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October 2023 by David J.
I signed up for a promotional 1 month of car wash service. I was told I could cancel the service at the wash and as long as I canceled before the next recurring charge date (10/3) there would be no additional charges. I stopped at the wash on 10/2 to cancel the subscription service and was told that they recently changed their policy, that I couldn't cancel at the car wash anymore and had to call an 800 number to cancel. And oh by the way that 800 number is now gone for the day because it's after 5. I called first thing on the morning of 10/3 to cancel the service and explain the above. They escalated the request for a refund internally. Today they followed back up with me and told me no refund could be issued because you have to cancel 7 days prior to the charge.There is a strong disconnect in what i was told from signup to cancellation. I have never used the service on or after 10/3. I will be disputing the charge with my credit card company.Im hoping that sharing this experience will alert others to the shady business practices of this company.
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October 2023 by David ..
I signed up for a promotional 1 month of car wash service. I was told I could cancel the service at the wash and as long as I canceled before the next recurring charge date (10/3) there would be no additional charges. I stopped at the wash on 10/2 to cancel the subscription service and was told that they recently changed their policy, that I couldn't cancel at the car wash anymore and had to call an 800 number to cancel. And oh by the way that 800 number is now gone for the day because it's after 5. I called first thing on the morning of 10/3 to cancel the service and explain the above. They escalated the request for a refund internally. Today they followed back up with me and told me no refund could be issued because you have to cancel 7 days prior to the charge.There is a strong disconnect in what i was told from signup to cancellation. I have never used the service on or after 10/3. I will be disputing the charge with my credit card company.Im hoping that sharing this experience will alert others to the shady business practices of this company
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September 2023 by Christine M.
It's the worst company ever!!! We canceled our account, and again, I have a charge on my account this month. Come to find out because we have 2 vehicles listed, the peraon canceled only ONE of the vehicles. Called and was told the refund department has to handle this.....giving this company 48 hours to correct the mistake before I take action with my CC company. Absolutely the worst company to work with. Beware, STAY FAR AWAY!!! Had to give one atar but deserve ZERO stars, in my opinion.
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September 2023 by Melissa R.
They do not spray your car anymore. I go to more than 1 zips and my car never gets sprayed. People used to be friendly . Windshield was still unclean not worth The membership I pay.
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July 2023 by Janie W.
I'm writing about the 7525 Mountain Grove location in Knoxville, TN. It's awful! Especially in the last 2 months. Rarely has a self prep station (unless you bring your own supplies), out of clean towels almost every time I've been the last couple of months, has vacuum lanes blocked off and you have to walk to the office door to get cleaning supplies (provided they have any). This location is horrible! Considering canceling my membership! Unacceptable. Other locations are fabulous, not this one!
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June 2023 by Sabrina M.
Johnnie at the Lovell rd location was very helpful and friendly, good carwash as well
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May 2023 by Mark K.
Do not use these facilities! I bought a mini van just 4 days prior to using their car wash on Clinton Highway. When I returned home from the wash I immediately noticed a small dent on my rear fender that led to a small dent.I submitted a damage claim that was denied for erroneous and opinionated reasons. I am contacting my lawyer if they deny my claim a second time. At that point it will cost them much more than the repair.
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February 2023 by Craig F.
Wife went to the wash to get bird poop off of car. Guy at start of wash line said it probably wouldn't come off in one wash, so she should sign up for the unlimited subscription. She declined. He then continued to push the sale and ultimately refused to pre-spray the car (as they have done in the past to help get off extra stuck stuff) as if to continue the hard-sell. Borderline sleazy. Will not be back.
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January 2023 by Suzanne C.
To bad you cannot give this place a 0. Go to Harper Auto Wash, this place would not even run it through again to clean after 20 dollars
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December 2022 by Andy H.
Very poor quality wash, non functional vacuums, nice staff, horrible customer service from management. Summary: Don't come here....drive to another car wash.
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November 2022 by Gaby G.
This is my fave car wash in town- there are party lights inside and Michael was super helpful! They made sure to take the extra time getting dirt and gunk off my car with the pressure washer before the wash. The whole experience was super easy and theres free vacuums too.
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September 2022 by Marjorie C.
I feel sorry for the people working at the actual car wash because they do their job. Behind the scenes, since it seems to be a big corporation, they do not do their job. I cancelled my membership and Zips continued to charge my card for 4 months. They are beating around the bush and I have over 30 emails back and forth explaining the same exact thing. They are unable to refund me my money and I am concerned now this is a bigger problem and someone had gotten ahold of my card. They are asking for proof of cancellation but I was not sent any emails or any type of proof. Not knowing what I would be going through now, I would of screen shot conversations. If you are getting a membership be ready to have proof of cancellation and confirmation or having the membership for quite some time.
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July 2022 by C H.
This place is disgusting. I am going to cancel my monthly. Arrive at carwash and have to guide myself into it. No one comes out to power wash the front sides or back. Finally some lazy halfwit comes out and makes a half-hearted gesture to the instructions, then hauls a** back in the office to sit down again. Parking lot is filled with trash, vacuums are broken and laying everywhere do not waste your money or time on this dump. Carwash is next to worthless doesn't get dirt off no wax applied, runs car through so fast the soap has to be half-ass blown off your car. Worthless.
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May 2022 by Sarah H.
Is there less than 1 star? I got taken by this company in late January. I've been trying to get a refund since March. I've contacted the Better Business Bureau. They've told the BBB on 2 separate occasions that my refund is "in the mail." You cannot reach a human there--I've called & the "person" in accounting, will NOT return a call. The other extensions have long wait times and to try back. DO NOT USE THIS COMPANY. If you do, read the fine print on the back of the paperwork you sign.
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May 2022 by George L.
They need to stop closing before the actual time the business is scheduled to close. The vacuums are fixed now do not think the length is perfect for a through wash but the car comes out shiny so who am I to know. It fits trucks in this wash and have not had issues with the wash causing damage to my vehicle I also see large suvs going in that wash also.