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March 2024 by Erin Smith
My daughter is currently a customer and they have been very rude and nasty. They called everyday for 2 weeks when the payment wasn't even due for 2 weeks. They called while my daughter was at work which she told them she was at work and they responded well you answered the phone,then proceeded to basically hang up in her face after she told them when she was making the payment. Once this is paid off she will definitely not recommend this place to anyone asong as the same people work there.
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July 2023 by Deon Left
Heavyset woman was rude and unprofessional she was talking about other customers per business as they walked out.
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May 2023 by JC F.
0 stars if i could. castone representatives suck. specially "deidra" and her manager. they dont even know how to assist a customer. i couldnt stress it enough that deidras manager shouldnt even work the phones lol
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April 2022 by ANGELA LEOPARD
I had gotten a loan with them but my husband and I had a financial crisis after that and I have been calling to keep them updated. The manager illegally threatened garnishment after I had let them know I will get them caught up on the 25th. If I could give them a zero I would. We haven't even been to court yet and I am only $59 behind. I will never use them again and I am reporting them to the BBB and any other entity it needs to be reported to.
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May 2021 by Kenneth W (Kamui)
Suing people affected by the pandemic, and with no income to pay them. Capstone is the most unprofessional business I've ever done business withI wouldn't suggest this low-class business to anyone of moral values
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June 2019 by L wilson
If I could rate them higher than 5 star's I would without hesitation. I have been treated with nothing but kindness and respect. They made the whole process easy and fast. I would recommend them to anyone in need of a short term loan. Great group of girl's.! I was baffled by the negative reviews. My experiences have been total opposite.!
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June 2019 by Josh Graham
They threaten their clients. I'm not, nor will ever be a client. My friend is. And I listened to the conversation. Very rude office manager..Don't ever get a loan from here. You'll be digging your own financial grave.
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June 2019 by mark “notary Doctor” bradley
My mother has been doing business with CapStone for over 20 years and today for the first time EVER, she was told no more loans until paid off. Ps she has NEVER, NEVER, NEVER, BEEN LATE!!! Sham of Cassdiy. Mother will be leaving this company behind. BBB and Insurance and Finance department of tennessee will be our next complaint.
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June 2019 by Heather Washington
I was a customer for 3 years and kept renewing my loans then I missed some payments so they took me to court witch added 5or 6 hundred dollars more so ive been paying on this account since October of 2017 now it's August 2018 and its still on my credit report as a charged Off account and there still reporting on my credit they also called me repeatedly at work 1 time I answered the phone and told them I would have to call them back so I hung up the phone and they called me right back I couldn't talk to them because I was at work
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June 2019 by Deteachia Wilson
Easy to work with and has good starter loans ?
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June 2018 by Jeremy Henderson
DO NOT USE!! They hardly work with you at all. Very rude unless you have cash in your hand, and have 0% empathy, at all. Called me repeatedly during a funeral that they were informed of. And i ended up paying MUCH more than i was loaned. And threatened with legal action repeatedly for over a month. AVOID AT ALL COSTS. Any other company is fathoms better than this place. My mother's been in the loan business for over a decade, and these women are completely out of line. DON'T SIGN ANYTHING WITH THEM!!!
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June 2018 by Trenata Tucker
The girls are great! I have been dealing with them since 2002 and have never had a problem. Just wish I didn't have to pay it back
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June 2018 by Shun Booher
Always friendly, always straight to the point. I've always been able to get my loans paid off quickly without any problems.
