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April 2025 by Rich Moldovan
Nice store, a little higher on their prices, but a good selection of guns. The staff was friendly. I will stop in again when I am in the area.
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February 2025 by Jamaeson Bowling
Never go here if you wanna do business purple haired manager is rude for no reason just having a god complex because "she's the manager" plus it smells awful and had roaches and unorganized extremely unprofessional never do business here
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February 2025 by Leonard James
Very poor service will not refund your money back or try to help or make it right
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February 2025 by Tonya Copeland
Couldn't return a Christmas present. Even thought I had my receipt and only 2 days after Christmas! Wasn't happy!
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February 2025 by toby miller
Knowledgeable staff and friendly.
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December 2024 by Jeremy
Apparently this location no longer takes trade ins according to the very rude young man running the store. This location always has different people running it. They need to close this location cause it's never open at its scheduled hours as well.
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August 2024 by Rob Ballentine
They always help me when I come in but this is 3-4 time they are not open when they are supposed to. Associates are in the store and leave it closed at 1130 they were supposed to open at 11.
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June 2024 by Derek Samuel (Derk333)
Needs to come down or go up. Or both...
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May 2024 by DJ
My experience with the sales store clerk from this month was strange. She charged me full price for clearance items ,and would not let me have the buy one get one free as advertised. In-store and online said buy one get one free on clearance. Online GameStop used an example. if you want nine items free, you have to buy nine items. But I was given a refund and did not make a purchase because of that situation. They told me I needed to renew my membership too that it would expire in a couple months. I asked them when would my membership run out if I renewed it early like they asked. They said on this day next year. But I still had a couple months on this membership. Wouldn't that make me lose a couple months? They said yes. Nothing about this visit made sense.
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April 2024 by Peter Hillenbrand
Visited today, the doors were locked despite being opened at 11. Never shopping there again.
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March 2024 by Danimal W
It’s a little bit ridiculous to close at 6 and 7 pm, most people don’t get off till that time, we’re past Covid, it won’t hurt to stay open for a few hrs.
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March 2024 by Matthew Lett
Guys at the store trying to sell their own stuff.
Their selection is very slim
The store always smells like body oder
They need more then one person working
And they NEVER answer the phone
They sold my girlfriend a switch control an the guy said he tries everything out at his house on his own console but when I opened it for Christmas ( out of the 15 day warranty) the + button was not working I had the recipe an bag it came with also. Plus it was Christmas time he understood it would be opened at Christmas. He then tried to sell me a warranty or buy the $50 controller himself for 10 more then store credit can't speak on everyone that works there but the store is not what it used to be at all don't waste your time unless your goin to buy just a game any other transactions are pointless an hwy robbery
Just a waste of time even goin to the store
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January 2024 by Joseph Woolley
Stopped in for a trade in. Received poor customer service and the scraggly looking fella who attempted to help me was rude and unprofessional. Won’t be back
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November 2023 by Mynyun
I've been inside two GameStop's. One in South Knoxville and Powell. The clerks behind the counter have been friendly and knowledgeable. But I absolutely cannot get the GameStop app to work. I've consulted numerous clerks and the help number three times and I still cannot sign into the app. Very disappointing.
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November 2023 by Dragon146
Visited today, the doors were locked despite being opened at 11. Never shopping there again.
