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November 2023 by Elyse Streat
Peter is amazing and made my experience picking up my belongings from storage a breeze. He even helped me get a cart and checked-in while I was there to see if I needed anything. BEST CUSTOMER SERVICE!
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November 2023 by Mike Trent
It was a very easy transfer when I needed a bigger storage unit…I would recommend anyone to the Hardin valley extra space storage..”Peter” is awesome..!
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November 2023 by R Veatch
The Hardin Valley Rd location in Knoxville TN was very impressive. The indoor storage building itself was extremely clean. The climate was nice and cool. The staff was very friendly. Plenty of carts to use to help move your things. Would highly recommend this location to anyone.
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November 2023 by Terri Abel
Chris and the staff at the Hardin Valley location of Extra Space Storage have been great to work with and have made our transition from out-of-state both smooth and worry-free. The facilities are secure and well maintained. Highly recommended!
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November 2023 by Gail Harris
We are moving from out of state and needed both climatized and drive up units. Chris was very helpful! He answered all of our questions about location, prices, contract details, etc.
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November 2023 by Nadine Benjamin
Chris, the facility manager has been such a pleasure to work with. He is always kind and gracious to help. Now that’s customer service! Thank you, Chris!
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October 2023 by RADICAL MOVERS LLC
Extra space Storage is the best they help you and everything from the parking place to open the doors for movers. Make more easy unloading the truck. Recommend to friends and family
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October 2023 by Aaron Parker
DO NOT use this facility if you need long term storage- your loyalty will not be rewarded. As a new customer, you can currently rent an indoor, climate-controlled unit for $80. For someone who has rented over 3 years and their rate started at a similar level, my monthly rent is now almost $300. The rent increases anywhere from every 6-9 months, like clockwork. While the facility is clean and well-maintained, the price is highway robbery.
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September 2023 by Stacey Boyd
The unit was clean and everything was ready for us to store our items. The staff was very friendly and professional. I would highly recommend this location.
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August 2023 by erika schoonmaker
I have had to rent out a storage unit for over a year and through this process of unexpected events I didn’t plan on storing my things for this duration. But through some ease in customer service I have been treated with compassion and kindness even in some months I couldn’t pay on time. There has not been any hassling or condemnation but understanding and cooperation. They have been pleasantly kind. Who would have thought through life’s unexpected events that kindness would be needed when you feel your life is on hold. Thank you extra space storage!!! For making space for me. Lol
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August 2023 by Leslie P Johnson
The person in the local office was fantastic. However, we had been customers for only 4 months when the monthly price jumped 66%!!!! That was corporate's bad decision. If we had not been moving into a bigger house, we would have looked for a different place to store our stuff. No thank you to future business with Extra Storage!
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August 2023 by jenniferesther brown
The first three months was $71.oo a month. Then, 3 months in, a surprise rent increase of an additional $50.00 a month to keep my unit with more increases that will occur, according to what this company reveals AFTER you discover they hike their prices. So now, it's $131.00 a month. Criminal. Also, when I came to sign that breaking of my 'contract' there was no one in the front office during business hours. I waited, thinking maybe they had to use the bathroom. But no, just no one here at all to report any problems in real time.
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August 2023 by Anna-Lee
Chris was fantastic, the facility was clean, and they were always willing to work with me when I had any questions or concerns. If I ever need a storage space again, I’m definitely coming back.
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July 2023 by Becky Arnold
Incredibly overpriced; had to buy a lock specifically for the unit that I can now no longer use (if anyone needs a coke machine lock - let me know and I’ll cut you a deal ?); was there for less than 4 months and rate increased to $275; found a new place, significantly cheaper, and was informed that it doesn’t matter it’s just 4 days into the month - guess what? No pro-rated rent refund. The increase was explained away by “promotion pricing” that was on the website when I rented. I didn’t ask for any special pricing - it was advertised. Another bonus? Never received a “free month” that is literally plastered all over the facility as an advertisement. I do not recommend. At all.
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June 2023 by Chris Miller
Josh and Chris have been EXTREMELY helpful and went way above and beyond. Facility was extremely clean and everything was above board. This is the ONLY storage place we recommend.
