-
February 2024 by Murali Nair
I was very impressed with the professional service I received recently at the Walker Springs location on Kingston Pike . My service advisor ( Anthony) did an excellent job slotting me into an appointment the same day , diagnosing the issue I faced with a recently purchased tire and replacing it immediately . Also I find the lifetime alignment check and free tire rotation service very cost effective to any customer and have recommended it to my friends
-
February 2024 by Terry Covert
They are friendly, helpful, knowledgeable and take care of you quickly.
-
February 2024 by Zachary C.
Quick service at fair rates. Serviced popped tire during 2024 snow mageddon. Will return in future for more satisfied service.
-
October 2023 by Levi Bushman
I can't recommend these guys enough, especially Matt! When my daughter (who lives hours away) called me worried about driving her car because of brake problems that a competitor should have fixed, I called Matt and he saved the day. He got her in quickly, got to the root of the issue quickly, and didn't push things she didn't need. Hats off to the crew and extra thanks to Matt for going above and beyond when I really needed it!Service: Brakes
-
September 2023 by Martha R.
Took my car in for "check engine" light being on. Firestone charged 109.99 for diagnostic service, 73.50 to reset modules, 83.99 for brake light switch, 102.90 for labor, total = 432.67. Thing is the brake light switch they used was faulty. It caused my cruise control to not work. When I called to order a brake light switch from Subaru dealer it was ~$22. Needless to say I will not being using Firestone for car maintenance ever again. Staff have no apology, poor customer service!
-
September 2023 by Katie Reagin
I came into the shop with my 14-year-old daughter 20 minutes before close on a Saturday afternoon and told them that we were in the middle of a drive from GA to OH and that my tire pressure light keeps coming on. He wouldn't help because they were "about to close." I sure hope he doesn't have a wife and child or close family member who ever has to travel out of state for medical care for a child. But if they do and end up in the same position, I hope they're not treated the same way. Perhaps he'll understand then though why his lack of compassion was awful.
-
September 2023 by Fredricka Smith
Excellent and rapid service after my battery failed in shopping mall lot. Car towed to Firestone after business hours. Anthony Martin directly communicated with us promptly at 7 AM when the facility opened. Accuate diagnostic check. Battery replaced by Noon the same day.
-
September 2023 by Josh
I am a very loyal customer to firestone first off.. however this last experience has me really questioning things. I get most things to my cars there and over a month ago I took my vehicle in to get a new battery. I asked which battery I needed and the salesperson told me I needed a certain one that is required for my vehicle. I get the nee battery and three weeks later my vehicle wont start I have to jump it off for multiple days. I then take it back in to firestone and I am told I don't have the required battery for my vehicle!!!!!! Then they replace it without my permission and then tell me it will be more money. I wasn't happy but paid it as I needed to have my vehicle back. Now to present time it has been a week and now my vehicle still is having issues with my dash lights flashing and cluster issues. I had zero issues before and now it seems to be one thing after another. I am so frustrated and confused. You used to be fantastic firestone! Whats happened??
-
August 2023 by tom kass
This place is AWESOME. Anthony is a great manager and inspected our car and gave us the most reasonable price estimate we found! They will continue to get all of our business.
-
July 2023 by Kaitlyn Ireson
Quick and easy service. Nice guys that run the place. They’ve never mistreated my car and always tell me about deals they have. Side note: the lifetime tire alignment is phenomenal. Completely worth it.
-
July 2023 by Tanner Chadwell
Not once not twice but three times I had to double check what they were trying to charge me multiple additional services that one I didn’t ask for and they didnt ask me if I wanted them. Two tires and alignment was $500 Jesus Christ.
-
July 2023 by Travis Bunch
My car was low on coolant and I could not get the cap off, it was stripped and I needed a wrench (or someone with tools) to get it off, as I had a new one with me. This place was closest to my house, therefore allowing my car to remain cool so the cap could be removed. I also needed a full synthetic oil change, but before I could even ask for an oil change, the guy looked up at my car and said 'yeah we don't do ANYTHING with those cars, go to another shop down the road'. Yeah I have a Firestone credit card that says different. They were not busy at all, the guy wasn't even going to have to break a sweat. Needless to say, I had to risk it, drive my car low on coolant down to Precision Tune who was more than happy to help me and take my money. Oh and my car? No it's not a Bugatti or Lamborghini, it's a 09 BMW 5 series ?. If I could give less than one star, I would.
-
May 2023 by D
Came in right at 7 to get 1 tire. Anthony was not the friendliest. After he clicked around on his computer for awhile, not responding to my friendly banter, he said, "it'll be here by 930". I said ok, but got home and realized he never looked for different prices OR tell me how much it was.i called and he said $350. FOR 1 TIRE? I went next door to Tire Discount and it was $140. Anthony. You're lame!
-
May 2023 by Zach M.
Takes forever. Had an appointment but still taking forever just to put a tire on. Love to see it.
-
May 2023 by Amish Life
Firestone always does a great job! Reasonable prices for the work they do. I come here anytime i need anything done that involves an allignment or anything with the tires.
