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November 2023 by Tae Rivera
Really disappointed in my experience. I called and booked and appointment for updated glasses & contacts rx (and explained exactly what I needed because I’m looking to order colorblind glasses)Fast forward to the day of my appointment, I drove up to Knoxville and waited for my appointment, just to be told that they would not give me my pupillary distance because I was not buying my glasses there. I even offered to pay a fee to get the pupillary distance. I would happily have purchased my glasses from them if they offered any sort of color blind options, but they do not have ANY. I was simply told that they would not give me my pupillary distance if I was not buying glasses there. And that was the end of the appointment. So I wasted my time, my only day off this week, and my gas for nothing.That’s pretty petty for a eye doctor, as it is some thing that you can technically measure for yourself at home or get done at any eyeglass center. I just wanted to be certain that the measurement was correct per a professional so that I’m not wasting $400 on ill fitting glasses.Wish I could give zero stars for a lack of professionalism.
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October 2023 by Marian Edgins
Would give a zero but not an option. You go in pay for everything up front wait weeks no call try to call them get out on hold transfered a dozen times to finally be told optical is out to lunch. Guess they either have only one person that works optical or everyone takes lunch at the same time. Obviously they have gotten the poor customer service (everyone else has these days) under control if nothing else is.
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September 2023 by Cynthia Lawson
Dr. Stone and her staff are wonderful.
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August 2023 by Naydean Blanding
After three visits, I find I cannot wear my glasses even five minutes without extreme vision pain.
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August 2023 by Mandy S
The hours for the Optical are not correct. It did say on google they were open on Saturdays until 12..then they changed it. I also stood outside the Optical until 8:40 today before she showed up. There were several people out in the parking lot upset as well bc the hours on the door are from 8 to 5 Monday through Friday. Seems unprofessional.
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June 2023 by Marcy Madewell
I took my mother-in-law to this office today to see Dr. Johnstown and his team and when we were called back to go to our room we went back there and the girl that took us back was good and the other one that came in after her was good as well. After we set there for about 20 mins or so another girl came in and took us to the testing room and when we went back there she was having a little trouble getting the pictures that she needed but my mother-in-law cant keep her head straight that’s just how she sits she’s been like that for a long time now. Dr. Johnstown and his scheduler was very nice and very helpful. I noticed a few of the other girls were standing around gossiping about people and maybe co-workers too but they seemed to have a little bit of an attitude when you spoke to them or when they were trying to do their job. When your in a job that deals with the public your going to experience situations like this and you need to handle it better than what they did so to me I wasn’t very happy with some of the workers there. Need to fix or get rid of a few so you don’t have more complaints at that office……just sayin
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May 2023 by Nicholas Pittenger
I had a chalazion in my eyelid (nasty, terrible thing) and I asked Dr. Johnston if we could get it removed (drained, technically), which he said we could do. He removed it quickly and with almost no pain whatsoever, and although it's still healing, my eye looks and feels so much better! So yeah, I just wanted to give a shout out to Dr. Johnston for being super helpful and professional. I would absolutely recommend him if you have a chalazion or a stye; he knows what he's doing!
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March 2023 by Karen Patricia
My emergency appointment and visit went very well. So glad the appointment staff worked hard to find me a same day appointment. I had no idea my eye condition was serious. The booking staff must have known from my description.Thanks for the staff and Dr. Johnston's diligence in setting up surgery immediately following my appointment.Highly recommend. Supportive. Prompt and courteous.
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March 2023 by Caitlin Walters
The doctor was great. However I was never called when my contacts came in. I work night shift hours so I’m asleep during the day but every time I went to pick up my contacts 15 minutes before close they were always locked up already. If you’re open until 5 please stay open until 5. If you close earlier than that please update your hours online to reflect when you actually are open.
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January 2023 by andrew williford
The doctors are very nice and helpful, it’s pretty expensive, but I reckon you get what you pay for. Only reason I’m not giving 5 stars is that they will not email you your prescription paperwork if you ask for it! They’ll fax it or mail it to your house… I know it’s of little consequence to most people but it’s 2022… who owns a fax machine
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January 2023 by Kelley Segars
Best experience I've ever had with an eye exam! And they don't pressure you at all to buy glasses there - just printed my prescriptions for me. Great service.
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January 2023 by Seth Bartrum
Great staff from the receptionist to the technician Stephanie that did my work up, she was very friendly and professional. Dr.Stone was very thorough and knowledgeable. The whole experience and staff was great!......
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January 2023 by Jean Anderson
I have narrowing of the eye.A cataract behind the eye and I was shocked when my dr told me this and scared.After reading about the narrowing of the eye and cataract behind the eye I felt a lot better.My DR. Is wanting me to have surgery after reading about these things I wasn’t so afraid anymore because I now know I’ll be ok and better off I’ll be able to see 20/20 which I never have so I’m glad my DR. Caught this quickly so I’ll have a life of better quality.Thank you again
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January 2023 by April Foust
This is one of the best offices I’ve ever been to Cutting my eye was very very painful but they were immediately helpful as soon as I walked in they were happy to help me I love this place best place ever
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January 2023 by Vernon Davis
I received the best exam ever from Joy Stone. My prescription was excellent. She did serious leg work that gave me everything I needed and more. The staff was friendly and helpful. The accommodations in the waiting area is clean and inviting. I highly recommend this place for your next Eyecare visit.
