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February 2024 by Joseph Davis
I went in to get boots, needed help but couldn’t find anyone. Two other people were in the store and no one could find anyone.we all left.
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February 2024 by Corey Price
Great place to buy hats
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February 2024 by Lara Reyes
Terrible customer service, good selection of men's boots but not so much women's. The girls that work there need to learn some customer service skills instead of ignoring everyone. It's so rude. Get off your phones and stop gossiping.
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December 2023 by Carrie Brashears
Husband spent $400 on a pair of double H boots. They hurt his feet so badly he couldn’t wear them. They wouldn’t trade, give credit or work with him at all! Will not be spending another dime at this store!
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November 2023 by Mike Arnold
Great. Even though in one style of Wranglers Demin jeans, they didn't carry my size. They did in another style.
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June 2023 by Beans and Waffles
Clean bathrooms = 5 starsCountry music = -1 starTotal = 4 stars
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March 2023 by Joshua Tolley
Terrible customer service! I love Cavenders brand. I’ve shopped with them for years in Texas. While visiting Tennessee we stopped by this store, there was 5 employees (4 female, 1 male) all standing at the service counter. No one offered any help, asked if they could help find anything it was all one girl could do to barely greet us as we entered. They all stood and chatted and played on their phones while one girl folded t shirts behind the counter. Multiple people were in the store and not one sales person offered any assistance. I asked if they had a certain shoe size in the back and I was told no (without even looking) and I should just go online and buy it. Once we were ready to purchase our items the girl who checked us out and asked if anyone helped us, I replied with “no” and that was that. If I was the manager I’d fire everyone of them and hire some staff who would be helpful.
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March 2023 by Jennifer Adkins
DO NOT BUY ANYTHING FROM THIS STORE. They use the old bait and switch tactics. I have placed 7- 9 orders, lost count, and they have cancelled EVERY SINGLE ORDER while taking your money and then taking another week to refund it back to ur card. they are LIARS AND CROOKS. I have contacted my attorney which the corporate will hear from very shortly. I guess they run sells whenever thier rent is due, take ur money. cancell ur order then take another week or so to refund it. TERRIBLE TERRIBLE BUSINESS PRACTICES. DO NOT GO HERE
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March 2023 by Dennis Langley
Very best cowboy store in Tennessee. Great selection. Great inventory. Kind people working. They take care of their customers if you have an issue. Highly recommended.
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March 2023 by Jennifer Dewees - Adkins
DO NOT BUY ANYTHING FROM THIS STORE. They use the old bait and switch tactics. I have placed 7- 9 orders, lost count, and they have cancelled EVERY SINGLE ORDER while taking your money and then taking another week to refund it back to ur card. they are LIARS AND CROOKS. I have contacted my attorney which the corporate will hear from very shortly. I guess they run sells whenever thier rent is due, take ur money. cancell ur order then take another week or so to refund it. TERRIBLE TERRIBLE BUSINESS PRACTICES. DO NOT GO HERE
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March 2023 by Jim Phillips
Great selection of quality items. Friendly staff. Recommended if you're looking for nice Western wear
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January 2023 by Emsicle
Went to Cavender's today, and had a wonderful experience! The store had a wide selection of stuff to buy. I personally loved the selection of boots to choose from and the hat bar was awesome! I went to the store to buy I cowgirl hat, had no idea what I was doing, and the staff was super friendly and helpful. Bri measured my head and she knew some stuff about the hats but she said if you want more info you should talk to Frankie, he's your guy. So she goes to get Frankie. Frankie was superful knowledgeable and tells me the sizing that will fit my head and made sure the hat fit me before I left the store. AC at the hat bar was amazing. He was friendly and taught me how to properly take care of the hat and clean it. He cleaned my hat for me and installed a decorative band around the hat for me all for free. He told me all the fixings they can do to the hat if something happens to it.This store is my new favorite store, and I will definitely be back! Thank you Cavender's!
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January 2023 by Ethan Koch
Great selection of boots and clothes employee directed me exactly to the jacket I was looking for however when I went to check out there was a small line with 3 employees on register however only one was checking people out had to wait something like 5 to 10 minutes while two employees just sat and watched very disappointed
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January 2023 by Frank Lamson-Scribner
Awesome store and staff. Take it from a native Texan! Glad to see cavenders this side of the Mississippi river
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December 2022 by Andy
First time visiting the store because I had heard so many good things I wanted to see for myself but I was sadly disappointed because the staff was very unknowledgeable very pushy and then when I needed help I couldn't find it I will not be back I have no idea why they came to Tennessee when their prices can be beat are the other stores in the area so if you shop here that's on you but I wouldn't. And I give them one star because I couldn't give them none
