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April 2024 by Heather Crutchfield
My husband and I stopped in to get a treat. I ordered the orange sherbet (my favorite from here) , him cherry ice cream. My orange sherbet is beautiful, two large scoops almost falling off the cone. I bite into it and immediately hand it back to him to take back to the window . It was NOT the orange sherbet I ordered. It tasted like vanilla. The flavor was completely missing. He takes it back and I see him digging for his wallet. I am unnerved . When I order something, I’ve ordered time and time again with consistency, that I can’t expect consistency. And when we say something, we have to pay to get it replaced when it wasn’t right? So , here I go, in the freezing weather to the window to make sure he doesn’t pay for anything to correct the wrong he didn’t make , I’m met with “I didn’t make the ice cream cone” and “we make our ice cream fresh so the guy that made it sometimes does get it wrong” and finally “let me check with my shift leader to see what I can do”. It’s not rocket science. It’s ice cream. It wasn’t right. It wasn’t what I ordered. There are several people within ear shot , so ask who made it ! Maybe it wasn’t orange sherbet and there was a mistake made? No problem. Make a new one. Better yet, believe your customer . I’m not going to lie that the flavor was off on my favorite Bruster’s treat. The one thing I order every time I go there because it’s usually that good. Color and consistency, great. Flavor, TOTALLY wrong. enable your employees, even the ones in training, to make a situation right without an argument and without conflict. Do the right thing immediately.
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April 2024 by Steven Newcomb
Fast and convenient ice cream place. Staff is super friendly
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March 2024 by Monica Schmidt
Bruster's has the best homemade ice cream in west Knoxville!
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March 2024 by EM
Great place for a sweet tooth and some fresh air!
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March 2024 by Gerard “Uncle Gerry” Rosso
Always the best chain ice cream in town no matter what location you go to in any state.
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March 2024 by Paul Layendecker
Delicious! Double chocolate, wow!
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March 2024 by Annettee
Love this place. The BEST ice cream ever!! Love the snow cream, cake batter, and butter pecan. The waffle cones are so good.Dietary restrictions: They have sorbet and sherbet along with the ice cream.
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March 2024 by Dee Ham
It’s was a cold day but we wanted ice cream and Bruster’s didn’t disappoint. All of the ice cream was good and it’s was a smalll crowd but worth the wait.
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March 2024 by Christopher Casteel
It's the little ice cream spot you're hoping for! Excellent assortment of non-dairy items (sorbet, Italian Ice, etc).
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January 2024 by Dan Goedeke
The ice cream was not as good as it used to be, and the cone was STALE!
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January 2024 by John Roberts
Price is a little bit higher than I expectedWheelchair accessibility: Roll right up to the window
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January 2024 by Tim Lee
Excellent ice cream. Really fast courteous service.My only complaint on the standard Bruster's format is the walk-up format with extremely limited rain or blaring sun protection for waiting patrons. That is why their approach to "atmosphere" is only 2 out of 5.Dietary restrictions: I have tried their dairy free oat milk based "ice cream" and it is also very good. As is their sherbert.
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November 2023 by Carol Wing
He definitely gives great customer service and the quality is beyond wonderful.
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November 2023 by Jackson H.
The overall area of the place is small with little booths. The service was slow for how many people were working there and I got my desserts very spread apart. Finally, I told the workers there that I had a dairy allergy. However, they still ended up serving me a dairy version of vanilla ice cream. For anyone who wants to be treated for ice cream, you are better off buying some from the stores.
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November 2023 by Terry
Great place to take the kids, wide variety of desserts that everyone will enjoy.Kid-friendliness: Staff was friendly to my baby girl, and helped her pick something out.
