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October 2023 by Brenda D.
Beautiful displays. I'm sorry if anyone did not have a good experience. It was not like that at all for me. I was greeted and asked if I needed any help and a saleswoman gave me a print out of the item I was interested in because of uncertain dimensions. very beautiful products and very helpful experience. I have sent other people to that location.
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September 2023 by charles mcbay
We went to this showroom two times and were ignored by the staff both times. The third time we went and got a salesperson to write up our order. Then came the delivery. That was not a pleasant experience. We scheduled the delivery for the following week and the time it was supposed to be at our house they called to reschedule it to the next day. After numerous phone calls and complaining, we got the refrigerator about 6 hours later. Then the delivery guys would not take it into the house. They rolled it into the garage instead. My house has no stairs, so rolling it in the house would have required no more effort than what was done. We were told if we did not purchase an installation package they couldn’t bring it in the house, and then we’re promptly offered to purchase the installation package. Ferguson’s has products you can’t get everywhere else, but their sales staff and delivery teams are sorely lacking in customer service
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September 2023 by Amelia B.
While the showroom is full of beautiful items, do not go in if you need any help or plan on actually buying something. In fact, I would recommend you just not go in at all. When we walked in the man at the front desk desk glanced up for a split second and said hello without a smile and then looked back down. We waited for a minute or two until it was awkward that no one was inquiring about how they might help us and then asked if we could just look around on our own. He said "yes" but offered no help. We walked around and saw two other people sitting at their desks, both on their cell phones, and neither of them acknowledged us either. It was almost comical how unfriendly and unresponsive the salespeople were. Anything you find in the showroom you can purchase elsewhere (probably for much less money also), so save your time.
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August 2023 by Elizabeth Abee
I went to Ferguson Bath, Kitchen, and Lighting today and was ignored by all staff presently working. There were five sales reps at their desks typing on their computers and not one offered to help me. When I went to the front desk, he said someone would be with me shortly, yet that person never came. What shocked me was the fact that despite me telling him that I was ready to spend $2,000-$4,000 in lighting, he just apologized and went back to his computer. I was dumbfounded and left. Their weekly work was more important than a sale, and their customer service was worth less than a star rating.
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August 2023 by Eric Stevens
Awesome job by Ellen helping me match a bisque seat for an older 1998 Kohler toilet K4607/SPK3KDC. Perfect color and size match. She felt almond was too dark and bisque was the color I needed. Great eye for detail for Ellen!
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July 2023 by Nykky Harper
Terrible customer service. We’ve bought all our faucets from build.com, because their customer service in the showroom has been awful. I’ve awaited a call back for over two weeks to purchase one item that I cannot find online, and even after leaving their showroom manager a message I’m still waiting. We will definitely find other options for high end faucets for our other two bathrooms we have left to renovate. We love the products but their customer service needs a lot of work.
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July 2023 by Tom S.
Communication was non-existent. My hood (on low) registered 80db's which rendered conversation impossible. Wouldn't send anyone to view/listen. No repair offered. Had to pay to replace after 6 months of use (and runaround.)
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April 2023 by Robert P.
Bought a ceiling fan for our outside pavilion. We were explicit about its outdoor location. After first rain, did not work. Called the manufacturer and they said it was never meant for an outdoor location. It's damp proof, not water proof.So I went back to Ferguson's Knoxville to talk about this fan and getting a proper fan. They said I could ONLY work with the manager, not even look at the proper model. She is never available and I have left messages for two weeks now. No response.
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November 2022 by Meg Glass
Really beautiful fixtures and hardware. Super professional and helpful people. It carries fantastic brands and has first class customer service.
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October 2022 by Angela Ferguson
Very helpful, knowledgeable, and many different options to chose from. Wide variety of prices. Very nice showroom. Large display of lights, single vanities, toilets, bath tubs, kitchens, mirrors, faucets, and hardware. Complimentary cookies and spring water. Worked very well for the kiddos while we handled business.
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October 2022 by Mimi Daly
Spent 1 1/2 hours with Sharon picking out plumbing fixtures, lighting and vanities for two bathrooms I’m remodeling. Not a word from her since…. Took my business elsewhere. Very disappointing as I had a great experience with them 5 years ago.
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September 2022 by ann lawson
The people were very nice and helpful. They are more towards the decorator side. The showroom was beautiful.
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July 2022 by Jignesh Patel
Very bad experience, paid For my appliances several months ago, by the time of the delivery they said it is damaged, they promised to replace but they did not, not even get credit for it, received the damage piece Also paid for the installation, Did not install and didn’t get the credit back for the installation,I have paid to them and they have sent the invoice to my builder tried to collect the money again it’s crazy, Please be careful with your payment & invoices when you’re dealing with Ferguson
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March 2022 by Carol Smith
Beautiful busy showroom. Lots of customers that seemed interested in buying whole rooms. However the ordinary person just looking for a replacement sink is given short shrift. The nice young lady assigned to me didn't know as much about sinks as I did. She made amateurish mistakes and gave me a suggestion that would never work. Ferguson's is not for the ordinary buyer. They do however have gorgeous displays.
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March 2022 by Katrina Brisbane
Recommended by Standard Kitchen and Bath for an upcoming main suite remodel. Walked into showroom and “meandered” for at least 45 minutes and not one single salesperson or receptionist greeted or acknowledged my husband and myself. We then walked past not one but three receptionists/ greeters and still no one even inquired if we were shopping for anything. It then became apparent that maybe the only minority couple in the entire showroom didn’t need to be serviced. I would not enter their premises if they offered to do the entire job on their tab. There are several other entities in Knox County to do better business with and at least be acknowledged by.
