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April 2024 by Greg D.
Always good service, clean and nice variety. Clothes are top quality. We really like the clothing, wine and food selection
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March 2024 by Felicia Swim
Helpful personnel.
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February 2024 by Bill H.
Customer service fail. Returned a product with receipt, new and unopened within 3 month timeframe. Customer service supervisor and store manager refused to give cash refund as requested by the customer. Customer service representative attempted to give store credit. Failure to satisfy customer's request, huge disappointment.
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February 2024 by Susan C.
This location appears to be older and not well-organized. It was crowded when we visited. The staff were constantly blocking aisles and restocking. This should not be done midday on a Saturday in my opinion. Parking is limited and disappointing. The selection of products is reasonable, but nothing special. Everything is very expensive! I was shocked how much higher it was than our local Sam's Club. The location needs a makeover from the store layout to the bathrooms. The checkouts are so crowded and too close together. We always use scan and go at Sam's. The cashier assistant reprimanded us for unloading our cart. Not sure what the protocol is supposed to be. This appears to be an older, smaller store that has tried to cram more stock into the square footage and it's made it chaotic to shop there. Location is in a busy area of Knoxville.
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October 2023 by Jai R.
Standard Costco - super busy. Prices seemed equivalent to California and with many similar options. Friendly staff when they could be found.
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October 2023 by Danielle Harris
So grateful for Austin in the tire center. He went above and beyond for my family. He was able to squeeze us in a very busy schedule as we were stranded in the parking lot and needed to get back to our other children. I hope his managers see this and know what an asset he is not just to the store but his community.
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August 2023 by William C.
Stick with Sam's Club. Costco has found a new way to Jab their customers. When your child turns 18, they can't use your card, they have to buy another membership. You lost this customer Costco
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August 2023 by Sylvia B.
Delivery of gas range a farce! The thing was left in the box and dropped in my kitchen. Delivery men said the don't unbox but an installer would come assume time to do that. After about 2 hours of 'contact' with Costco, it resolved that 'no installation' of gas included not unboxing! I ordered from Costco instead of Home Depot expecting great service. Fooled my once. Will never have an opportunity to do it again!! Costco needs to be WAY more detailed in explanations of what 'no installation' means.
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July 2023 by Alan Barnhart
I ordered tires over the internet they were sent to the store the store called me the tires were in. I went to the tire center as a walking and they got me out in two and a half hours. If you are patient you can do your shopping and you are done leaving with new tires and all the money gone from your checking account.
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July 2023 by Luz Vanegas
I was traveling to Houston and they wouldn’t change my tire and they still had two hours till closing with one customers tire to change. And the lady at the front desk proceeds to curse me out. Now I’m driving 15 hours with a spare till the morning thanks to them. If my tire pops and I have an accident it’s on them.
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July 2023 by Katie M.
Moved to the area from out of state. We were frequent bj wholesale members because our local sams club closed and Costco was too far. Now we are closer to a Costco and we are missing our bjs we opted to get a membership. The employees were very nice and not pushy to upgrade which I found refreshing. She gave us all the information and let us decide. We saw they had furniture for sale this week.. so we decided to go check it out. We ended up buying a sectional for a really good price. My husband ended up lifting it, putting it on the cart and bringing it to the cashier. When he went to load said furniture into our truck we had an employee offer his help unprompted. Amazing customer service.
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May 2023 by Mike Biddle
Prices good, service beyond terrible! Rude, aggressive, pompous staff. Viewed my dashcam after tech caused a scene in the store to see what else happened, and discovered I had a serious problem with my treadwear they were discussing in the shop with my tires with only 7k miles on them. They said nothing to me about it! They left my car, in the road, in the fire lane near a crosswalk for over 15 minutes!
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May 2023 by JC SMITH
I love Costco, but not impressed with the tire center. Customer service is bad and they act like they don't have time to mess with you or maybe they just don't want to. Drive on down to Discount Tire to get the best price and service in town.
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May 2023 by Josh S
I love Costco, but not impressed with the tire center. Customer service is bad and they act like they don't have time to mess with you or maybe they just don't want to. Drive on down to Discount Tire to get the best price and service in town.
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March 2023 by Day M.
If you buy in bulk and like a good product Costco is for you! The meat and seafood is really fresh and the tire service and price is wonderful!