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January 2024 by Kim Frasch
The worst service ever. I was to receive a heavy package on Saturday that I need for my business. They gave me a Saturday delivery and held us hostage waiting since a signature was required. I had a third conversation with a rep who said it would be delivered on Monday between 10 AM and 2 PM. I told him there would be no one to SIGN for it until AFTER 5. He said he would set it up for a 5 PM delivery. They left it at NOON without getting a signature. THIS IS A SHIPPING COMPANY??? It gets worse.The item it replaced was waiting, boxed up with the FedEx label on it and I told them they needed to come back for the a) Signature and b) the return. THEY said "We cannot come until tomorrow." next time it will be UPS. NEVER AGAIN FEDEX!
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January 2024 by Kasey Brandenburgh
My FedEx driver to my neighborhood stole my package and it was a damn queen bed frame I NEED due to my grandma moving in with me who has CANCER! Now they are saying they can’t locate it! Marked it as delivered and took a picture inside some house with a bunch of other packages that he probably stole!!! Dirt bag!
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January 2024 by Seth Fugate
I’m trying to get an prior year w2 from y’all but can’t get ahold of anyone via phone.any advise?
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November 2023 by Claud rife
Very easy in, easy out. Great service. Highly recommend this business for your shipping needs.
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September 2023 by M E
They don’t even deserve a single star. These fools have delivered multiple packages to multiple wrong houses. Some were brought back by an honest person but some weren’t. Which of course I don’t expect random people to deliver stuff to my house seeing as it’s what FedEx was supposed to do. Then to send a picture of my package on a random porch as proof that it was delivered?!? Like that resolves anything. It was delivered but to the wrong place on a totally different road! Maybe learn to read addresses and double check before you leave people’s stuff in random areas. I would NEVER choose to use you all to deliver anything for me since I find it nice to actually receive the stuff I’ve paid for.
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September 2023 by Scott E.
Fedex is bulk dropping packages to Isabella Towers and NOT following the law and delivering said packages to recipients address. People are NOT getting their merchandise/packages due to this lack of service. It did not use to be this way. Must be new management and/or new driver. But complaints are in fact being filed with the senders of said stray packages. It's so simple to follow proper procedure,..it's instances such as this that make it bad for everyone and Fedex is currently running bad.
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September 2023 by Tangilizer
They are only place to ship DG in the area, but they don't know how to ship it and when they mess up your DG stickers they don't even sell the stickers you need to ship anything. Staff was either mistaken or flat out lied to us. Just an awful experience every time I've been in here.
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August 2023 by G G
Lodging a complaint about this location. A package was overnighted to me and never once was a delivery attempt made. I have a doorbell camera, I have family members and neighbors who knew to look out for and sign for a package, and not once did a driver come by. No 'attempted delivery' notes were left on the door at any time. I get a tracking update saying final delivery attempt and the package must be picked up from this location. I come and I'm told that the tracking info is incorrect and they confirmed no delivery was attempted and assured me it would be delivered that day as it was on the truck. No delivery was made. I get a notification that the package was returned to the shipper. The phone number just goes to the 1-800 contact center and not to this office specifically, and for 'privacy reasons' the agents on that line are not allowed to give out specific location numbers. Can't reach any managers or supervisors to help me. This is awful.
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July 2023 by K. J.
I ordered a shipment of blood pressure monitors because I do missionary work in the community. They have no idea where they left my shipment. They have no picture proof of delivery. It seems as if the driver is signing for my packages and taking them with him. SHAME ON YOU! This is a recurring issue. Too many packages go missing in this community and FEDEX NEVER helps us. This is why AI is going to take all of your jobs. I'm guessing this delivery driver has a pretty sweet Amazon or Shopify page. There is no possible way that all of these packages come up missing every week. But this time you stole from sick people how sad. SHAME ON YOU.
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June 2023 by Repairer of the Breach
I ordered a shipment of blood pressure monitors because I do missionary work in the community. They have no idea where they left my shipment. They have no picture proof of delivery. It seems as if the driver is signing for my packages and taking them with him. SHAME ON YOU! This is a recurring issue. Too many packages go missing in this community and FEDEX NEVER helps us. This is why AI is going to take all of your jobs. I'm guessing this delivery driver has a pretty sweet Amazon or Shopify page. There is no possible way that all of these packages come up missing every week. But this time you stole from sick people how sad. SHAME ON YOU.
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June 2023 by Joshua Norton
A weeks worth of delays and the best answers I can get is that it was placed onto the wrong truck and so far no answer as to when it will be delivered. Zero help in solving the problem.
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April 2023 by Pamela O.
They dropped my package at the wrong address never cared or found it. FedEx no go for shipping. Went to Knoxville and they were not responsible and did care it got to the right address. Everyone dropped the ball..
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April 2023 by Grynnon Barrett
Fast service. Friendly workers. Not usually too busy unless it's around lunch time or evening rush hours.
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March 2023 by Adam Watson
I hate to see anything I have shipped to me sent FedEx I've been tracking my package for three days. The last two days it's been riding around on the delivery truck . I call about it and now I'm told it's been sent back for inspection and will not be delivered til tomorrow. I was told next day delivery from home Depot but now we are going on day 4
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March 2023 by Nate Criswell
“Attempted” 3 deliveries. I work from home..in my apartment during all three “attempts”. They left my package at the delivery center. I was told I had two business days to pick it up. They shipped it back to sender on the 2nd business day. Thanks. Also left a package in my parcel pending area, took a picture of it…then didn’t send a code to pick it up. FedEx is a joke.
