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March 2024 by Alyssa W.
Scheduled an oil change and tire rotation online for a specified date and time. Got a call that I could only do a morning drop off and evening pick up. Upon pickup, 4qt oil change good for 3-4K miles and a complimentary tire rotation, totaled $86. Never again will I get an oil change here. My goodness that price is outrageous.
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February 2024 by Shane Brooks
Me and my mom has been going to this store for almost 30 years. We have always been treated and they worked with use on all the work we've had done in the past. We got my cousin to take his car to have a engine dropped in. He has no money to put down on it and they knew that at the beginning of apply for there credit card they told him, he was approved. On pick up of his car they decide to lower his card limit and now wants 3/4 of the bill up front. So now they will not release his car to him. He can make it to see his kid make it to court and to work. This has hurt the view of this business. They are probably going to lose use as customers infuture projects and jobs.
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February 2024 by Jay Singleton
I trust the Firestone crew to take care of my van because they are truly experienced.
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January 2024 by Lillian Murphy
Honorable Mention: Logan & WayneLocation: 5523 Clinton Hwy, Knoxville, TN 37912I had a minor inconvenience that led to a life time of using and recommending Firestone.I did not have an appointment, but Wayne was able to get me into the already busy schedule. You can tell that he is passionate about his job as well as his customers.Logan, even though I believe he should have got off at the same time I arrived, without hesitation offered to look at my car before he left. Not only was he efficient but he was very knowledgeable about his job.The positive attitude and willingness to assist that these two showed should be recognized. I hope your company knows what you have with these two and I hope that they get the recognition that they deserve (bonus, raise, extra vacation, etc ;))!Thank you to Logan and Wayne who were not only helpful but genuinely made my day better.
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January 2024 by Flip
Absolutely rude and terrible phone edict I mean come on man trying to reschedule
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January 2024 by Fat Bastard
Decent place for tires. Nice guys.
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January 2024 by Brian Carroll
Went well but expensive
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January 2024 by Glen
I’ll never go back to Firestone again !!! I just bought a set of tires there about a month ago and got a screw in one. After spending over $700 there you would think they would fix a flat on tires with only 227 miles since installed as a customer courtesy ??? Nope, Chris said I would have to pay $20 bucks !!! I’m going to cut my Firestone Credit Cards up after about 15 years of doing business with them !!!! Very disappointed ? I see why their ratings have declined.Update 3 years later……. Haven’t been back and never will !!!!
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January 2024 by Sue McCoy
The guys are always friendly and take good care of me when I come in, even if I have no appointment. Get me a quick ck and fix or set up appointment if needed.
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December 2023 by Jeff La Shier
Although it was a complicated arrangement involving more than one vendor and there was a scheduling oversize the team at the Clinton highway location bulked through and still completed a quality service on time.
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October 2023 by Dana Soderstrom
Everyone I spoke with was very nice and very helpful. I took my car in for an alignment. After putting the car in the air and looking, I was told because of extensive rust they would be unable to do the alignment. They didn't charge me anything even for the attempt. I will have no problem using them again in the future!
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September 2023 by Jean
I have been a custom for over 2o years and they treat me like this. I went to Firestone to see what was wrong with my car. This was the diagnostic:DIAGNOSTIC SERVICE (ENGINE ANALYSIS) 13 112.99*** DASH LIGHT ON *** WAS GOING 60 & LOST POWER ***COMPUTERIZED ENGINE ANALYSIS 7024546 09TS 1 112.99 112.99COURTESY CHECK 13Battery Test Results:Your battery is measuring within themanufacturer's specification for required CCA. Your batteryhas sufficient power and should reliably start the vehicle.You're recommended to have your battery tested after 90days.COURTESY CHECK 7046930 09TS 1 N/C N/CDIRECT INJECTION FUEL PUMP & LINE 1 13 1,286.88*** AVAIL. TUES. ***oem DIRECT INJECTION HIGH PRESSURE FUEL PUMP 7001015 09TN 1 719.99 719.99oem FUEL LINE ASSEMBLY (HIGH PRESSURE) 7003002 09TN 1 169.99 169.99REMOVE & REPLACE FUEL PUMP 7021350 09TS 1 396.90.After they charged me $1744.74. They called and said it was ready. I pick it up and drove it home just to have it tow back which was doing the same thing and out of oil. They call the next morning to tell me that that motor was about to go out. They did not do a diagnostic to see if it was they just assume it was because of the metal shaving in the oil. I will never go back to Firestone. I do not want to give them a star but it will not let me post until I did.Services: Auto engine diagnostic
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September 2023 by Rosalind George
Omg just don't go there they charge way to much and then will ask if you would like to apply for one of their credit cards lmfao went up the road and had car fixed for 600 less then what they try 2 charge
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September 2023 by The D.
Brought a wheel in 30 mins before close. Just need a new tire put on. Didn't even have to put it on the car. Now bare in mind I do the same job day in and day out. It takes no more than 10 mins at the slowest to mount and balance a single wheel and tire. These guys refused to do it after telling me they could and getting there in the specified time frame. Logan, is unprofessional and needs to be fired. I can't count the times I've stayed a little over to accommodate an emergency situation. I'm writing this on the side of the interstate and they're still technically open. Take your money to a local shop. These guys simply don't care and make excuses. At my shop we work till the bell hits closing. Even if that means staying a few minutes late. I can't stress it enough, go elsewhere.
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August 2023 by Ayaz Ahmed
I wanted to write about my experience with Firestone on Clinton Hwy. My daughter had to go to Firestone on Clinton Hwy to have a tire replaced. She asked for the least expensive tire and they stated the tire would be $170 not including tax. (The tire is for a Nissan sentra.) This is the 2nd experience (Murfreesboro and Knoxville) within 2 months at firestone that they purposely charged the most expensive tire they could find in the store. Anytime they see a young female, they take advantage of them. Shame on all of you guys.I am cutting up the Firestone credit card and throwing it in the trash can. I am also calling the corporate office and letting them know about the quality of people (franchisee or corporate management) they have representing them!!This review is meant for future customers to avoid these dishonest people. It is not a matter of the dollars, it is a matter of trust! Once broken, it is almost impossible to mend!!
