September 2020 by Jen J
We have used Enterprise many times after my last experience I said I wasn’t going back the attitude of employees and the Lack of “cleaning” the cars just was awful! However I was placed with you all for a rental with car repairs and from start to finish everyone I was in contact with were so nice and kept me in the loop. I also liked being able to leave the rental at the repair shop when picking up my vehicle. Clinton Hwy may be looking up.
September 2020 by Jack Bradshaw
Although I can say that Enterprise is a great place to rent a car this experience left me with with a problem. I requested a Ford Fusion about 10 days in advance. My pickup was scheduled for 11. I arrived there 15 minutes early. They did not even have any car available. I had to wait until around noon for one to be returned and it was not what I wanted but I had no choice to take it.
September 2020 by Carl Mcconnell
The reservation, pickup and drop off process here was great. But vehicle was not completely cleaned, there was potato chips in the seats and dog hair in the carpet. Next be careful, when using this location they process 2 of my credit cards charging me double for the rental. Also rented me a vehicle with expired plates. I will go to Hertz next time.
September 2020 by Linda Highbaugh
Why isn't there an option for no stars? Been renting from this company for almost 40 yrs. but the Clinton Hwy location in Knoxville TN totally dropped the ball on this one. I requested a specific type of vehicle, had an upgrade due and told them I didn't want it, I wanted exactly what I ordered and relayed that verbally to the girl who called to confirm the day before. Upon arrival I was informed the vehicle I ordered, and confirmed, had a cracked windshield. I also had her explain their sanitation policy. It was not followed. To top it off, the car had 1/4 tank of gas (they weren't going to the gas station because of Covid). I was lied to from top to bottom. They wanted a rental at any cost. This has cost them my business forever. Disgusted.
September 2020 by Jerry Hylton
I normally work with the Clinton, TN store which is 100% rock stars. Always great service! I have had to work with the Clinton Hwy , Knoxville Tn store on my last two rentals. Knoxville store could learn a lot from Clinton, TN store. I cant wait for them to open back up. Thank you
August 2020 by David A Mebane
Great service, Arrived I was greeted with a hello preceded to the transaction and I was on my way
August 2020 by Vannissa Walton
Great customer service every time I rent from them!
August 2020 by Michael D. Eldridge
Great service, and ur in and out driving off in a great car
July 2020 by Amanda Sturgill
Went on a week long road trip, with me only. Shower up and was able to get a 2020 convertible Mustang V8... oh my!! Cross the country trip in this? So I was in a hail storm and the windshield got a crack.. when I returned the car, all I was asked was if I had purchased the insurance.. I had, and it was that simple. Okay then, have a great day. Now my ok only problem is that my son wants us to get a new mustang.
July 2020 by Kendra McFarland
The experience was great!!! Was shocked too get a truck tho, but it was funny too hace and drive for a day. Thanks, EnterpiseKendra McFarland
July 2020 by Athena Collins
I had to edit my review. My neighborhood store always goes above and beyond to make me happy. They are courteous, and very respectful.I would recommend them over and over again.Ask for Jake, he will everything he can to make your rental experience a great one.
June 2020 by Beth L
Jake, the branch manager (I think) at the Clinton Highway tn location deserves a raise and a couple of weeks off! I went to switch my vehicle out and he ran circles around everyone else there making sure all of his customers were taken care of! He was so nice from when I called that morning to when I left!
June 2020 by Stacey Mills
I frequently rent from Enterprise and I can say the team at this location is top notch! The process is always easy, Jake and his team are always friendly, and they have excellent customer service skills. Could not be happier with this location and team!
June 2020 by James Stupp
I was supposed to be picked up. When that did not happened and I called, it was apparent that I was not even scheduled. They were good about things and it was obvious that they were slammed and overworked. I caulk it up to a once and a while problem.
June 2020 by Letishia Baumann
awesome service great vehicles.
June 2020 by Donna P
First time renting a car by myself. Friendly employees. The process was super easy! They gave me a brand new car eek. Only issue I had was Covid related and the closures of an office I made a reservation at. I will be back!
June 2020 by Josie Darden
The employees were nice, the service was good. The only thing I didn't like is not being able to drop the vehicle off after hours.
June 2020 by The _ Tennesseean
Great dealing with Jake. He went up and beyond on his service!
March 2020 by Dave Skorny
Everything was good except the final billing is very confusing.
March 2020 by jeremy barnes
Worst experience ever dealing with Enterprise car rental. Have rented from them a few times a year and have never had such a bad experience. Customer service was awful.
February 2020 by Ron Scarbro
The staff was great as was the car, however you could tell that the vehicle had just been returned because it lacked being cleaned.
January 2020 by Darnell Williams
Everything was awsome I was pick up an was out in mins.
January 2020 by Cindy Godwin
Love my store. If the has ever been a problem(and there have been a few) they were always resolved..
November 2019 by Brenda Corum
I had no problems them. Great service.
November 2019 by Barbara Harris Haworth
I’ve rented cars from them for years and been very satisfied ! The only thing is I rented a car a couple weeks ago and wasn’t told up front that the deposit had went from $150 to $200 and that they charge $10 per day for adding an extra driver unless it’s a spouse !! Other than that I’ve never had a problem!! I’ll be renting again in a few weeks !!
November 2019 by Rick Arnold
Excellent service. Professional and friendly. Picked up promptly when dropping my vehicle at a body shop. Clinton Highway staff is the best.
November 2019 by Michael P.
I had a wonderful experience with this company when I rented a car from them for a week. They were quick, efficient and fair... Then on Saturday my 76 year old father went in and they totally took advantage of him. They charged him $90 for an overnight rental. They had him totally confused and flustered and practically made him take a mini van, because they only had that and a pickup truck. He had been dropped off and they knew that, so they completely took advantage of the situation. Do not do business with these people.they completely take advantage of elderly people and make them feel helpless in situations that they cannot control. I will be contacting the top brass at the Enterprise corporate office first thing in the morning. You may have got one over on a 76 year old man, but I promise you will not get one over on his son. So for anyone even thinking about renting a car from this place, just keep in mind on how they treat the elderly
November 2019 by Pyro Love
Very courteous and genuine. One of the better customer experiences I've had
November 2019 by Karla B
This review shouldn't represent Enterprise just this branch.
September 2019 by Dahlcey Payne
Enterprise ALWAYS treats my family like I am part of theirs. The staff is friendly, courteous, and helpful. Their vehicles are always maintained and the one time I had an issue ( flat tire in Florida) we were able to get it taken care of easily. We changed the tire to the provided spare and then headed to the nearest Firestone. They replaced both tear tires and we were back in business. We chose to take that route instead of wait for roadside assistance. Someone suggested I use a different rental car company, it made me angry. I will ALWAYS chose Enterprise!