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October 2023 by m w
I went to get my flu shot, and they said I needed a hepatitis booster also, so I got both they were busy, but the wait was short. I was impressed with the efficiency they got to everyone, and despite only having one person giving shots, things moved along well.
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October 2023 by Patricia Stansberry
I wentto drop off some prescriptions at the drive-through at CVS and the woman at the window was not only rude and showed how horrible her life and day was. She refused to fill prescriptions for a man who lost his leg. I need a pain medication if this is a customer service at CVS. I never wanna go back there ever again.
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May 2023 by Trisha McGinnis
Everyone was nice besides the cashier. He was so rude about everything. It’s as if he knew me and hated my guts. Just overalls really strange
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May 2023 by Kianna Strang
Kaylee I’m the Pharnacy has the worst customer service she told me about 5 times how busy they were…to busy to help me with my RX and said she could put me on hold but it would be a minute. While on hold I was able to call Walgreens and check the status and they said they sent it to THIS CVS on 4/20. Kaylee proceeds to tell me how short staffed they are and she needs to get me off the phone to call Walgreens. She only tells me this AFTER I tell her Walgreens said they already sent it over because the tune she was singing earlier was they hadn’t received it and to call back later because they were busy. I finally was able to get in touch with someone because it seems like they’re either closed or at lunch 2 out of the 3 times I call. I already miss Walgreens and this is the first prescription I had to get filled here. Ugh
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May 2023 by Suzy roberts
My wife and received messages to p/up scripts, so we just sat almost 5 minutes at the window, after pushing button twice to no avail we gave up, even though my messages said they have my back, shame on the staff
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April 2023 by Kiara Correa
Kyle was an incredible help. We pulled in with a flat and he helped us change our flat to our donut. I would come back here a million times over just because of him. A worker who truly goes above and beyond
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February 2023 by Sandy Hazenberg
1. Failed to fill pain prescription after my surgery. Did not carry it and failed to contact my doctor for a substitution.2. Shorted me at least 20 pills. Phone system was stuck and did not allow me to input to call my doctor, though I had two refills left. Staff argued with me and was rather rude about filling it before I ran out and would not listen when I repeatedly tried to tell them about their automated phone system breakage. She needs customer service training. I am switching to another pharmacy.
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October 2022 by Brittany Kenimer
If I could give zero stars, I would. The pharmacy staff are rude and unwilling to help solve issues with insurance. They will do everything in their power to avoid any extra work, and have even lost and deleted a prescription after they filled it.The front of the store is dirty and never has anyone working. You have to wait around for the employee to show back up. If cvs didn’t merge with Caremark, no one would come here.
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April 2022 by Frank Taylor
Great pharmacy with top notch customer service. The pharmacist and staff are very friendly and caring.
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March 2022 by Wendy Blackburn
Every time I call at 10am Eastern time to speak to pharmacy staff, phone disconnects. Frustrated.
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January 2022 by Justinas Joksas
I was scheduled for the covid booster vaccine last Sunday 12/26/2021. When I showed up to get my booster vaccine, I was told by the CVS pharmacist that they would not give me the vaccine because it was too early for me. I had the Jansen vaccine 5 months ago and the CDC.gov website specifically says that I am allowed to have the booster vaccine 2 months after the Jansen vaccine. I came back to the same pharmacist and told him that the CDC allows me to have a booster vaccine with proof of the CDC regulation. The pharmacist told me the system would not process my request because it had to be 6 months from my original vaccine, regardless of CDC guidelines, and that I should come back a month later. CVS did not care about my health or helping me to protect myself from covid. I will not be returning to a CVS establishment again. That being said, I went down the street to Walgreens and received my booster vaccine on the same day with no issues.
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January 2022 by Archers detecting Knoxville
Covid breeding ground in a tiny boxSo my daughter had an appt for a rapid test at the cvs on kingston pike and they were wonderful. Today my son had an appt at this cvs for a rapid test and 3 people were in the tiny booth but they refused to come out and give him the test. We told him he doesnt feel comfortable going in after so many have been in there sick and he said we don't do it that way here. And was very rude abt it. It was not cold out either the sun was shining so im not sure what the problem was. This is unacceptable no one in their right mind would want to touch the same door 100 people have touched b4 you that were sick and being tested for covid. Let alone sit in the same chair in a tiny booth 1ft from everyone else. No wonder this cirus is spreading like wildfire with these procedures in place
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January 2022 by Timothy Tears
This store isn't very great, go down cedar bluff to Kingston Pike and go to that CVS. The employees are fantastic, very helpful and friendly. They've all been employed there for many years and seem to enjoy it.
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January 2022 by Fendi Martin
waited in line for 20 mins to get a covid test that i had an appointment for and AS SOON as i pulled up to the window they closed it in my face for lunch. thanks
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September 2021 by Leslie Lyons
Terrible appWould love to purchase products but app doesn't work.
