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March 2024 by Dustin Teske
I got four brand new tires at 3:30 on a Sunday. They fit me in and got me out of there a little after 5:00. I get a couple miles down the road and my left front tire goes flat. I tried to call them but since it's after hours no one answered. I had to have my car towed back to the shop. They looked at it the next day and told me it was my fault. I believe they rushed to get me out of there and didn't do the job right but I had to pay
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March 2024 by B. Ellis
WARNING ‼️ DO NOT GO HERE !! They will put your life in danger by not properly securing your tires & have no remorse for doing so!They replaced a new tire and DID NOT SCREW LUG NUTS ON SECURELY causing a HUGE DANGER to myself and the public! My car began driving very shaky and making loud noises indicating the tire installed by BIG O Tires had not been properly secured. Had to swiftly pull into a different tire shop next morning and my tire basically fell off bc it was so loose !!! I called and they did not care about the liability and huge risk they are causing to the public! I’ve had to call and follow up multiple times because they never return calls like they say they would, only to never receive a call back from the district manager who claims I had to wait a week for him to come back from a trip to review “camera footage” YET AGAIN NEVER CALLED ME BACK after I had been patiently waiting. This whole ordeal has been such a HUGE INCONVENIENCE & DISAPPOINTMENT because this company failed to do proper safety check & quality assurance. I’ve had no other choice but to leave a review .
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March 2024 by Jason Jackson
Called friday March the 1st to make an appointment to have my work van repaired . The appointment was scheduled for March the 5th at 8:00 am. I was there at 7:30 and checked my van in at 8 am. The person I talked to Friday was not there and I talked to a female. She pulled my record and all it showed was needing tires, which I said yes I needed tires, an oil change, transmission flush and the brakes looked at. She wrote everything down and I left the van and ride with another tech from my company. At 10:08am I got a phone call that I couldn’t respond to until 12:05. I called and the female I that had checked me in explained that the tires that I wanted were not load rated for my van and we agreed on a different tire. Now at this point, our staff had approved the work with the incorrect tires. The new total was less than the original quote so they resubmitted the quote and waited on approval. At 2:10 pm I got a call from the gentleman I made the appointment with Friday and he explained that he had canceled the new tires because I said I wanted a specific brand, to which I explained that I had already talked to the female and she told me the tires would not work. So now he had to reorder and pick them up, apparently he could not communicate with his team members. So I get dropped off at 5pm and I find that they ordered a axle seal and it was wrong so the had to order another seal. I’m in the waiting room and I see an employee take a motorcycle out of the back of his truck and take it into the shop. Then at 5:30pm the female comes and explains that they were not going to be able to repair my van today, so I told them to put everything back together and I would take it to another shop. I learned at the end of this whole ordeal that the oil didn’t get changed, the transmission didn’t get flushed and that the brakes they ordered were wrong. Also on the invoice was a part that read that they were not able to finish the seal. So for 10 hours all that was done was 4 tires and an attempt to fix the rear axle seal and brakes. I will never go back to this establishment EVER! The company I work for is a big company with a lot of vans, I plan on talking with our fleet service advisor and tell him that we need to use someone else, National Tire up the road is who we normally use but they stay very busy, it looks like I’ll just have to wait until they can get my van in for repairs because this place will never get my business ever again. On a side note, I asked that the TPMS light be reset, it was not, so now I have to have that done as well.
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March 2024 by Keola Morton
Cas is awesome, good service. She needs a raise
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March 2024 by James L. Hensley III
I had hot a pothole on Clinton hwy. and blown out a 20" tire but thankfully they had one in stock when nobody else I called did. It was a little pricey but I didnt have much choice. Could've bought 2 new tires online for what I paid for the one tire but I didnt have time to wait a week on them to be delivered online. Giving 5 stars because I was thankful they had the tire in stock and got me fixed up. However they did scuff up my custom aluminum 20" rim and got something black on it that i cant get off. I should've checked it before i left but i was in a hurry and didn't think about it. Just check your rims before you leave. I am thankful to be mobile again so it is what it is i guess.
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March 2024 by Traci Stewart
Big O's tire shop on Clinton highway they sure treat their customers like family I was having debt issues and cass took me great team and keep cass we need more people like them have a blessed day home to get my other debit card
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March 2024 by Charly Rink
They were very knowledgeable of their products. I was happy with the service
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January 2024 by Delaina Cash
Great service and awesome customer service! Thank you Big O's!
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January 2024 by Lee Stanifer
I went there expecting to spend maybe a half hour to have 4 tires mounted and balanced. It took them over 2 hours and cost me 200 dollars. At 14 years old I couldve done 10 cars mount and balanced in that amount of time. Don't go if you have plans to be anywhere on time.
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January 2024 by Gas Hand
Case, Graham, and Shannon were awesome. Super friendly and helpful
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January 2024 by Cassandra Osborne
Very friendly, professional, and helpful. Great customer service and fast service. They care about the customer they dont treat them like a dollar sign like most companies. I never take my cars anywhere else. They are always honest and try to get me the best prices. Its rare to find car repair shops that will give this kind of service. If your looking for an honest caring repair shop that will go the extra mile for you then go to Big O's on callahan!!! You won't regret it!!
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January 2024 by Allison Longmire
Got same day appointment for them to put on my new tires I got off Amazon. I was in and out.
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January 2024 by baja warrior
Bryan is pretty good. He was honest and showed me things wrong with the car that I didn't even know it needed
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January 2024 by Deborah P
Brian store manager at big o tires was the best. This was my 2nd visit I needed brakes and rotors also did an oil change. Brian was great thanks for your assistance see them again next oil change.
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December 2023 by Sabrina
I fell in love with these guys. They are fast efficient and very polite. I live in Kodak an i don't hesitate to make a drive when it comes to my car and safety.Thanks Big O for all your hard work!