, the place is clean and the employees were friendly and helpful. Mark the General Manager, who helped me that day was great. I returned after having my frames updated with the new prescription. I thought the numbers needed tweaking. Turns out that I didn’t need any prescription adjustment, but my frames were somewhat warped and the arms didn’t fit properly over my ears. Mark was so accommodating and spent the necessary time to actually adjust the frames so that my asymmetrical eyes were seeing correctly out of each lens. When I asked for the charges, he declined. I think we all could use more people like Mark.Very impressed.
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October 2023 by Karlissa Kertchaval
Quick & professional service from the moment when I was greeted upon arrival at the front desk and checking out with the Manager, Mark! The team at this location made my experience enjoyable. Thank you!
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October 2023 by Melissa Patrick
Staff was so friendly. When I came for my eye appt, they were super busy and I still was seen quickly. When I picked up my glasses, the gentleman was so polite. Great customer service in this store. Thank you for the cute glasses!
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August 2023 by Christina Marie
Excellent service! Mark is a game changer! So pleasant and he definitely went above and beyond in “refurbishing” my old sunglasses I came in wearing that my dog chewed! I am so grateful and will definitely recommend! Thank you!
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August 2023 by Mike McConnell
This place is awesome. Especially because Kari & Mark are awesome! Kari & Mark’s professionalism, competency, knowledge, and attitudes are phenomenal. Kari has been my optician for over a decade & I am grateful for her integrity and down to earth attitude.
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August 2023 by Joe S.
Sold me discontinued frames which were cheap and broke in half less than a year of having them. Won't tell me my prescription either and want me to go the whole route of starting over buying new glasses. Pathetic company.
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August 2023 by Ken Lane
Very nice people. I was early for my appointment but they took me in ASAP and I was out the door in no time. Very good eye exam, nice Dr. too. They took all the usual tests, shared the results with me and pinned down my prescription. Great selection of frames too. I had a very good customer experience with America's Best. BTW my cost was much less than my previous optometrist too.
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August 2023 by Greg Lovelace
As usual I had a great appointment Staff and Doctor were very friendly. At the end when finalizing payment I spoke with Amber. Amber loved her job.I say that because of the way I was treated.I really enjoyed the conversation and help .Thanks again Greg
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August 2023 by Kyle Kitay
I'm not one to normally leave a bad review but this one is an exception. The staff were polite and friendly and the cost was pretty much what was expected. However, the lenses were a horrible experience. I got my prescription here about a year ago and the whole first month I was having intense nausea, eye strain, headaches, blurred vision and discomfort. I told them that I was already experiencing these symptoms out the gate and again after the first week, they said try it a month so I did and i still had this problem. Went in again after that month got my prescription significantly reduced didn't bother going back as the new pair still caused intense eye strain, blurred vision, lack of focus and headaches though less often. My wife also got her pair here and has experienced the same result though her depth perception was way off with glasses instead of the blurred vision. Got my new prescription from a different optometrist and it was significantly reduced from even the 2nd prescription. Idk who they hired as an optometrist but they had no idea what they're doing and it shows very quickly. I cannot overstate how bad it is to get a prescription that wrong. Save yourself the money, time and pain and find anywhere else.
