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August 2022 by Sam Leopold
I can’t say enough nice things about this bank. We have been here for 10+ years and were initially drawn in by the No atm fees, but we have been continually impressed by their customer service and can say that we truly feel valued by them. Everyone there is extremely warm and helpful, but Terri Rodgers is an all-star!
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August 2022 by Kenny Phillips
I had cds with bank since it was opened with Mr Wheeler. In Dec 2021 a cd matured and clerk called me ask what I wanted to do.I agreed to leave if I could withdraw anytime without a penalty. I was told that would be fine. Rates changed so I requested to withdraw with the manager she said I would have to pay plenty for early withdrawal. I explained what I was told and it was confirmed with the clerk. Manager said clerk or her cannot make a decision over $ 1000.00. So she checked and said I would have to pay 1200.00 penalty on 600.00 of interest.So I paid the penalty. The lesson is don’t bank with a company that will not stand behind what the clerk says and a manager that cannot make a 1000.00 decision should not be running a bank.
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May 2022 by Matt Castle
I met Sonya Ford as a listing agent on a deal about to fall apart. Buyer's original lender had some delays, so buyer engaged Sonya as a last ditch effort to save their purchase. Within 5 days, she had the buyer approved and buyer's loan funded. I can't say enough nice things about Sonya, but being in the real estate business for a while, I will say that it's incredibly rare to find a lender, like Sonya, who will return your calls at 8pm or send emails/texts on weekends when it's crunch time and the deal has to get done. Appreciate you, Sonya! Looking forward to sending you many more buyers.
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November 2021 by Hunter Jones
We've been working with Citizens for 3 years now. I really like this bank. We've done multiple loans with them and have been very happy with the experience. We've referred multiple friends and business associates to Citizens as well due to the great service. Term sheets have been very quick and its been a great relationship for us as we grow our real estate business. Any issues have been quickly fixed when I stop by and all the employees know who we are which is a large benefit of a community bank.
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June 2020 by Carrie O'Rear
Terri and the other tellers at Citizens are great, thank you!
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November 2019 by mike treadway
Our company has been banking with Citizens Bank for years, having been with them when they were American Trust. I am in this branch at least once a week. I have found the entire Citizens Bank staff (Terri included), both here and the Baum drive location, to be nothing but pleasant and helpful. It has been a pleasure banking with Citizens Bank. We look forward to doing so for years to come. Congratulations Citizens Bank! Well done!
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September 2019 by Justin West
Terri is the rudest and least helpful bank teller I've ever had the displeasure of encountering
