-
March 2024 by B A.
My son went for a brake system flush and paid around $121. Good deal, right? Returned to Toyota months later for an oil change at Toyota. One of the recommended services was a brake system flush. In the process, Toyota tech showed me the color of the brake fluid. I was confused because I thought I remembered having that done. It took me a good while to find my Firestone receipt where indeed, it had been done that same year. I will not be going back to Firestone, nor recommending it.
-
February 2024 by Yvonne
Very prompt, extremely polite & friendly. Work completed quickly & efficiently.
-
February 2024 by Don Eagal
I made the appointment ahead of time because I would be waiting. Repairs were made quickly.Everyone there was helpful & professional.
-
February 2024 by Craig Mauer
The technician was very helpful and thorough discussing my current issues and options available for the repair. Excellent service
-
February 2024 by A Stinso
Very nice guys. I stopped in due to low tire pressure and was traveling back home to Florida. They helped me right away
-
February 2024 by Britney Wiedman-Pedigo
My car started making a strange noise after the most recent snow storm, so I took my SUV in to be evaluated. Jerry was able diagnose and help fix the problem. He worked with my husband and I to make sure we fixed it the most cost effective way as possible. My family has been a customer of this location for years and we highly recommend them. Thanks as always!
-
February 2024 by Mohsin Panjwani
Horrible experience today got my car towed in got hit on the front left tire area during the snow. The Manager Benjamin calls me says i will need inner and outer tie rods and an alignment. Cool np next day i call they say buddy car wont start needs a battery replacement. I told them it does not just jump it and get it inside now he says it wont stay on lol. I go there and start it with a mini jumper battery and move the car around for his amusement. Got a receipt and told him I’ll be talking to corporate and my lawyers technician name was jake. Thank you guys for trying to rip me off had a great experience
-
February 2024 by David B.
Oil change. Only day off. Left truck for 8 hrs. Untouched. Closed the next day. Horrible customer service. Never again 11215 kingston pike Knoxville tn.
-
January 2024 by Allen Burt
Honest and straightforward.
-
January 2024 by Yoshi Nishi
I had a flat tire on a road trip from Kentucky, so I googled it, found this place, and jumped in. They helped me right away.
-
January 2024 by Randy Atchley
As usual for Firestone they tell you one number, and it turns out your bill is twice as large. Never again.
-
January 2024 by Rita Keeton
I recently had my car serviced at Firestone, and I wanted to take a moment to highlight the exceptional service I received, especially from Peter, who assisted me both over the phone and at the front desk. Peter's professionalism and helpfulness were evident from our initial phone conversation. He patiently listened to my concerns, provided clear guidance, and scheduled my appointment with efficiency. When I arrived at the service center, Peter seamlessly transitioned from our phone discussion to in-person assistance, making the entire process incredibly smooth. Peter's welcoming demeanor and automotive expertise stood out. He took the time to explain the service details, keeping me informed every step of the way. Peter's dedication to ensuring customer satisfaction was evident, and his friendly approach made the entire experience pleasant.
-
January 2024 by Cary Thomas
Able to get my vehicle in, diagnosed and fixed on short notice as a drive in customer.
-
January 2024 by Vickie White
Great place! Always done a great job! Would recommend!
-
January 2024 by James Hamilton
Peter was a great rep
