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December 2023 by Wren W.
Went to put our family dog down the day after Xmas, and the receptionist ladies were so loud and not respectful of that fact. Vet was nice, but I had to ask the receptionists to be quiet while we were mourning our loss.
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September 2023 by Aleisha B.
if i could rate this place a 0 i would. i pay $30 a month for my cat. i was told that i would be able to bring her in anytime and not be charged a few other than if she needed antibiotics. she chipped a tooth and i called and asked if i would be able to bring her in. they said absolutely but just to let you know it's going to be $900..... excuse me??? anyway, i didn't take her because i have a vet that's going to do everything they need to do for her for right around $200. i have tried calling and cancelling my plan but every time i try to i am disconnected from the phone because of the "covid 19 pandemic". and when i tried to log into their system i was locked out due to suspicious activity even though all of my info was correct. this place is a money racket and a scam. absolutely so not use them. they don't care about your pet, all they care about is your wallet. sickening
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July 2023 by Kendra H.
We have been going to this vet for years now and idiotically signed up for one of the wellness plans aka allowing them to become the only vet you see and totally price gouge you. After being quoted $865 for an X-ray for my six pound dog I decided to ask around and they are over THREE TIMES higher than anyone in town! I will never ever go back again and tell everyone I know what a complete rip off the place is. Shame on the doctors who work there.
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April 2023 by Kelly C.
The vets and staff were helpful. However, the optimum health plans are a rip off I will never use their services going forward and definitely not recommend to anyone.
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April 2023 by Caroline L.
Always so expensive. Today, it was $158 for my dog to get his belly rubbed and weighed. Go somewhere else. Not worth the money here.
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November 2022 by Betty S.
I have been with Banfield for over 15 years. In which, I have had multiple dogs treated with the wellness plan in several states. I have never had such an awful experience! The treatment of the staff, unprofessionalism, and incompetence was astonishing. I brought my two dogs in primarily for my puppy to get her first set of shots after I rescued her. Also brought my service dog in for a check up. I was told that I would have to spend hundreds of dollars to get an ultrasound on her because of reverse sneeze and wait even though I utilized her due to disability. When we left, I was not told that my puppy had worms. Even when they called to give me the results from my service dog's ultrasound, I was not notified. This was a huge concern because it is contagious. Therefore, they put both of my dogs and my family at risk. They did not care about what occurred. Nor did anyone take responsibility within the Banfield corporation. I decided I wanted to cancel my Wellness plan, and I was unable to even though they're almost an hour away from where I live and their incompetence within the facility makes me realize my dogs will not get the proper care. I would highly recommend that no one visits this facility. I thought about moving to the other Banfield, however they have horrible reviews as well. So now I will be paying my monthly visit till the end, meanwhile selecting another vet.
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October 2021 by No P.
The people at Banfield are always very nice and caring, but I can't give more than 2 stars because of the shady business practices of the company. Using Banfield's services aren't cheap to begin with, but then they are constantly trying to push upcharges and using the love you have for your pets to manipulate you into paying for more. Of course, they have a variety of contract plans that use can sign up for which help mitigate the bigger costs, but then you are locked in monthly and trust me they will do anything including straight up lie to you to make sure you renew or upgrade your plan so they can keep you on the hook. They'll even increase the plan price on you knowing you can't do anything about it because canceling is too expensive. If I can ever get out from under their thumb, I'll never come back. Sad because I really do think most of the employees really care about the animals and their well-being.
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June 2021 by Marissa S.
Absolutely neglected my animal while in their care. In the 5 hours she was with them she did not have an adequate bathroom break, they returned her to me with p*** all over her rear end and tried to put her in my new BMW. I cannot believe that with a salon in that store, where they could have easily washed her rear end, that they would use so little human and animal decency. I would not trust them with a plush toy rabbit.
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March 2021 by Brandon F.
went twice for the same ear infection. when I questioned coming back for a third time, they said just go to a new vet. this was $500 for two visits, and no results. they did not help me at all.
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August 2020 by Jackie L.
I have been using Bandfield since 2011. Yesterday my dog Rusty went in for a teeth cleaning. It was horrible he was scheduled 1st they took him back 3rd and I was not allowed back there with him. He is now whining non stop and holding his head sideways. When I asked them about it they blew me off and we're rude beyond belief.
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November 2019 by Valerie B.
This place was great when we started taking our dogs here over 4 years ago, however prices are now so ridiculous that you need to take out a loan to have services provided at all. Even with a wellness plan. Which by the way if you ever want to cancel don't even try until your plan year is over, even if you are moving out of state with no locations to take your pet to they expect you to back pay for all services even though that isn't what they will tell you at the location when they sell it to you!!! Your pets are no longer a priority for them, it is just how fast they can get you in and out the door to rack up more charges. Do yourself and your pet a favor and go somewhere else.
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September 2019 by Sarah P.
Dr. Dixon is THE BEST vet I've ever seen. I just love her, and she loves me. She takes excellent care of me, and tells my person she's doing a good job. Please bring your critters to Dr. Dixon. They will go home smiling! -Jenny Dog
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March 2019 by Leigh Taylor-Kadunce
Good vet