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February 2024 by Carli Gibson
Stuart was fantastic and answered all my questions quickly and knowledgeably. He went above and beyond when helping me and was kind and understanding as well!
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January 2024 by Jim Webber
they did what I needed
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January 2024 by Timothy Sharp
Steuart was great. He took great care of us.
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January 2024 by Kris Hope
The sales rep (Elijah) was very busy so the manager helped me. Even though Elijah was busy he continually checked on me and followed up with me. The manager was very knowledgeable and patiently explained to me all my questions. I respected the fact that the manager was willing to help me to allow the original sales rep to fulfill other customers needs and expectations. I thought that was professional and efficient. Great experience!
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November 2023 by Karrie Foust
They went above and beyond for us. We went in to activate our new phones. One went smoothly one did not. My daughter was switching from Android to apple David Belleville was our sales consultant. He was very patient and helpful. After several calls to tech support he was able to get the issues resolved. If you need great customer service stop by this store.
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November 2023 by Tami Keirsey
David was super friendly and answered all my questions. He was very knowledgeable and made the whole process easygoing. He is the best customer service representative that I have ever dealt with!
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November 2023 by Alan Rolen
While at Dollywood my phone was destroyed by water (totally my dumb*** fault). I had to rush to AT&T for a replacement. I was met at the door by a representative who immediately sat me down and got the exact phone I wanted. I was in and out in less than half an hour with my new phone setup and fully working. Got a fantastic deal too! If you’re in the market for a new phone, don’t hesitate. They have great deals and wonderful customer service.
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October 2023 by Virginia Sexton
My husband and I transitioned from Verizon to AT&T. Stuart made this transition go smoothly and helped us pick the best plan to fit our needs.I definitely would recommend this location and Stuart! Even though the location was very busy and they were short staffed, everyone was so nice and welcoming.
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October 2023 by Ashley Bryan
This AT&T was the most pleasant experience i have ever had when it comes to getting a phone. The staff at this location all around seemed to be pretty knowledgeable and fast paced but the best person to go to is Elijah K., he's a super patient and helpful representative and really goes above and beyond for his customers.
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October 2023 by Cathy Martin
The salespeople are very knowledgeable, helpful and patient. I would highly recommend this store.
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September 2023 by Christopher Lang
I came in yesterday to check on my bill and look at the cost of upgrades. The rep that helped me was extraordinary. His name was Ashton, he was so awesome! He helped me upgrade and also saved me so much money on my monthly bill! He was patient and kind, very knowledgeable and informative. I’ll go out of my way to go back to this location just so Ashton can help me everytime!
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September 2023 by diane lay
I was very pleased with my visit yesterday 9/22/23 with representative Jay & today 9/23/23 with Scott; and I'm VERY satisfied with the service thus far. There were only 2 things I wish were done differently. Yesterday, I wish Jay had ask me about a trade in with my old phone like Scott did today & I also wish that Jay had told me that if I didn't like the iPhone I bought and I brought it back to the store to switch it with another phone, which I did today, that there would be a restocking fee, which he didn't inform me about. Other than those 2 things, I was completely satisfied and both men were extremely nice.
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September 2023 by Nikki Evans
Was lied to about pricing and phones. Was signed up for things I didn't qualify for.(she got commission for it).When trying to talk to an employee about grievances, she yelled and belittled us. Had to snap back to even get to talk about the problem. The actual service better be amazing bc the customer service, for the most part,absolutely Sucks!Thank you Jordan from the East Knoxville store for actually helping and getting us to a reasonable outcome. He needs a raise!!
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September 2023 by Michael Hill
If you manage to get Stuart helping you, you have it made. So knowledgeable and professional. He helped us understand every facet of what we were purchasing and how it would affect our bill. Top notch representative.
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August 2023 by Tricia Periard
Best AT&T store near us. Our rep, Stuart was awesome, great customer service. He was extremely knowledgeable about product, saved us a ton and we got out of there very fast. ?