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April 2023 by Tracee Knisley
My husband used this institution when I met him, so I "married" into it. Always friendly and helpful! The staff makes things simple that might otherwise be frustrating.
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November 2022 by Astrid Maples
May be a good financial institution, but the difficulty trying to open an account is unreal. I have a TN drivers license, voter ID, Medicare card, passport, closing documents verifying SS# and address. I like to bank with a credit union and one branch is close to my new home. Closed on my home last week, SS card is in storage. Initially refused an account because I don't have SS card in hand. Call to other office with pleas for help almost worked. I can get a TN driver's to show correct address BUT when credit report is pulled it will still show old address because even the person I talked to agreed that it takes the credit bureau a couple of months to catch up to real time. I'm thinking this is my sign to take my business elsewhere - where I actually feel like they WANT my business and I don't have to beg to give it to them ?Post Script -TVA Credit Union wan delightful to work with,happy to welcome me as a member,anwith all if the ID i currently have. They have 20+ locations, you have two. Customer service counts...
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August 2022 by Chris
Great Service, I have been with them 15+ years. My service with them is the BEST. I live in Va, and I get the best over the phone. Very rare I have to go to Knoxville to transact in business.Thank -you CECU!!!!!E. C. in VA
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August 2022 by Sandra Brabston
I have been with the Credit Union for over 25 years. Dedicated superior service and member commitment. The home town approach along with simplied processes make CECU the winner in this town.
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July 2022 by Novella Hunley
The employees are super nice.
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January 2022 by Khadeejah M Hassan
In this situation the best I can refer you to is Mrs. Taisha carson an expert manager, Investing in bitcoin with her platform brokerage is the best decision I made in my life. just watching her while she trade for me after I deposited my investment. no withdrawal fees, Just 20% commission after successful trading.
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May 2021 by Monique Johnson
Horrible customer service! This credit union is way behind with technology. Your banking options are very limited with services offered. There aren’t that many locations and after hour services suck! I suggest taking your money elsewhere
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April 2021 by Mustafa Albadri
You get the benefits of a shared credit union plus generally friendly employees.
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October 2020 by Kirsten Cox
I've been using this bank for the past 13 years and I LOVE it. Wonderful tellers, finance people are helpful and I have nothing bad to say about CECU. Great credit union.
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September 2020 by Jacob
Horrible.
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May 2020 by Wilma Stowers
Test review
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April 2020 by Mary Constantine
I've frequented many locations in my 30+ years as a member of CECU and I've had wonderful experiences during that time. The Washington Pike location is the one I frequent the most and Susan always greets me with a welcoming smile. She knows her customers by name and goes above and beyond to take care of them appropriately. CECU, Susan is a jewel of an employee. Thank you for maintaining quality staff.
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March 2020 by Amber Sharp
Great credit union , friendly employees
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December 2019 by Christian Brock
It's like performing in a circus the amount of hoops you have to jump to get your money. They claim to help build your credit but womt even allow you pay utilities or other Bill's using your card. Trying to get useful info is easier done at the dmv or irs. They charge a fee just to enroll into the Mobil app for your free checking as they advertise. Thier phone line might as well not even exist. I do not recommend this bank.
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August 2019 by Michael Brown
They actually want to protect your money, instead of milking you for every penny you have, because that's in their favor...
