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October 2023 by chris snyder
You remember seeing those neighborhood hardware stores on TV? The kind like you walk in everyone greet you and they walk you down the aisle to help you find the stuff and the person that's helping you actually knows all about whatever it is you're trying to do? That's this place. You can walk in with just some rough idea about putting up a fence and whoever you talk to is going to be able to help you flesh that out get the tools you need and give you some advice and probably talk about the weather and some sports as well. They have a great little shop in the front that has some cute HomeGoods and home decor. The garden center is just okay. Sometimes he's plans with what they could use a little bit more love but it's a great local spot. Highly recommend
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October 2023 by Richard Carlson
After 20+ years of coming here, today is the last. I've always come here because they treated you like the old Ma & Pa stores did. They would do things the others stores couldn't, or were not as good at. Those days are over. They would not even cut a simple key for me. Told me they will not cut keys not bought there. Well, welcome to the age of no customer services, I guess it was only a matter of time. Next time I need something it's off to Lowe's, or online. I went home and ordered a key machine. I'll make my own copies from now on. So long Ace in Halls. It was a good run while it lasted.Update: Village Hardware 2603 E Governor John Sevier Hwy, Knoxville, TN will happily cut your keys. Glad to find an old school hardware store not too far away.
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October 2023 by Barry Sharp
I have bought numerous commercial grade Stihl products from Elder’s Hardware both in Halls and Dixie Lee Junction. My latest purchase was a Stihl HT 135 telescoping pole saw. I bought the product brand new from the Hall’s location. I had the saw just shy of 3 weeks before I was able to use it. During the first use it operated properly for approximately 5 minutes and then the chain stopped spinning. I let it cool down and tried it again and it worked again for 5 minutes or less and the chain stopped spinning again. I did this approximately three times with the same result. When the saw was off the chain spun freely. I took the new machine back to Ace on Saturday morning to see what might be the problem. I had used premixed fuel and Stihl bar chain oil purchased at Ace. Fast forward to Thursday and I had received no call from Ace so I called the store and spoke to a gentleman who said someone would call me back shortly. Two days later I had yet to hear from anyone at Ace so I called back and spoke with a manager. After a week in the shop the new pole saw with maybe 15 minutes of use has not been diagnosed or repaired. All I ask of management is to repair the machine promptly, refund my money or give me a new saw. This piece of equipment cost over $800 including tax. Thus far none of the three has happened. I love Elder’s Ace Hardware but this experience has been a disappointment.
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September 2023 by Geoffry McGary
The nicest ACE hardware I've been to. ACE brand padlocks are great and, unlike the other ACE I went to, they had plenty of stock. It's pretty big, but there were people at the front who greeted me and immediately helped me find what I needed. A+
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August 2023 by Ryan Duncan
Very helpful, even though they didn't have what I came in for, they had several things I didn't come in for ?
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August 2023 by Howard Wilmouth
Ben helped me and was extremely helpful and glad to help me. I really like that and doing business locally rather than big box companies.and getting rang up was a pleasure the girl who took my information was happy to help me. Thanks Elders Ace Hardware
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August 2023 by CrazyIrishman SmallEngines
Great store, clean and well stocked,super nice staff!! Only issue is they're pretty darn proud of their stuff. A pretty pricy place.
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July 2023 by Tyler Hollingsworth
Great selection. Friendly staff. Ace really is the place!
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July 2023 by Brian Wilkey
I have shopped at this store for 20 years now . Great store with helpful staff . Went to several places trying to find the correct chain for my new Stihl farm boss. Had someone at another store sell me 40$ chain for the old model . Great . Had a very nice young women with Long redish hair help me . She knew more about chainsaw chains than I do . A little embarrassing at my age but oh well. She went to the back and found the chain I needed . Thanks again. Very nice clean store I have shopped at many times.
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July 2023 by Darci Simmers
Finding good help is rare in this day and age... but somehow, Ace Hardware has! The employees here are very helpful... they are proactive in asking if you need anything! You don't have to hunt someone down, they make themselves available! Great pocket knife selection and home decor section... making it a great place to buy gifts!
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July 2023 by Nathan Muenzner
I haven't been inside an Ace Hardware store in years. I was really surprised how nice this store looked and how much they had to offer besides just tools, a lot of knives, Carhartt shirts, Groove Life wallets, belts, and rings to list a few. The employees were very friendly and helpful. I would definitely return to this location.
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July 2023 by M Wessel
I just came in for a few things that I know our Ace Hardware always carry. So happy to have one in town. Always clean and organized. Staff is so friendly.
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June 2023 by Jack
My rating was going to be 1 to 2 stars, but the store manager Mr Rutter called me this morning. The problem well that's not important it's the handling of the problem that was important it seems nowadays companies want to find an excuse or pass the buck off to someone else when there's a problem, Mr Rutter didn't try to do that he said this was our fault we dropped the ball and I apologize for it, he didn't try to pass it off to somebody else he immediately owned it that they had made a mistake and done everything he could to make sure both parties were happy with the outcome. This is the type of character that you don't see in many people, much less businesses nowadays. I hope Ace hardware is aware of the type of character Mr Rutter manages their store with he is truly setting an example for the employees that work for him. I look forward to doing business with you in the years to come.
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June 2023 by Michael Gunnels
Nice selection of K&S precision metal. Helpful employees
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June 2023 by Geoffrey Greene
I never cease to be amazed at their selection of hardware...they continue to have what I need.
