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January 2024 by D S.
Not a real cinnamon roll. Too much sugar, not my cup of tea. Even their coffee is lacking
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October 2023 by jane rangel
workers were very nice and helpful! i always stop by to get a cinna roll because they are delicious and nice and warm!
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September 2023 by Magan Snell
Marco was super sweet and helpful! He made sure me and my two toddlers had everything we needed! Def going back!
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December 2022 by Roxanne Joy (Empress NekoChan)
Worst customer support
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December 2022 by Mike B
Make me wait in a line when the food is already ready and I could see the bag sitting there .
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October 2022 by Lily Pond
Give 0 stars if I could. Teens working here are complete jerks. It was early December of 2021 when I walked in 2 hours before they are supposed to close and the lights were already off and the people were wiping down the counters. Walked up and said “oh, did you guys close early today? When do you normally close?” The girl rolled her eyes, sighed and said “WE’RE CLOSED! Better luck next time”. What? I didn’t even ask to order, I just asked when I should come back before! In high school I’ve worked in restaurants, clinics, fast food, retail, etc. and if I’m closing early, and someone walks in, I at least be polite about it and even ask them what I could get them if the kitchen wasn’t already closed. Also the manager of this place obviously doesn’t care at all. Look at all these poor reviews about the staff being completely disrespectful. Staff not changing at all and there isn’t even any explanation or apology for the behavior of their staff.
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October 2022 by C G.
Worst people I have ever talked to in my life, workers acted like spoiled brats who have no concept of dealing with customers. Do not go here.
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September 2022 by Michelle H.
My Husband and I stopped in today for a tasty cinnamon roll and a delicious pink lemonade drink( I think it's called dragon breath ) ! Both the ladies that assisted us were kind , sweet and very informative as well ! We received such great service - delicious tasty cinnamon rolls - delicious drink - excellent service - reasonably priced ---- I highly recommend this amazing establishment
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July 2022 by Evan G.
This Cinnabon at West Town Mall in Knoxville is a great place to go for everything that you expect in a Cinnabon and more. I have been happy with all of the purchases that I have made from here. The staff here is very friendly and accommodating to make sure that you have everything that you need.
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May 2022 by lonestar
This place is clean fast and efficient with a great and funny staff the manager are nice and professionals and staff is well organized I recommend you give it a try
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May 2022 by Jahsi Jacobs
This place slap's on my momma cuh
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March 2022 by Bri Rutherford
If I could give this Cinnabon store zero stars I definitely would. I purchased a gift card for my boyfriend’s birthday and we went to the Cinnabon in the mall and he wasn’t allowed to get a 6 pack of Cinnabons….the people working there said they couldn’t make any more but there was some in the oven! What kind of place that serves cannot make more? Awful customer service! Get your customer service together and hire people that is willing to help serve the customers!?
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March 2022 by Samuel Schenheit
Been here multiple times. I wait in line to grab a six pack and then am told they are not selling six packs today, if you want a good experience from cinnabon go to a different location.
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January 2022 by Tricia Bernardo
I wish I could give them a ZERO! The customer service is beyond HORRIBLE! I stood at the "order here" sign while the baker just looked at me, but yet he never acknowledged my presence by speaking or offering to help. He looked at the lady standing at the pretzel counter but didn't tell her there was a customer. We made eye contact again and he just walked off. The lady at the other register just turned, looked at me, never said a word, and she wouldn't move. She wouldn't acknowledge that there was a customer either. It was as if she was bolted to that register. I walked over to the pretzel area and said I'd like something from the other menu. She told me they're connected and I told her I already knew that. The only menu to see at the register that she was attached to was the pretzel menu. I wanted to show her what I wanted but she wouldn't MOVE! I tried to tell her what box of cinnamon rolls I wanted but she just looked at me. I finally said, "Forget it. I don't want anything anymore. I'm sorry that you're bothered." I saw the manager as I was walking around the corner and I told him what I thought about the laziness and rudeness that his workers exuded to customers. He offered to wait on me but at that point, the desire for a box of cinnamon rolls was gone. If you have to beg someone to take your order, it isn't worth it. I noticed that when I had to walk back by, someone else was at the register, and she had to actually move. However, it was too late to earn my business.
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January 2022 by Latrice Lewis
Horrible customer service. The girl at the counter is very rude. I went twice this past week and both times the lady put my food in the box upside down so that my food could fall out. I would have brought my stuff back but I live too far away but I will not be back to this location anytime soon