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November 2023 by Knox_ Vol
Use this company once before day 1 they were amazing day 2 complete 180. They were rushed to put everything into the new house very unorganized, took apart furniture from the old house and left it unbuilt in the new house and never came back to put it back together, so now it’s like figuring out a puzzle since we weren’t the ones that took it apart. They kept switching out crew members because we were apparently double booked which in reality is not our problem, but try to use this company again for a family member, and they became unresponsive at the last second which caused us stress to find another company to help us at the last second, so if you’re looking for a company that’ll just move your stuff and put it in the house wherever they like and might answer the phone might not this is the company for you. If zero stars or half a star was an option, it would definitely be picked.
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June 2023 by G Benefie
Don't walk, run, run away, as far and fast as you can!!! We paid over $15K to move 2 bedroom suites, one couch, 2 chairs with ottomans, 2 coffee tables, assorted office furniture, a handful of other items, and many boxes halfway across the country. We did not move any dining room furniture, washer/dryer, refrigerators or other typical larger household items. While the price seemed exorbitant for the amount of stuff we were moving, that was NOT the biggest problem. The big problem was the state of our items on the receiving end. First, we were missing the "parts box" which included the feet to our very expensive couch and the finials for our 4 poster bed (for insight as to the significance of this... we inquired into having new ones hand-turned for us and it was going to cost over $1300!). In addition to the missing box, many, many of our things were damaged or destroyed, including some very expensive items such as a custom-made piece of pottery (valued in today's market at around $5000) given to us as a wedding gift and several irreplaceable family heirlooms. We opened box after box only to discover that more than half the items (very carefully packed in bubble wrap and paper and padded if very fragile) were broken. Based on the state of many of the boxes (crumpled and some with holes and/or half opened) it would appear that the movers literally threw the boxes from one truck to another (they used a smaller truck to initially load our stuff and then transferred it to a larger truck for the cross-country move). I have moved 9 times in my adult life and packed the boxes myself on several of those moves and have never had one packed item broken. Fortunately, we did pay extra for full-value replacement insurance. What we didn't realize was that we were going to have to estimate how much broken items cost which is difficult to near impossible for older items (antique in some cases) and for things like the finials on our bed. The claims process was very, very arduous, but I persevered and finally received a not insubstantial check; however, the check was not really enough to cover all the items that were destroyed or lost. The whole experience was extremely distressing. I can't emphasize strongly enough to steer clear of the Carey moving service. I'm just thankful that I paid a different company to move my grand piano. I shudder to think what they might have done to that!
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April 2023 by Esteban Bolander
I was so frustrated with the lack of customer service from Carey Moving and Storage of Knoxville that I would not recommend them to anyone I know. I booked my move with them for a few days ago, and I was told that I would have my items delivered on the day I selected. However, I was told that they would be delivered the next day, and then I was told that they would be delivered the day after that. I had a difficult time getting ahold of the customer service representatives, and they were not very helpful when I finally got them on the phone. The move finally happened two days after I booked it. I was not happy with the service I received, and I would not recommend them to anyone.
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April 2023 by Richard Bolins
The employees at Carey Moving & Storage were extremely unprofessional. They were rude and did not care that I was moving that day. They were not willing to help, and I ended up having to hire a different company to help me. The movers did not even pack the truck properly. I also had to spend a lot of money on gas to get to my destination because the truck was too big to fit on the bridges in downtown Knoxville. I was very disappointed with the service I received from Carey Moving & Storage.
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April 2023 by Roland Gerber
I booked a move with Carey Moving & Storage of Knoxville in October. I paid the deposit and they told me they would give me a call before they started. They never called and I had no way of contacting them to find out progress. I called to cancel the move the day before and they told me they were not cancelling the move and that I had to pay the balance. I cancelled the move and they were rude. They were not professional and were not organized. They also sent me a bill for $150 that I had to pay.
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April 2023 by F Masters
The estimator was thorough and the move was actually less than the estimate. The loaders were courteous and extremely careful with the boxes and furniture. The unloading went as smoothly and fast as the loading. The best move ever!
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April 2023 by Vincenzo Holen
I had a really bad experience with these movers. The men showed up late, and only packed half of my things. When I called the company, I was told that they only had 45 minutes to pack and they would have to charge me extra. They even threatened me with a lawsuit if I tried to contact the Better Business Bureau. I have never had a worse moving experience, and I would never recommend this company to anyone.
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April 2023 by Sanawar Khan
I had to move my belongings across town and Carey was the only company that would take my job. I am not sure if they just didn't want it, but they did not provide good service. The movers showed up late, and the time they took to pack up my belongings was also very slow. I had to stay at the new apartment for hours waiting for them to finish. I ended up paying for the storage space for my belongings for two weeks and I will never hire them again.
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March 2023 by Hobert Calija
I recently moved to Knoxville, Tennessee and used Carey Moving & Storage of Knoxville's movers to help. The movers showed up on time, but they took hours and hours to do their job. The movers were very rude and unprofessional. They tried to make my move difficult by causing me to pay for an extra hour of their time. I would never recommend this company to anyone.
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January 2023 by Alessandra Page
I vetted several companies for my move before deciding on Carey Moving and Storage of Knoxville. They are affiliated with Allied Van Lines. I confess I was a bit unsure when I was referred to Carey instead of Allied but then understood Carey would handle the local move. The estimator was responsive and accurate. When my house went under contract much sooner than expected moving up my move date, Carey’s team worked hard to find me a slot on very short notice. They arrived on time. They were clean, focused, and good listeners. I had been told my painters needed a couple of extra hours but would be done in time. They weren’t. I immediately called the Carey office, spoke with Tracy and was assured the management team and movers would work something out. As a result Carey’s moving team moved a few key pieces (my bed, some chairs, a bureau, and lamps, and boxes) into the house - enough for me rough it comfortably for a couple of days and arranged to come back Saturday to move in the remainder. The situation was unusual, very stressful. Throughout it all, everyone on the Carey crew, office and management was compassionate. They worked hard to develop a solution. Though the situation was an unhappy for me one due to the painters, the experience with Carey was wonderful. They went above and beyond-which these days seems to be an overworked sales phrase. I am here to tell you, they truly provided me with a great experience. I hope I never, ever, have to move again, but if I do, they will be the only movers I call. I would and will recommend them to everyone.
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January 2023 by Rebecca Royer
First, I hired them to unload a 16 foot moving van from a 10×10 foot storage unit into a 10×20 foot unit. I told them that I would be adding more items to that unit, so stack things efficiently. I went to check it later (my son was there because I was working). They had used the entire 20 feet of floor space and had efficiently stacked things at the entrance so that I could not even walk into the unit! Before I had seen how they stacked the new unit, I had hired them to move my apartment furniture into the same unit. Well, here I sit WITH NO MOVERS!!! ON MOVING DAY SATURDAY! NOW WHAT! THEY SHOULD GET 5 NEGATIVE STARS!!!!
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November 2022 by Margretta Young
Carey Moving and Storage- Knoxville handled our cross- country move expertly. From the in-house estimate to the friendly and professional packers and loaders, we knew that we were in good hands. Mike kept in touch with us during our cross-country drive to be sure we knew what to expect and our load was delivered as expected. Carey Moving also arranged for the transport of a car, which also was delivered undamaged and in a timely fashion. Very highly recommended!
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November 2022 by Kevin Dunkelberger
I recently use Carey for a move several states over. Chris was my rep and he was wonderful, unlike the other guys, he came to my home to quote the move. He took time and consideration when explaining the process. They also used a tag system to ensure nothing is lost. At a time when life was super crazy, they took a big concern off my plate. They packed the truck, stored my items for 4 weeks, delivered them, AND relocated a vehicle for me. Mike at the office was excellent in communicating with me during the process and Jason took great care both times he moved my belongings. I highly recommend these guys!
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July 2022 by John Selser
Very glad to have chosen Carey moving and storage. The pre-move info was very informative and helpful, the move was professionally done, packers knew what they were doing and the driver/lead mover was FANTASTIC! Quick and efficient. I'd hire them again except I don't plan on moving again.
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July 2022 by John S
Very glad to have chosen Carey moving and storage. The pre-move info was very informative and helpful, the move was professionally done, packers knew what they were doing and the driver/lead mover was FANTASTIC! Quick and efficient. I'd hire them again except I don't plan on moving again.
