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January 2024 by Dan Rainey
Been going here for years now they always do a great job and take care of me. Thanks
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January 2024 by Melinda Holley
Service to the car was sooner and faster than anticipated. Unfortunately, the work could not be completed but that wasn't the fault of the FBS people. Service rep was helpful and very friendly.
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December 2023 by Don R
Needed a tire changed while returning home from vacation. Matt took great care of us. We were in and out in 30 min. Great service! I would highly recommend this location.
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December 2023 by Sedmaine Fields
Thank you to this firestone for going above and beyond for me I couldn't be more grateful for the services they have done on my car. They understood all my concerns in regards to my car, they also honor their warranty policies not many auto shops do. I greatly appreciate the service manager matt for taking the time and effort to care for my car words can't describe how grateful I am for that. This firestone has a great team I will be sure to refer family,friends,and colleagues.
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November 2023 by Heather Mclain
This particular Firestone is the Best. I live closer to two other locations and will drive to this one instead. The staff and the manager James are always so helpful and trustworthy. Thank you all for taking care of me and my vehicles over the years.
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November 2023 by Scott Allen
The Manager James harassed and badgered me into quitting the position . A complaint filed to Corporate office about his bullying behavior was never addressed. Never go to this store
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October 2023 by Chuck Dodson
These guys are always on top of their game, best location in Knoxville
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September 2023 by Maylee Brown
They were very helpful on short notice!
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August 2023 by Gary H
Would give this place a negative number if I could. We stopped by here on a Sunday while on a long road trip. Had a tire issue that needed immediate attention and wanted to know if they could help us out. They were busy at the time and they told us to set an appointment for Monday. Not sure what part of "we are 15 hours from home" didn't make sense to the guy at the counter. My biggest problem is not with the inability to assist but the dismissive, rude and arrogance of the guy at the desk. I was so mad I didn't even get his name. I understand being really busy but you work in a customer facing role, you can at least answer some simple questions. Maybe better people that work at this location but right now my opinion is this place sucks!!!!On a flip side, its not Firestone as a whole. I stopped at the one in Farragut and they were extremely friendly and helpful!!
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August 2023 by John Kennedy (Kaz)
Very mediocre service. The general manager was not very nice or helpful with questions. Prices are too high and seems like mostly just mark up for simple parts.
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August 2023 by G H.
Would give this place a negative number if I could. We stopped by here on a Sunday while on a long road trip. Had a tire issue that needed immediate attention and wanted to know if they could help us out. They were busy at the time and they told us to set an appointment for Monday. Not sure what part of "we are 15 hours from home" didn't make sense to the guy at the counter. My biggest problem is not with the inability to assist but the dismissive, rude and arrogance of the guy at the desk. I was so mad I didn't even get his name. I understand being really busy but you work in a customer facing role, you can at least answer some simple questions. Maybe better people that work at this location but right now my opinion is this place sucks!!!!On a flip side, its not Firestone as a whole. I stopped at the one in Farragut and they were extremely friendly and helpful!!
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May 2023 by Shawn A.
The process to get my car inspected was fast and easy. The technician was great in explaining what was wrong with the car and what was needed. The only reason I'm giving 3 stars is because of the customer service rep (James) I dealt with, he seemed to have a lingering bad and weird attitude....learn customer service my dude, it's not that hard.
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May 2023 by Ecdubs612
I just had an engine coil replaced here last month. Staff was friendly and everything was fine. I come back a month later knowing a second engine coil has gone bad because it was all the same symptoms as last time. They wouldn't look at my car unless I did an engine diagnostic, which was $117 with tax. I continued to say I knew what the issue was and they said it could be something else so they need to run the diagnostic. They run the diagnostic and what do you know. An engine coil has gone bad and needs to be replaced. Such a waste of money. I'm getting the coil replaced elsewhere because I don't want to support a place that is just out for your money.Service: Auto engine diagnostic
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April 2023 by H Man
Wife was in town and noticed a nail/bolt in her new tires and I looked this firestone up for her as it was closeness to get the tire protection work done.Friendly staff per her account in person and mine over the phone. I did have to call to figure out as issue they had with a technician unfamiliar with tire repair but they did in time get the repair made and them back on the road...
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January 2023 by Anthony (LockeSmyth)
The work itself was fine, but they were notified I wouldn't be able to return for my vehicle for several days due to Christmas and the blizzard/road conditions after. I was assured that was not a problem.They left my truck cab doors unlocked, (both of them,) for 6 days/nights, over Christmas and someone(s) ransacked my cab for all my cold weather gear, hand tools and other stuff. Went through my glove box, all my paperwork, medication etc. Left their fast food trash on my seat. I left both doors locked, triple checked before giving them the keys to leave with them.This was a break-down over a cross-country trip, so now I am headed up to northern Minnesota to work 3rd shift in the dead of winter without my heated coats, coveralls, lined pants, etc.100% preventable, but their carelessness now easily doubled the $1000+ repair bill at the worst time of the year to afford replacements. Will never take another fleet vehicle to a Firestone!