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March 2024 by Jes T (Jessoulfood)
Our furniture arrived, just as scheduled. It looks beautiful! The delivery was smooth and the team was professional. The new pieces give our living room and dining room a modern yet welcoming feel. The sofas are stunning and quite comfortable.Our experience with Bassett staff was exceptional. Patty Shands, our salesperson, was very professional, courteous, and quite helpful as she helped us design our space and worked with our budget.This was our first experience with Bassett. Finding more modern/transitional furniture in Knoxville is hard but apparently, they are all at Bassett. We are quite impressed and plan to update the res of our house using them in the future.
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March 2024 by Brenna Elrod
Lecy Campbell at the Knoxville store was great. My boyfriend and I went in to choose furniture for his new condo and she was able to hook us up immediately with the right solution for the space. I would highly recommend this store and asking for Lecy by name.
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February 2024 by Vicki Summers
Lecy was great. I tend to be indecisive but by the time she was done gathering information she knew exactly what I wanted. Received the sofa and its perfect from the equality to the fabric, style. Love it!
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February 2024 by D I
Bassett has quality products, and several pieces made in the USA. I have been pleased with my purchases and my salesperson Patty was extremely helpful.
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February 2024 by David
Excellent Company and Sales group - Worked with Lecy at the Knoxville, Kingston Pike Location. Excellent experience, and I would shop there again.
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February 2024 by Kiran Patibandla
My parents were moving here from New York and we visited many stores in town, but Bassett had the most to offer. It was pricey, given, but Patty Shands took our floor plans and visions, and led us straight to what my mother approved. The quality of the pieces verses what we saw at other stores was superior. Patty did a great job with follow up, and keeping up with time frames and expectations. Highly recommend Bassett and specifically Patty!
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February 2024 by Stefanie Houser
Bassett is my absolute favorite! Custom made furniture is hard to beat. Patty is my local Bassett designer and never lets me down.
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February 2024 by lisa bowie
Loved all my furniture from Bassett!! This is the second home I’ve furnished with this store and I am very happy with my purchases. Patty was absolutely wonderful in helping me pull together the look I was going for. I highly recommend Bassett!
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February 2024 by Donna Denney
I brought a client in to meet with Lecy Campbell and it turned out to be an overall great experience. Her design talent, knowledge of product and follow-up communication were top notch.I will definitely be using her again with future clients.
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February 2024 by jeff ellis
Helped my daughter find some art for a new apartment. The designer was very helpful and gave some great insight.
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February 2024 by geogy thomas
Truly a great experience! We needed a updated Living Room/Dining Room and we had visited several local shops. Basset was the best in terms of layout, salesmanship, and quality.The store is elegant and laid out well, not busy. The quality of the furniture is superb with the clear options for firmness and definitely more modern in style than the surrounding local stores.We had an awesome salesperson/designer, Patty Shands. She was such a blessing, offering her expertise in design without being pushy. She drew out different renderings of our space and allowed us time to think through the different options. The pieces we finally bought are absolutely beautiful but much of our experience was based on the kindness and care that Patty offered us from the moment we stepped into the showroom to the final purchase. We have not received our furniture but we are confident it will be perfect for our space. Will update this post when we are enjoying our pieces.
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December 2023 by Michelle Kidder
I ordered a bedroom suit with a date of delivery in 4 weeks. There has been no follow up or "thank you" which for the cost/money spent one would expect at least a follow up. My sales person hasn't kept in touch at all. I stopped in the store after 2 weeks of placing the order the order, to look at another item, and asked if my order was still on schedule, my sales associate assured it was still on track. I called after week 4 to ask if on the way. Was told it was "in production" but she didn't understand what this meant and would get back to me. This sales person asked if my sales associate had updated me, I said no, there has been no follow up, yet this person also could have cared less about why this late, and did not find the answer when it would be delivered. I am patient, but the service after an EXPENSIVE sale lacks, and they could care less.
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March 2023 by Thomas Hampton
My wife and I purchased our first home in November of 2022. We bought the Spencer Sectional from Bassett after shopping around and could not be happier with our purchase. We had one small piece of warranty work that had to be done, but Bassett's communication was wonderful and the work was quickly scheduled and completed. We are confident that we will use Bassett for our future furniture purchases =) Thanks to you all and your wonderful team
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February 2023 by Claire Pierce
Amazing experience! Patty was extremely helpful and knowledgeable from the beginning. She kept us posted on our purchase and how things were progressing prior to delivery. The two men who delivered our furniture were very kind and professional. We will definitely go back to Bassett in the future!
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January 2023 by Claire Janey
Amazing experience! Patty was extremely helpful and knowledgeable from the beginning. She kept us posted on our purchase and how things were progressing prior to delivery. The two men who delivered our furniture were very kind and professional. We will definitely go back to Bassett in the future!
