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February 2023 by Amy Scates
I can not say enough about this company. First off, I absolutely love their shoes, super cute and great quality. I recently made an online order for two pair of shoes. However, when they were delivered only one pare was in the box and there was not a delivery invoice or packing list. I called Free People (yes they actually have a phone number with a person on the other end, rear I know) and Dessi (sorry if it's misspelled) answered. I explained what happened and gave her a little info about my order. She said the item was still in stock and she was going to send me a replacement pair. And just like that, she made me realize why I shop with such a classy brand. Thank you Dessi and Free People for being there for your customers. It is very rear to find such a high level of customer service these days, let alone a company willing to take a phone call to resolve a problem person to person. I highly recommend everyone to shop with Free People, not only will you love the product you buy, but you will love the company you are supporting as well.
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November 2022 by Patricia Clement
So glad there is Free People in Knoxville! Great customer service. Great selection. I will be a regular.
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January 2022 by Alexis Engelen
Great quality clothing but I was promised expedited shipping for my online order with a delivery date of two days after ordering the item but when that day rolled around my package wasn’t here yet and I looked for find out it would be an additional week until I received it. I am assuming that my order somehow was changed to standard shipping. When I tried contacting customer service they said “let me look into that. One moment please” and then never got back to me.
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January 2022 by Kyle Gorczynski
Helpful staff who were able to return a product in store that I had bought online. Clothing selection is very stylish and trendy, however prices will reflect the high quality of the clothing.
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December 2021 by Collette Jadyn
My favorite clothing. Made so we'll. The employees were so nice and very helpful
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December 2020 by Claire Springhetti
Friendly staff and has FP Movement in the store as well. I am giving 4/5 stars because I wish they would have made the store larger. It seems quite a bit smaller than other FP stores I have been to.
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December 2020 by Victoria Roberts
So glad for Knox to have a freestanding Free People boutique! Employees are great and it’s a nicely laid out store with an airy vibe. A+
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December 2020 by OLENA Korotych
One of my favorite bands!
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November 2020 by alli nicole
the nicest people ever!!! had a no reciept return from something i got for my bday and they gave me no issues at all, they made it so easy for me to exchange sizes and ordered it for me and everything! so welcoming and nice! one girl’s name was katie and i didn’t catch the other but they were both sooo sweet! thank you for the great experience!