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October 2023 by Justin Backus
Great front end staff and wonderful technicians made for a great first time experience. Would definitely recommend.
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September 2023 by Chris Braden
In and out in less than 2 hours for a set of new tires without an appointment. All employees i spoke to were all friendly snd professional.
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August 2023 by Patricia Harbolt
Best place ever! I was given an estimate from another place to fix my A/C. It was outrageous. We are getting ready to drive to Florida so it had to be fixed. I prayed and Free Service took care of me. It just needed freon and a circuit board in the A/C. Now we don't have to rent a car. Praise the Lord first of all and thank you to you guys for your honesty. I will never go anywhere else. ☆☆☆☆☆☆☆☆
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August 2023 by Lewis Strangward
Came in for an alignment, I assume the work was ok, I’m a return customer. My issue was the fact I didn’t get my before readings, I was told they were deleted. I’m trying to diagnose a potential issue with my vehicle so wanted to know how far the alignment was off when I brought it in. Which I don’t have and was just dismissed when asking about it.I will not be back based on this experience
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July 2023 by Kim C.
Brought my car in on a Saturday late morning. It was making a grinding noise. They called half hour later and said I needed back brakes. Told them to go ahead. Less than 3 hours later my car was done, picked it up, drove it, no more noise :) All around great experience
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June 2023 by Matthew Glass
Would not go back! I went for a wheel alignment. I was told it would be $129.99 + tax. As it turns out, it was $129.99 + tax + $16.90 (for shop supplies). You might need a few shop towels, but you don't need $17 in shop supplies for a wheel alignment. Then when I asked for the printout to show how my truck was out of alignment, they couldn't produce it (printer was broke is what I was told). I'm not sure that I trust an alignment was even done. Next time, I'll go to a reputable shop! I don't trust them.
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May 2023 by Rate N'Review
Wow! These guys helped me tremendously!! I went to five other places and called at least four beyond that. They were the only ones to have my tire size, in stock and at a price I could afford, cheaper than ALL the other guys! Also, I needed a rim. Nothing special just an old, stock rim. They beat every other competitors price by hundreds of dollars and even offered to swap my tires out FREE when it arrives!! Thank you so much to Ben! Thank you for helping me and being absolutely wonderful and for the price I see why free is in the name! HIGHLY RECOMMEND this place to everyone! You won't be disappointed!
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May 2023 by Leah W
I had a tire go flat overnight, called them first thing in the morning and they had me drop my car off, and even went the extra mile to check my other tires and found a nail in another one. Chris at the front was so nice and friendly, this was such a great experience!
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May 2023 by Tyler
Told to be here at 5:30 for an alignment and got there at 5. They presided to turn us away after guaranteeing us they could do it. Waste of time
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April 2023 by Nancy Good
Had a screw in my tire and they patched it. The guys at the front desk were friendly. There was a bit of a wait, but I was a walk in and they were pretty busy. They were upfront about everything and I appreciate it!
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April 2023 by Tiona Smith
I always love bringing my cars to them. They are quick to help me out and have my stuff for my car when I bring it to them. They are super nice and extremely helpful all in all great service!!
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April 2023 by Tiona Harmon
I always love bringing my cars to them. They are quick to help me out and have my stuff for my car when I bring it to them. They are super nice and extremely helpful all in all great service!!
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February 2023 by Johnny Safermoon
Do not do like I did. You will find out the hard way messing with these guys. After spending $1300, I have a vehicle that is worse off than before I spent the money with them. I have had to have the brakes and rotors replaced once within the 12000 mile warranty period. And guess what? It started doing it again within the next 12,000 miles. I returned inside of the warranty period both times and they literally told me it was because of a completely different reoccurring issue each time and that “I didn’t get repaired when they replaced my brakes UNDER WARRANTY.” However, they never mentioned that part the first time I was there to have the brakes THEY INSTALLED replaced in under 12,000 miles.. Bottom line, they literally made up erroneous things that were “wrong” with my vehicle on two different occasions. The second time they refused to replace the faulty discs and pads under warranty. They will tell you something different every time you go in depending on who you speak to. And they have so much turnover that you WILL be speaking to a new person every time. So…I’m at the point where I blew over $1300 on faulty repairs. The warranty is worthless as they will figure out a way around it. So, I’m just going to start over and spend my money elsewhere. I’d rather not take a chance and get jacked round a second around again.PS… The first time they originally replaced my rotors, pads, and tie rods, they informed me at 7:30 PM that their alignment rack was broken and sent me out, after replacing the tie rods in my vehicle with a crooked steering wheel. I had to stay in a hotel and get it aligned in the AM at Firestone as I was living out of town at the time.Sorry, I just can’t say anything positive about this place. I won’t recommend it to anyone and I’m going to encourage my dealership contacts to stop using them for any contacts.
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February 2023 by Wendy H.
I know there are a few negative reviews for this place on Yelp, but Google has many great reviews for them, so I thought I would give them a try to get my brakes replaced. Made my apt. online thru their website (super convenient), brought my truck in the next day, and the job was done in 4 hrs.Of course I was only expecting to have the brake pads done, but they also suggested my rotors be turned, which I decided to do as well, so I wouldnt have to worry about 6 months from now. Remember folks this is a business, and they are here to make money just like every other place. It's hard for me to hear people complaining about auto repair shops suggesting additional services. Of course they are going too, but you can always say "no". I'd rather be on top a repairs for my truck instead of worrying if something is going to break down the road.I was super impressed with the service, and Chris, the Service Manager was friendly and knowlegdeable.Compared to the reviews of the Ford dealerships in my area, FreeService is a shining star!
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February 2023 by Justin Dean Cofer
Edit: Never received a response from the company regarding my complaint so I guess their technicians missing 2 frozen calipers, and low brake fluid in desperate need of changing so I can safely drive my vehicle is important to them. Very sad but I strongly suggest if you need anything other than a basic oil change look elsewhere.I had initially given a positive review but I spent over $600 on repairs and they didn't fix the problem. I took my Jeep in because I thought my calipers were sticking. They did an inspection and said "you just need new brakes on the rear" I think ok and when I picked it up I thought it felt the same but they assured me it was fixed. I take it to another shop and my entire front brake system needs shot so they fixed something that wasn't an issue and couldn't diagnosis frozen calipers. Obviously they don't do inspections. I'm going to file with the BBB because they didn't do what I needed. I am also a DAV so on a very tight income so thanks to my trusting FreeService my vehicle is unusable until I can put enough back to get my brakes fixed correctly. I will try to add the report from the Jeep place I had double check the work at free service and again I asked multiple times if they checked everything out correctly.
