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November 2023 by Bridget Cannon
Last night a prescription for pink eye was called into to your pharmacy. It was too late for me to pick up so I was at the store about an hour after you opened to pick it up. I was then informed by the girl at the drive thru window that they didn’t have it in stock. She say I would have to wait til Friday. Thursday is Thanksgiving. Um. Have you ever had pink eye? I asked if another CVS would have it. She said well you are welcome to call them. I think she probably could have checked faster than I could. I wasn’t happy. I pulled up so as to not block the other cars, called Walgreens down the street and had it transferred. All my business is now going to Walgreens.
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November 2023 by john davis
I have nothing but good to say for this store. the team member who checked me out was friendly and helpful!!
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September 2023 by Jessica Sturgill
Even if you like CVS don’t use this one! They could all certainly care less about their customers. 3 40 min hold today after they called me 3 days straight and nothing. Called the front she said I’ll get them right on for you another time I just had to hang up!
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August 2023 by Secret Shopper Honest Reviews
Thank You for your exceptional help with my mom's medications.. she misplaced 2 of her bottles and they were unbelievable an gave her a 2 day emergency supply. So if u have a doctor u can never find for help don't forget about your local CVS pharmacy.. They've been affected hard with the scarce of employable people but still the same kind smiles when I needed them. Thanks guys!
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July 2023 by Kimber Honest Reviews for you
Thank You for your exceptional help with my mom's medications.. she misplaced 2 of her bottles and they were unbelievable an gave her a 2 day emergency supply. So if u have a doctor u can never find for help don't forget about your local CVS pharmacy.. They've been affected hard with the scarce of employable people but still the same kind smiles when I needed them. Thanks guys!
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May 2023 by Azad MANSOOR
I’ve scheduled to do a Covid test and received the confirmation code and when I reached there, I’ve been told that no one is there to do the test for me and they told me that I have to cancel the appointment and schedule it somewhere else
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March 2023 by Diane Hughes
CVS was once a good place. Now there are very few employees. The most irritating thing is when I go to get a prescription and I approach the desk, the employee barks out "last name?". No smile, no hello. The pharmacist needs to train the assistants some manners.
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February 2023 by Jantastic
UNFRIENDLIEST PHARMACY STAFF I have encountered in the years I've been a customer. Stared at, questioned like a suspicious person! I never complain, but this is different! I felt very uncomfortable. I don't want to go back, but I have to.
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February 2023 by Jan Tastic
UNFRIENDLIEST PHARMACY STAFF I have encountered in the years I've been a customer. Stared at, questioned like a suspicious person! I never complain, but this is different! I felt very uncomfortable. I don't want to go back, but I have to.
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February 2023 by Steven W.
I have always had a great experience at the Fountain City CVS pharmacy and with its staff. Because of my respect and appreciation for what they do, I always greet any customer service worker I encounter at any store or restaurant by asking, "How are you?" Anna at the register said nothing and looked at me with a blank stare. I asked again with the same result. I then said hello to the others working there. They greeted me. I tried again with Anna to no avail and then asked, "So you just aren't friendly then...?" She shook her head indicating that she was not. She did get my items, and for that I was grateful. I told her that I understood her job was not easy, but a smile and answering a greeting are. I told the pharmacist (Jamie) that I looked forward to doing this survey. She told me in a somewhat sarcastic tone that she looked forward to following up with me. To Jamie's credit, she has always treated me respectfully and been nice to me in the past. I was surprised by her reaction to say the least. Please understand that I am absolutely no one special, nor do I expect to be treated as though I am some elite customer. I am no better than any customer who comes through your doors, but I do think common courtesy should be afforded to each and every person you serve. I know that one person and their prescriptions make little or no difference to your corporation, but please note that some of my prescriptions are already at a Food City closer to my home only for considerably lower cost reasons. I have kept my remaining prescriptions (some at a slightly higher cost) at this CVS simply because of how much I have enjoyed the staff. If Anna is a reflection of the future of that pharmacy, I will consider moving all of my prescriptions to Food City. I taught customer service classes for more than 20 years including an emphasis on the importance of word choice, voice inflection, and body language and how those affect conversation and the outcome of interactions. As such I am always on the lookout for good stories to tell my classes. I have often used this store for such stories of excellence. I now have a story to the contrary. I'll not use the CVS name, but if asked, I won't lie. Perhaps with my background I am hypersensitive to customer service, but I feel I am speaking for the dissatisfied non-vocal persons who will not speak for themselves.
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January 2023 by Tony Landers
This location NEVER ANSWERS the phone. If you have questions about your medication, you won’t get them answered unless you drive all the way down there. They also don’t have your medication ready when they say they will. The lady in the pharmacy was just completely rude this morning because they are “short staffed”. Here’s a tip, don’t take it out on your customers.
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November 2022 by brittany myers
Pharmacy doesn’t answer the phone :(
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November 2022 by CrazyIrishman SmallEngines
Great pharmacists. But having to schedule a flu shot is kinda counterproductive when people really need to protect their health.
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October 2022 by teresa jenkins mcbay
Don't go there if your a new customer! They will make you wait all day then Tell you they are not taking new patients for your medications After being on hold over 30 minutes. They are very rude unfriendly. Don't let them waste your time!
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October 2022 by Anna Wagle
Luis went above and beyond. He helped me find items that were difficult to locate and was very patient and caring.
