-
March 2024 by Sherrie Griffin
I started taking Cinnamon to Barkingdales 3 months ago. I only will post a honest review! I explained to Kenzie how I wanted Cinnamon groomed. Kenzie didn’t quite understand or I didn’t explain it well. So the 2nd time I went over the grooming and even sent pictures to show her how the last groomer done her. Picked her up and it wasn’t quite right but almost there. Took her the 3rd time and explained again how I wanted her cut and Kenzie stated she understood my expectations and she has the pictures for reference. I walked in and Kenzie hands me Cinnamon and takes my card to make my payment. At the same time a couple came in and Kenzie was very happy or excited to see them. So she didn’t give me a card for next appointment or anything. I stated that Cinnamon’s hair around her eyes and head needed some more taken off. She seemed a little irritation or aggravated and grabbed some sheers and kept talking to the other clients and said how is that? Well I don’t know how she missed my bright red face but I just stated it’s fine and left. She literally chopped up her facial hair and she looked horrible! So I left very upset and chose not to discuss at that time due to respect for myself and her. Because I was upset. So I called today to make sure no appointment had been made. I spoke with Kenzie and then Tammy. Both stated I did not have any appointments. I explained to Kenzie my issues and as to why I would not be returning. Kenzie immediately went on the defense with a whole lot of sarcasm. I let her finish and then I tried to explain to her again and she wouldn’t stop speaking over me so finally I spoke a little louder than her and then she put Tammy on the phone. Tammy stated who she was and wanted to know what the issue was. I could tell that she was going to be on the defensive! And she stated she could hear me across the room and I tried to tell her that was when I took my voice up a notch when speaking with Kenzie because she wasn’t listening either. Tammy stated it might be best I go somewhere else. I advised her I was already in that process. Then she hung up the phone. If they cannot accept constructive criticism then they cannot and will not grow in their personal or business relationships.
-
January 2024 by Sharon Chester (SChester)
They really care, and do a great job.
-
January 2024 by Michelle Nicely
They did amazing with my two yorkies neither of them had ever been to a groomer. My girls looked beautiful.
-
December 2023 by Margaret Eaton
Excellent results from the grooming. My blind, deaf dog was not traumatized at all. The staff are very friendly and caring.
-
November 2023 by Creta Wright
Megan is awesome with my Colby. I love the bonus, photos !!
-
October 2023 by Robin Mattei
Absolutely amazing, professional! Kenzie did a fabulous job with our Mini Schnauzer. Got her in right away and listened to how we wanted her groomed. Bailey Giselle looks amazing. You just got a loyal customer. Thank you! ❤️ I will recommend highly. ?
-
October 2023 by Robin Jones
I have used this facility several times and have been thrilled. My Molly the yorkie died in June and I replaced her with another yorkie named Gracie and a havanese pup named Havana. Sept took Havana for grooming did not want the dog shaved. She looked fabulous! Today took both Gracie and Havana and Gracie. My husband wanted the same groom for Havana and Gracie was just trim around her face and trim nails. When my husband arrived to pick them up the groomer told my husband he was not going to be happy. He paid 100$ got the dogs and was shocked to see Havana as she was shaved totally on her body. Even her legs. I was working and when they got home I was shocked to see Havana. I sent a private msg on Facebook and advised my disappointment all they had to do was *call* if they thought they could not properly groom as I asked. Plus they both smell like a kennel dogs. I was answered by Tammy the owner she said the dog was matted terrible they dont hurt animals. And I need to find another groomer. I was sending another message to say I was happy with Gracie but to my surprise I was officially blocked on their Facebook business page!This all could have been av by a simple phone call.Its easier to shave a dog.. one star is too much for Barkindales.
-
July 2023 by Molly Haymore
I took my mini Aussie to get groomed here and am so upset at the result. I had asked for a sanitary trim and a small cut, but nothing short due to her double coat. I get her back and it is the shortest I have ever seen her hair. It is patchy and her tail looks ridiculous due to how short her hair is cut. If you have a long haired or double coated dog do not go here! This is the worst experience I have ever had.
-
July 2023 by Larry Burroughs
They did a wonderful job with Our 2 dogs.
-
May 2023 by Lindsey Piercy
We have had a hard time getting our feisty Boxer’s nails trimmed at other places. Our vet nearly smothered her in a misfit muzzle. I am so grateful for Chloe at Barkingdale’s she is patient and kind, and does a beautiful job with our crazy girl’s pedicure. Thank you, Chloe!!
-
March 2023 by Jennifer Davis
I missed one appointment because I forgot, now granted that is my fault but it was an simple honest mistake. I have been calling for weeks now to get Barkingdales to take my dog in for appointment, I even stated that I would pay the no show fee on the voicemail each time. Never received a call back. I’m sorry I will never take my dog here again, this is just bad business everyone makes mistakes but that just doesn’t suit this business.
-
March 2023 by Nancy B
Great job. Before and after pics. They straightened my baby up. She was a hot mess. ?
-
February 2023 by Kristi Cate
They all were so nice. And Chloe was great with my Sammy, she did an amazing job!! Definitely recommend!!
-
February 2023 by Ashlie Christopher
I actually did take my dog here. Me & my brother installed one of the tubs but from the looks of it they did a wonderful job grooming & they even had a photo booth set up. It was adorable & the people were very friendly.
-
January 2023 by Jim Bailey
We have been going there for awhile with our golden Retriever. Barkingdale's stated our dog weighed 93 pounds. The next morning I took our dog to Tazwell Pike animal clinic our Golden weighed 72 pounds. I was charged by Barkingdale's for a heavy dog. Our Goldens last appointment with them was October 28th, 2022, I was texted an appointment for Dec 8th on Dec 5th to the attention of my wife on my cell phone. I recently tried to get this cleared up to zero prevail. I would highly recommend other places. If you look at their facebook page the majority of dogs are under 40 pounds to 5 pounds that must be their specialty.
