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January 2024 by Bradium Bu
Brian is awesome! He and his team helped guide me through the process and worked out all the details I was worried about. He helped me become a home owner at 21 years old!
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January 2024 by Anna Gray
So impressed with how professional and prompt everything was! Brian takes his time to make sure you understand what he is saying and his team works at warp speed to clearly and accurately give you answers!
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December 2023 by Milly Davies
Brian and his team at Waterstone have won my business forever! He was quick to communicate, clear in his explanations and took his time. He took more time to speak with me, address my concerns and yes even spent some time virtually holding my hand through some parts- more time than any other lender has. He listened with precise attention to detail and validated my feelings. I would recommend Brian’s and his team to anyone in the market for a quality and transparent lender!!!Shopping the rates and finding the right loan can be tedious but give Brian a call and experience what buying a home should be like- low stress and a smooth transactions!
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November 2023 by Maeve Cionci
Brian and his team were amazing to work with! We were first time home buyers and needed to get approved and close in a huge rush. Not only did Brian help ease our nerves, walk us through every step, but he also helped got us closed in such a tight timeframe. They were always there when we had a question and if we emailed the team would call us back to walk through anything needed instantly. Through the whole process he also floated down our rate, and found us a first time home buyer rate deduction. I am not only impressed but so thankful to them!! Can't say enough good things.
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November 2023 by Neal Butcher
Brian and his team was so helpful and professional. My wife and I have never bought a house before and had no idea what we was doing. Our realtor sent us to Brian and we're so grateful she did! Brian and his team helped us every step of the way! They took time to answer any and all questions we had and there was A LOT! I would recommend Brian and his team to anyone looking to buy their first home or third! I hope he realizes just how much my wife and I appreciate EVERYTHING they did for us! Thank you so much!
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November 2023 by Chantal
Brian and his team made our home buying experience so much easier. He worked very well with our realtor and was available whenever we needed him. He explained the process and got us a great rate. We always felt he was being honest and on our side. Highly recommend!
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November 2023 by Don Fico
Brian Kimball and his team are great. The pre-closing estimates were very accurate. They were very responsive to all our questions and communicated throughout the entire process. I would recommend them to anyone I know. Thank you Brian and your team.
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October 2023 by Dalton Lemons
Brian at Waterstone mortgage is extremely knowledgeable and experienced in his field of lending. His degree in economics makes him truly an asset to his company, and was wonderful to work with. He made time on multiple occasions to answer complex questions and guide me through the home buying process. His team members Jonell and Lauren were also extremely helpful in organizing the order in which critical events needs to occur. Their attention to detail is bar-none. Five stars all the way.
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September 2023 by Curran Glenn
Wow, what an amazing experience. Brian and his whole team at Waterstone went above and beyond for us. He funded our loan in 21 days and we couldn’t be happier with the rate and quality of service we received. The level of communication from him and his team was next level. If you are looking to buy then Brian is your guy. The entire process was seamless and stress free. Thanks again Brian and the whole Waterstone team. We will definitely use you again for any future mortgage needs.
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September 2023 by Mark Ingraham
Brian and his entire team were top notch throughout the entire loan process, from the initial stages of answering questions to final closing. I would recommend Waterstone Mortgage a thousand times over!
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September 2023 by Gabe Ariciu
Great experience! Everyone was super friendly. We did not think we would be approved because we are self-employed, but Brain and his team came through for us! Highly recommend!
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August 2023 by Katrina Beltz
Highly recommend Brian and his team for all your mortgage needs! They were very kind, respectful, knowledgeable, patient and intentional. I am so happy we went through them for buying our second home after moving to Knoxville only two months ago!
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June 2023 by Stacia Wesseler
Brian and his team are willing to bend over backwards in order to help their clients. We had to close very quickly on our home in order to be able to move in before our rent-back ended. Our escrow only took about two weeks! They put in over-time and weekend hours in order to make it happen, and we’re so grateful for them. Brian is also excellent at communicating with his clients and with all the other people that have to work together to make a closing happen. All the emails and phone calls to agents, paralegals, and others during the whole process make sure that everything goes well for his clients. I highly recommend Brian and all of his team!!
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June 2023 by Cristal Clark
Brian and his colleague Lauren were wonderful. It took three attempts under contract to finally close because of seller issues and inspection findings. They stayed with me through all of that and made sure I knew where my loan was in the process on a regular basis. Brian explained market conditions to help me decide the best time to lock my rate. Lauren helped me with the details on documents to provide and review for signature. Highly recommend this team for your next mortgage!
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May 2023 by Scott Johannes
There are many different types of loans offered and the team is very nice however, the communication between the client and the process lacks. It was a painful process due to the special circumstances we had. I have purchased a few houses and this by far was not only a unique process but a very frustrating. Almost my entire experience was through text messages with the exception of one staff member gathering documents. There was a lack of communication with the notary causing us to reschedule. The people were very nice to speak with on the phone when there were conversations. I just feel like there was not enough personal conversations over the phone and the entire process relied on electronic communication, signing, and what to expect next. For example, documents sent to the underwriter to see if they would accept it or not..they always wanted more..additional information provided and then silence for 2 days sitting and wondering if the loan was approved or denied. After the loan was approved and closed we waited another 2 days before we received a text message saying everything was official. Overall, I glad they could make it work, but I'm looking forward to refinancing for better interest rates and a smoother process.
