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November 2023 by Barbara Hughes-Hunt
After weeks,months of promises and saved screenshots,an hour drive to the nearest location, my issues were not addressed, overpayment was not credited back to my account and additional charges that I did not authorize, were not adjusted. I was told by the manager that "we don't issue credits for inconvenience" I am totally sorry that I ever signed up for this service. You can't get anyone on the phone the ai chat assistance is of no value whatsoever. Promises made, promises not kept!
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November 2023 by Nancy Sokolowski
Amber Dixon was awesome with assisting us get our XFINITY cable box situation finally taken care of! Previously, it has been very difficult on the phone with call takers due to language barriers. It was worth the hour + drive to get our situation resolved! A BIG "Thank You" to "Amber" for all of your help!
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November 2023 by VicToria April Perry
Took my money and didn't even apply it to my bill so idk what they even did with it. Never again. Can't wait till my new wifi comes bc I'm switching
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October 2023 by Ismael Felipe
Friendly and fast service. I was in and out in less than 10 mins. Granted, I knew what I wanted and what it was going to cost me before going in.
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October 2023 by Roger Billingsley
Very nice place. Awesome staff.
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September 2023 by Pansy Frame
Great place after 1 pm to get phone fixed or pay cable bill
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September 2023 by Mike Davis
6 customers in front of me so I tried to do my business online not the greatest service
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August 2023 by Nancy Hess
Customer service stinks. You're on hold for ever after trying to get through their automated system. Had issue that "her" prompts that didn't address. Had hell of a time getting human. Plus, l called numerous times...and issue still isn't resolved. Had question regarding a "code" l needed...agent gave me wrong information!!! Find another company because this one stinks.
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August 2023 by Alexia Partin
Unprofessional service, I've had wires and cables down for almost a week in my driveway and yard and nothing has been done about it my "appointment" keeps getting rescheduled because "they don't have any service technicians in my area" well I pay for this every month and have been without for almost a week, and I am highly livid about this.
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July 2023 by Shadow Black
Worst company ever! My bill is supposed to be around $110 every month but somehow they find a way to charge me $130+ every month. They shut my service off without any warning after refusing to pay the extra $20 per month. The people who work there are all illegal immigrants who have no idea what’s going on. Avoid at all costs!
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July 2023 by Eric Caskey
This company is the worst by far. Do not use comcast if you can help it. This company is very dishonest. They can't get simple orders right. They can't transfer your service with any accuracy at all, beware it can take them weeks and numerous phone calls to get your service transferred. They lie to you by saying they will call you back in 24 hours but of course they do not hold true to anything they tell people. We tried to get service transferred multiple times and this company failed every time. We are right in the middle of their footprint as well. Use EPB or spectrum. Forget xfinity and comcast are even in business.
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July 2023 by linda owens
For the past two days a technician came out that did not understand English at all couldn't understand I just need a simple cable wire ran for my cable box we are paying for cable and can't even watch it I suggest no one to use this company at all there technician can't understand English or speak any English at all
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May 2022 by Renee Jacquemain
Much better than they were when I stopped buying cable from them about 15yrs ago. They promptly mailed my router and when we discovered none of our lines could connect they sent out a technician the very next day. He arrived promptly at 1pm for a 1p-3p scheduled appointment time and, best of all, there was No Additional Charges. Bravo Comcast, to steal a Virginia Slims slogan, "You've come a long way baby." ?
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May 2022 by Paula Dyer-Perry
Had service scheduled. Technician didn't want to do the entire install. Customer Support is an absolute joke. At this point Comcast Xfinity will not be allowed on my property ever again. If I could give a lower rating, I certainly would.
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May 2022 by Selina Daugherty
They will lie to you they don't do what they say there going to do put in someone else card number in your account and you call them and they want let you return the stuff back I would not advice anyone to get there service at all
