-
December 2023 by roger w.
Wasted a lot of time with a "design expert" and never received a quote for the materials we selected. Had to tell the contractor we found through Floor and Decor that we had to go with someone else. Don't waste your time. I don't think these "design experts" are happy to be there.
-
November 2023 by Brittany Carter
My husband and I went to pick out tile for our bathroom remodel. I say we were overwhelmed with the amount of choices is a huge understatement! But thankfully, Reagan jumped in and seriously saved the day! She was so kind, knowledgeable, and incredibly helpful. The other employees were very friendly as well. We will definitely be back when it comes time to do our other remodeling!
-
November 2023 by Linda Harris
Jacob in the wood floor department is phenomenal! The first day he patiently assisted us to narrow down our search. Although the store did not have enough in stock, he found some for us at a different location. The next day he helped us order it and secure our purchase. It was a bit tricky because we needed to get the limited quantity at the other store off the floor so it wouldn’t disappear before we drove 3 hours to pick up our dream flooring. In Kennesaw, the team at the customer pickup station was wonderful and careful with our load. Thanks so much for the great experience and prices too!
-
September 2023 by Darrell Kirtley
A wonderful staff! Always so helpful. A big shout out to John b. A great guy. He helped me out immensely after I had shoulder surgery and got me to my car with all of my tile and all of the extras. It's great to know if you are a senior you can count on floor and decor to take care of you from the shopping to the car.
-
September 2023 by Sadonna Scarlett
I went with my aunt to get tile for her fireplace. We had a very sweet guy offer to help us and even loaded the tile in her car. I would recommend this place to anyone.
-
August 2023 by Keith Carnley
Found the perfect backsplash tile to replace the junk that was put up by the former owner. All the supplies we needed were there and reasonably priced too!
-
August 2023 by kno
The worst customer service, both in person and over the phone. Employees dragging their feet, on their phones, looking at me condescendingly, etc. No one I asked would help me load a vanity onto a cart because they were all "busy" chatting and giggling in a corner. I waited 15 minutes before one person said yes they would help me. I placed an order for a large quantity of tile online to pick up in store, and when I called the next day (several times) each time they said they couldn't find my tile and that they were actively looking for it. They never found it. The only reason I might be back is that they have a good selection of tile.
-
August 2023 by Lu S.
Based on a past referral I made an appointment with a designer and drove an hour down early one morning to meet with her. When I showed up (on time) she said she was double booked but had ten minutes to show me around. We basically raced around looking at tiles and flooring for my new home to be built. (Three bathrooms and 3300 sf home). Very disappointing experience and I won't return.
-
August 2023 by Patrick B.
Was looking for flooring for our up coming bathroom remodel. Cody helped us out listening to out ideas and give excellent suggestions. Cody was very knowledgeable in the flooring products and lead us to exactly what we needed. The trip here was a success, thank you Cody for your excellent service!!
-
July 2023 by Dennis Lowell
We ordered tile for our tile for our house and when we unwrapped the pallet that was shrink wrapped we discovered many broken boxes of tiles. After sending pictures and an email through their website which claimed they would resend replacement tiles, nothing was ever done. We tried calling the store but could not get anyone to help us. No refund, no replacement tiles, not even a call back or email explaining anything. If you make a purchase at this store I wish you luck if you trust floor & decor to fix a problem with the purchase!
-
July 2023 by VNV Smokey
Huge selection on tile did not see a lot of trim but might have missed it. The place is huge. Friendly and helpful associates. No problem with returns.
-
July 2023 by Rebel 1989
Wow! Giving a HUGE shoutout to Dee and Robert who made my experience at F&D AMAZING! They went out of their way to help me get all my tile squared away. So impressed with these two! Great job!
-
June 2023 by David Cwodzinski
Impressed with selection. Was asked several times by different people if we needed help. Once we made our decision a gentleman helped us load our tile and helped us select the other items we needed for installation. Once we paid again we were helped loading the car. WONDERFUL EXPERIENCE!!! The only thing I could find bad was I wish the price was better.
-
May 2023 by s q
Being a first time home owner and attempting to do some bathroom remodeling, I can tell you I was feeling overwhelmed. Where do I start? Luckily for me, Courtney Hall at Floor and Decor was there! She was amazingly helpful, creative, knowledgeable and very patient. She explained everything that was need to redo the bathroom and helped me pick out all the tiles and flooring, etc. She has a great eye for style. Thank you, Courtney! You made it so easy and fun.
-
April 2023 by Mr. Bill
We found the tile we liked at a decent price. Only issue was when I went back to purchase I had to load 20 boxes of very large tile by myself. I did ask cashier if help was available but she said to get a cart and load it up. A stock man did arrive at car to help after all but 5 boxes loaded. I'm still happy with selection and price.
