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February 2024 by Dread Pirate
Cannot pay over the phone. Poor customer service. No appeal process or upper management to file complaint. Will try Better Business Bureau. Suggest you do the same.
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December 2023 by Khari McBride
I pulled into an empty parking lot at this location and walked inside. I was not greeted by the man or woman working at the time. Two separate sets of customers who came in after me were helped before I was even acknowledged. I was the only “different” looking person there at the time. 0 stars if it were possible.
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December 2023 by Anthony Yuill
Lots of cool ? and groovy stuff to buy in here! I'm going to go back and look at some laptops and guitars again.
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December 2023 by safu osaro
GET A WARRANTY IF YOU WANT YOUR MONEY BACK ON ELECTRONICS THEY WILL ASK YOU IF YOU EANT ONE BUT DONT SAY THAY YOU ABSOLUTELY NEED THAT TO GET A RETURN IM OUT 400 dollars on a ps5 that I now have to spend another 230 because they suck thanks cash America you’re awesome!!!!!!!! *****UPDATE I FOUND OUT THEY DONT EXPLAIN IT ON PURPOSE!!!!!!******* that was from the Alcoa location so keep that in mind ASK YOUR QUESTIONS BUT ILL NEVER COME TO ANY OF THESE PLACES AGAIN THEYRE GREEDY FOR MONEY AND THEY DO NOT CAR ABOUT THEYRE CUSTOMERS JUST THEMSELVES!!!!! I hope this locations sees this I made sure I didn’t have anything left!!!! Go to GameStop save your money and buy from them
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October 2023 by robinson Lindsay
Showed up with a highly valued item and received business like a professional, no problems.
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October 2023 by Danimal W
I like pawn shops as much as the next guy, but I can guarantee that I will never use this pawn shop on Kingston pike again. I put an item in layaway, had it all but paid off, the item was $40 I paid it down to like $8-10, just had to get time to get in there, but one of the employees at the store misinformed me of how much time I had left on the layaway, when I did get time to come and get it, they informed it pulled…..BEFORE THE GUY EVEN CALLED ME, so how did the guy tell me I had time left on it? So I went to the store to see what we could work out, hoping they could work something out. I was met with “well we could slightly discount a controller for you if you want, but that moneys gone.” So I paid $30/35 on said controller, and they gave me $15 in store credit. So they kept $15 and couldn’t work out a deal. If y’all wanna use a good pawn shop, go to the cash America on chapman hwy or western avenue or Maryville, they’ll work with you and they have great staff. I would not recommend going to the one on Kingston pike. This isn’t the first time I’ve had an issue here.
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October 2023 by MERBY
Always helpful and friendly service. I choose this store over all knoxville locations.
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May 2023 by Jorge Ortiz
Sales staff definitely needs better training in understanding value of tools
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January 2023 by Ricky Rush
Go to western Ave store they'll cut deals there this one will a little very little Western is a nicer store an people
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December 2022 by Lamanorrio Williams
The store does not respect people that constantly spends money at the store. I bought alot of firearms at this store. They always look mad all the time when you go in there. They don't speak when you walk in. They will look at while you in the store and wont ask if you need help I have one last layaway to get out and then I'm done with the store period.
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October 2022 by Michael Tate
Ashley took care of me and got me a good deal on a tv go see her !
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October 2022 by Misty Lowery
This place always works with me they've got really good managers and staff
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September 2022 by April wallace
I stopped here over the weekend to possibly get rid of a TV we had that was just in the way and upon entering there was a lady with glasses we won't say names she knows who she Is who made me uncomfortable immediately! Possibly could have been her dirty looks or rolling of the eyes any way I got line hoping the other employee would have finished first so i could have him help buy no she called me up. Once again her attitude was possibly the worst I have encountered at a place of business ever! I don't recommend a soul to ever go to this shop. Remember mam God don't like ugly and for the rest of the employees there that day you should have stepped in.
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August 2022 by synakal x (The Dominant Idea)
Came here to shop and was disappointed by the selection of goods and prices. No one even talked to me or acknowledged me when I went in. Just walked in looked around and left.
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March 2022 by Russell Pennington
Me and my two small children stopped here to shop recently. There was a good selection of items especially handguns. The staff were attentive and one kind lady was over the top with her service making even my children feel comfortable shopping. Her great service and willingness to bargain convinced me to buy 2 items I normally would not have. This friendly service was refreshing and greatly appreciated.
