-
March 2024 by Nikki Whitten
Pretty bummed out. We’ve been bringing our kids to build a bear for years. Today was our youngest (age 3) first BAB experience and it wasn’t at all what I expected. We were greeted, then passed along to the line for stuffing. The person stuffing our bear did not interact with our child at all. Didn’t offer her a heart for the bear, didn’t attempt to engage her at all, in fact she was rude when I did ask her if she got a heart for her bear. That for our older kids was the “magic” of the BAB experience and it just wasn’t there today. More than likely will seek out a different location if we decide to take our 3 year old back.
-
March 2024 by Kels Stricker
Took my son to build a bear today as a mommy son date day and as soon as we walked in we immediately was followed around I couldn’t even enjoy my time making the bear with my son because she kept running her mouth. My son is 2 and he wanted a basketball on his bears hand with its clothes and she thought it was appropriate to state “that doesn’t really go together” like her opinion mattered one bit. It’s pretty sad to try and enjoy a day spending a lot of money in a store that a employee for one follows you the entire time running her mouth to your son & being rude to a 2 year old for what he wants on his bear. Disgusting behavior.
-
February 2024 by Beth Wink
Wonderful experience ! Daughter loved it
-
February 2024 by Richard Presley
Way to capitalize on what children want. $150 for 2 bears and clothes is ridiculous. I will be disappointing my child the next time her and her friend wants to go here for her birthday, thanks but NO THANKS!
-
February 2024 by Josh Skidmore
Very friendly and they do a good job
-
January 2024 by Matt Moser (GMac)
Wish you could design your bear more .
-
December 2023 by Liz Bules
It's adorable what they do here during the process, just be prepared to spend a LOT of money.
-
December 2023 by Alicia O' Mary
The holiday axolotl is so adorable! We dressed her in a Christmas dress with red sparkly shoes to match. We love our visits to BAB!
-
November 2023 by Joel Weinstein (The Weinstallion)
We roamed West Town for the first time in years this week and our only goal was to get a few BABs that were rough around the edges restuffed and fixed up.When we arrived the staff was very busy with only 1 person working the floor and another the register. Even with all the business the staff were very friendly, they greeted us and even followed up asking if we needed help a few more times while browsing. They had a great selection of BABs and accessories to choose from, definitely the biggest I've seen recently.Long story short we got all the BABs rehabbed and ended up buying more (of course) in record time! Shout out the amazing staff last night.
-
November 2023 by Gracie Pellett
Went here this past weekend to purchase a dinosaur for my son. The staff was very friendly. Especially Virginia, I adored her hospitality and customer service.
-
October 2023 by taylor Johnson
Brought my daughter to get her a birthday bear. The employees were absolutely wonderful they helped her bring her bear to life, sang happy birthday build a bear song into a sound for her as well , pick out clothes , and let her ring the bell. It was a 10/10 experience will definitely bring her back!!!!
-
October 2023 by Lee Easley
My family and I were walking past the build a bear in the mall when my 2 year old got sick outside of the store. My wife and son were covered in red soda that he had just consumed. We were helplessly trying to strip down my son and wipe it off of everything and the floor when all three employees came out of the build a bear workshop with towels, wipes, gloves and bags… they were so kind… stickers for my other 3 children and even offered their private restroom to change in. I am floored at their kindness and generosity. They even pointed us in the right direction to find new clothes. 5 star service … and we were not even in their store or customers. Thank you so much!
-
September 2023 by Vanessa Shaw
My daughter wanted to do a bear for her 17th birthday and the employees were beyond rude and not helpful at all. Not a very good birthday experience AT ALL!!Employees just standing and not helping with a store full of people.
-
September 2023 by Ernie Brewer
Well I'm sure everyone knows it's pricey, but the granddaughter loves it , all kinds of stuffed animals. Lucky to get out of there for just under 100 dollars.
-
September 2023 by Jane Roycroft
I will never ever go back and take my toddler girl back to this store. We spent $60 on bears to celebrate my daughter's 2.5 birthday and to end binkys. Lucky told us we couldn't put a binky in her own bear.... and that she wouldn't leave a space for us to do so either. I think she even tied in extra tight. When my daughter picked a heart she got upset at her for kissing it even though she told her too and said " don't put it in your mouth" lucky you need a new job. You made someone's day that could've been really special and ruined it.
