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February 2024 by Kyla Wheeler
Worst place for customer service. NEVER GO HERE! called yesterday (friday) and talked to a guy about a tire that I needed of a specific brand. He didn't have that in house but had it in the warehouse and said he could get it there the next day. Said he would call in the morning about it. Then proceeded to schedule me an appointment to get the tire on for the next morning. When I got there the tire was not there like talked about it would be the night before. These kids that work there need to do their jobs instead of wasting people's time. Now I am stuck trying to find another place that carries those specific brand tires. Disgusting. DO BETTER!
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February 2024 by Julie Williams
They were able to take my car with no appointment, and I am satisfied with the work. The employees at the front desk were nice and helpful. The only reason it is not a 10 is because the bathroom was quite dirty, and I had to be there a long time so I didn't have a choice but to use it.
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January 2024 by Monstah
Good customer service and quality repairs
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January 2024 by Evan Cooper
This Firestone was extremely helpful in replacing a flat on our road trip! They went above and beyond with their great service, made for a smooth experience.
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January 2024 by Shonda Moore
Cody an the crew here are amazing and always take good care of my vehicle when I go here .
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January 2024 by Cody Cannon
This is my go-to location. Mike and his team take care of everything and most importantly, I trust them. This is by far the best Firestone in the area!
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December 2023 by Frederick Gault
We had a terrible day. To make a long story short, we had a flat tire on our way out of town and spent multiple hours waiting to see if we could get it fixed. The first place we stopped at were able to get the spare on but were out of the size tire we needed. I called Firestone to see if they had it in stock. They did. He said bring it by and they could get it on. We did and everything went smooth and fast. We were in and out in about 45 minutes and they were really busy. We were very thankful and the employees were helpful and friendly. We were from out of town and I would highly recommend this business!
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November 2023 by Kathleen Ayers
Fixed my car, but not until replacing a lot of things that were not needed. Their test drive was worthless and the mechanic left as fast as he could. We spent another 2 more hours and $300 more to fix what he didn't.
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November 2023 by Michael Mercado
Got in and out for wheel alignment fast even though they were busy.
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November 2023 by Charles Sanft
Got a flat repaired here. Quick, courteous, no baloney, and a good price.
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September 2023 by Janet Rae O'Connor Thomas
CAUTION IS NEEDED WHEN GOING TO THIS LOCATION ‼️My husband has a small box truck less than 9 feet tall. Two months ago this place changed the oil on this exact vehicle. The sticker on the window shows the address and date completed. Today he went in to get another oil change and the "in charge" employee said this location DOES NOT WORK ON BOX TRUCKS. The label on the truck's front window shows they did previously. My husband was not happy since we knew that was a lie. So 2 months ago was the last time this location changed oil on small box trucks less than 9 feet tall?? It seemed this "in charge" employee just didn't want to be bothered this weekend to do his job. So sad. Beware. ??☠️?
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September 2023 by Jeff Sherrod
this place secluded an oil change and kept my car over 2 hours and never touched it, that's the second time this shop done this to me
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July 2023 by Mary Blake
The guy I spoke to about our Mercedes truck was RUDE & he lied. He told me he couldn't fix it & sent me to the dealership because of some special tool.For a break caliper???
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July 2023 by Carmen Jones
Did repair and worked with my schedule. I appreciate the customer service.
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May 2023 by Lukman Okunade
I was at 4 different shop in Knoxville after calling on Friday and none of them could change my car oil. Very horrible experience
