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March 2024 by Greg Loftis
Karen went above and beyond. She responded to every question or concern extremely quickly and competently. She walked me through the entire process and exhausted all opinions to ensure we got the loan we needed at a competitive rate. She would email, text, and/or call as appropriate, which I appreciated.
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March 2024 by James Wood
Friendly, good service. Very helpful.
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December 2023 by H H
First Horizon is very UN-user friendly. The website is buggy, there is no search and information is hard to find. Their phone system will often disconnect you. It's so frustrating. The employees are short staffed and their phones often roll over to the 800 number which again will often just disconnect you. You have to come in person for so many bank processes that should be online. And their fees are high.
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October 2023 by chill Vibes
Had a really bad experience today with some employees working there. I'm having issues with fraud on my account and they did not seem to care at all or want to provide help. I have been here before and a young lady went above and beyond to help me but the staff on Saturday were really rude. Considering closing my account with them soon.
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October 2023 by Alicia Bernard
Excellent mortgage services. Quick and clear communication. Very kind people.
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October 2023 by Kimberley Houston
Trish Andy and Krista are the reason I appreciate and enjoy being a customer at First horizon. Thank you guys ?
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May 2023 by Marrah Kaplan
Deposited check can't touch said check for 48 hrs
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April 2023 by chris culvern
I’m a first horizon customer and had called asking if I could get a car title notarized. Was told I could however when I showed up I was turned away. Bad customer service all round.
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December 2022 by Kiwi_ Knoxville
I've never seen a bank that slows like this one the staff at that bank slows like a turtle and I'm done with them.
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September 2022 by Beth McFarland
Been a customer for 17 years in NC. This branch ONLY was not friendly and treated me like I was bothering them. No greeting, etc.
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July 2022 by D
This branch is the worst!! EVERY TIME I come here I sit in the drive-through for at least 30 minutes, and that's w 1 car in front of me. You get to the teller and no one addresses you for at least 15 minutes. EVERY TIME!!! Absolutely pathetic!! The branch manager should be re-evaluated.
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August 2021 by Chris Grenfell
Just another greedy bank. Put your money elsewhere.
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June 2021 by Doug Fischer
We just moved back to Knoxville and I either lost my card or it was stolen. Anyway, we went to the closest branch to our hotel and we prepared for for a long battle and a week or so to get a new card. We were in and out within 15 minutes and a new card. Nathan was nothing but professional and fun at the same time. Give him a raise. Anyway, I have been with them for over 20 years and I have tried others but always seem to come back to First Tennessee Horizon.
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May 2020 by Ian M.
So many options to manage your money. If you're wanting to invest in something no one who care about your investment. First Horizon, please avoid. First horizon? Expect to be on hold for at least 30 minutes at least get a hold of someone. Excellent place to keep your money. However, I am highly disappointed in the treatment I have received, I cant get a hold people when I need to.
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August 2019 by Linda Stooksbury
It is ridiculous to begin with that First Tennessee has so limited their hours that people that actually work for a living can't get there before they close. But when you have only a handful of banks that are even open until 5 p.m. please make sure that your listings on the internet are correct as branches close at 5 and which ones close at 4. Because it is incredibly frustrating when you drive all the way across town out of your way to get to a location that is supposed to be open till 5 and they now close at 4. And as I'm sitting here in my car facing the door writing this I have watched two more customers walk up to the door who probably did the same thing I did and went online to find out which branches were still open.
