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August 2023 by Rachel
Just go to Brown Squirrel for better quality at far more reasonable prices. The sales staff were amazing but the quality just isn't there unfortunately.
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July 2023 by Johnny Dyer
Great furniture at wonderful prices and the warehouse and salespeople are so knowledgeable and can help you find anything and everything you need for your home inside and out!!
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May 2023 by Shonn Daniels
Fast professional salesman JDVI is the reason I will be back for more in the future
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April 2023 by Tina Murdock
They went above and beyond to help find me just what I was looking for. The gentleman working deserves a raise!!!!
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April 2023 by Tammy Lawson
Was lied to about delivery. We did not receive the bed base that we told the salesman we wanted. Being put off about fixing this, telling me I have to pay more for the base. The manager is putting off fixing problems because we live farther out than they want to deliver. This is the worst experience I have ever had with any purchase. Don’t trust anything you are told . I have managed a business for 39 years and my husband is a business owner. If you can’t treat your customers like they matter you don’t need to be in business. The salesman Aaron evidently doesn’t know about quoting an order because my daughter bought a bedroom suit there to and she told him she wanted the mattress delivered it and didn’t have a mattress and she thought she had paid for the mattress. And she called I’m sorry I forgot he said. Very unprofessional. Would not recommend at all . Happy times get ruined by incompetence.
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April 2023 by Daniel Spears
Aaron was phenomenal.Thanks. We will definitely be back
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April 2023 by Tammy L.
I wouldn't even give them one star! I have had the worst experience with this company. I was lied to by the salesman Aaron about delivery. the manager Chris is not at all helpful. We showed the salesman exactly what we wanted we spent almost $7000 on a bedroom suite. when we finally got it delivered a week later we had bought an adjustable base with the head raising and the feet. Did not get that. Called them and now it's that base doesn't do that. and I said that is the base we asked for. The manager said it was $400.00 more and I said no that is what we told Aaron and that is what we thought we paid for. my daughter was quoted a bedroom suit and when it came he forgot to quote her a mattress she had asked for. it has been such a mess. I would not recommend this company to anyone. they ought to pay you for what they put you through.
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February 2023 by Lori Knapp
I have buy a few times from badcock furniture they always try their best The sales people and the delivery people I am very happy with them. Good job. Most of the time everything is in good Condition when they deliver it if you find something that’s not good or right they will make sure to make it right an replace it thank you.
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January 2023 by Kimberly Wright
Always an easy process, never had any problems, and absolutely the best in store customer service
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October 2022 by Robert Cagle
We have bought furniture for the second time at Badcock furniture and I love it!
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September 2022 by Alan Smead
Sales staff was polite and courteous! Well mannered and professional! I a lot of respect for these guys at crossroads! Staff like them keep me coming back to this store!
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July 2022 by Eric Liner
Had a great experience shopping with this particular store in Halls. From the 1st minute we stepped in the store. our Sales person (Cole) was awesome. He did a great job answering all of our questions and helping us pick out the right furniture. it was delivered on time with no delays. and we had no issues with any of the furniture delivered. Thank you Cole....
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March 2022 by Judy McGill
I purchased a sofa,loveseat& ottamon Jan.11 22 for $2,337.57 & bought 3 yr warranty on each item.You only have 3 days to exchange plus warranty only good for stains only..This store takes your money & doesn't give a Copy of warranty you buy with your purchase.Rip Off & takes your money I'm turning into BBB TODAY!
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December 2021 by Rodney E.
I would not recommend purchasing from this company. With sells being extremely well in 2021 their customer service is lacking now. I purchased a TV console and living room set around mid January 2021 valued at over $2100 a piece. The console is defective, waiting on lighting from manufacturer as well as the sofa had an unattached brace in the center that made a popping sound when sat on. All defective issues were factory issues. All no fault of Badcock Furniture. What is their problem is the repairman had to use 10 screws minimum to reinforce the damaged parts. I informed the manager at the Norris Freeway location with so much damage I rather have a replacement of equal value. He declined. I asked him for a refund on the not yet delivered dining set on the way. And will not be purchasing the Sophia bedroom set I planned next month. The manager was very polite as was I however a peice of furniture with nearly a dozen screws to hold it together is not acceptable after being sat on a dozen times. I had a blown light bulb and had to beg Rooms To Go to let me keep it. I just went and purchased a bulb myself. That's how you treat someone who sends money with you. Buyers beware of Badcock.
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November 2021 by Tim Norman
Excellent service in-store and an easily navigated website.
