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January 2024 by cherie phillips
Matt was very helpful went out of his way to help me went above and beyond the normal. I was using the lifetime warranty getting brake pads. I figured they would give me a hard time but he made me comfortable and it was easy as pie. I watched him help several customers before and after me I’m not one to ever leave a review but he earned it.
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December 2023 by Brad Kelly
They were really helpful in diagnosing a problem with my headlight, and then helping me find the parts I needed to fix it
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November 2023 by Angel Greenway
You know, I always go to this AZ. However, today was just exceptional. The Manager there today was a blessing in disguise for me, so sweet and kind. My mood has been set for the day just by my visit! I am always greeted with a smile & a helpful hand. I never feel like an inconvenience or "too much", i never have to wait forever to be assisted, and the environment is always friendly. Whether it be simple- just finding what I need or it be extensive help like today for example. I received help applying new windshield wipers, deciding whether I need new tires, & I had great helpful conversation with two amazing women while receiving assistance. Thanks so much ladies!! ?
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October 2023 by Amanda Wilson
They tested my friend’s battery (we were hoping it was just the battery), and gave her options on a new battery for her car. Both cashiers were very nice and easy to talk to. After ringing her up, they even walked the battery to my car for us since those things are not light!
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September 2023 by Laci Penelope
This is my favorite autozone to buy things for my truck. Great customer service by Mr. Andre. He is always so welcoming and goes above and beyond to make sure I leave satisfied. Recommend 100%
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August 2023 by Tom Underwood
Stopped at the AutoZone store 5715 needing a battery for my truck. Andre made sure that I was taken care very quickly and and asked if I would for him to install the battery for me. Just an added touch to ensure customer satisfaction. Thank you Andre for your help.
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August 2023 by Franki Lee
I went here to get something to fix my back turn signal. The computer only had an expensive solution and I'm on disability with bad lungs. The man who helped me was patient with my health condition and found a simple solution for my fix and then he fixed it! I almost cried... he was so kind and I hope he sees this. I couldn't read his name tag but he had a nice red beard. Thank you from the bottom of my heart!
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March 2023 by Rafael
Friendly and helpful car folks who seem to enjoy their job
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February 2023 by Rafael Cofer
Friendly and helpful car folks who seem to enjoy their job
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January 2023 by Scott Sharp
Not sure what the Managers name is but she is far from friendly (On more than one occasion). Customer service is what sets you apart from your competition and she needs to realize this. Attitude reflects leadership!
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January 2023 by Edward “Jawnes” Jones
Ms. Jeana the store Mgr at Western Ave local gave the best customer service experience I've had in a while, thx
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December 2022 by Curt D
I have shopped at AUTOZONE since I was able to drive. Most all occasions have had good experience. Today Monday Nov. 28th 2022 was top notch, awesome, the best customer care and help out of any company I have ever had.... I was in the Knoxville, TN Western Ave location and a man name Andre Briscoe helped me on 2 occasions today and never left me side... he went the extra mile and I will never forget it. This is a guy that deserves a raise, promotion, he is the BEST! This is a guy you want representating your company. I will be back again. THANK YOU, Autozone but most importantly, THANK YOU, ANDRE!
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November 2022 by Lisa Stamps
3 Trips in 2 days to get the correct front break pads for a friend's vehicle. First employee tried to convince her she needed new pads, calipers and rotors all around and that her rotors had rusted completely thru. All she asked for was front brake pads. The sticker shock was so bad she came home sick and thought she wouldn't be able to fix her vehicle. After a return trip today too get just the front pads we get home to find out they are totally the wrong pads and hardware. I literally had to take the old pads with me to get the correct pads.
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November 2022 by Zachary Zanman
Jenna Blake was so incredibly helpful and nice. Helped installed a battery and tough to install headlights for me. All together it was like 20-25 minutes and it’s so appreciated. I Will always come back here for any auto part need.
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October 2022 by mary long
Jenna took very good care of me and her customer service was awesome thanks so much Auto zone