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January 2024 by Ken F
Got a 2 TB memory expansion for my PS5 no problems
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January 2024 by Kendra
The men working the cash register are friendly and helpful.
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January 2024 by Shane Camp (Shane)
I like the store. I'm hoping they continue to stay open for business.
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January 2024 by Kaley Sexton
The nicest and most helpful employees, ever!
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December 2023 by Keith Bruns
This new team is great under the new manager !! This will be the only one I shop at
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October 2023 by Thomas O’Malley
Went to pick up a game that had been shipped from another store. It arrived on a Wednesday. I called the store, no answer until late that afternoon, and they said they didi not have and I should check tomorrow despite the shipping store saying it had been logged as delivered.Came back Thursday at 11, and the store was closed. So I called from 12-2 with no answer. Visited the store at 3pm. Found no customers and one employee alone with stacks of boxes extending beyond the counter. When I asked about my game he said he hadn’t got through the deliveries from yesterday and gestured to the boxes and said I should try later. I asked if they were heaving trouble with the phone. He says: Oh Man! I forgot to turn it on! And then goes over at 3pm to turn on the phone.I come back Friday at 12, since they don’t open at 11 and find the store closed with a sign that their inventory system is down.I take a picture of the sign because at this point I plan to file a complaint.The manager sees me taking a photo and hastily runs out and asks if I need anything.I ask about my game. He says he has it!Great! Can I have it? It’s paid for and I have the receipt.No. He can’t log it with the “system” being down. I ask if can just enter that later since he has the game in hand, it’s paid for, and it’s been days now to try and collect it.He sticks to his guns and says no, I should just come back whenever his system is up, probably in the afternoon.I ask again, since I know it will be at least another day since I can return.I get a speech on how hard he works as a manager working over 40 hours at two different stores.I left and called corporate to complain and spoke to someone who I doubt is from my country of origin. She was nice. Took down my information, said someone would be in touch.Haven’t heard from anyone. I finally got my game another day later.Horrendous red flags of a store in decline. I am done. If they can’t be trusted to put games in a game case and / or even keep their phone on, or fix problems they create there is no need to do business here.
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September 2023 by jonathan pettigrew
I detest GameStop. I had to pick up a new controller and decided it would be quickest to swing by this GameStop. The controller they sold me was busted. I can’t say I’m surprised. All gamestops are bad but this one is somehow worse. The dude who helped me also sucked.
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September 2023 by Pheonix Attempts
Loved it! I was selling my Xbox for a PS5 in the future. Down to business but with a super friendly attitude. Everyone was nice, prices are fair and it's an upbeat environment!
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September 2023 by Pheonix Dawn
Fantastic. Friendly people, great staff. Fair prices. And it's a fun location where you can play games before purchase.
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September 2023 by Brandnew Yarbrough
I went there to buy my son a PS5 for his birthday and drove from South Knoxville to Northwest Knoxville and when I bought the console it was in a box and I ask the guy who sold it to me if everything was there..When I got home to give my son his gift there was no controller in the box so I ended up driving all the way back over there in rush hour traffic..I had tried to call the store about twenty times before driving all the way back over there and there was no answer so when I got to the store I tried to call while I was in the store and the phone would not ring so I’m guessing the guy working had the ringer off..He ended up giving me a controller but he acted like I was lying about there not being one in the box.
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July 2023 by cheyanne mershon
They are always super nice in there. They have lots of knowledge. Any time I have a question, they are able to help.
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July 2023 by Dakota Lettieri
This place closes super early. Wasted twenty minutes driving here to see the gate down and no one there at 7:40pm and it says online and the front door they close at 8pm. If you close at a certain time stay open until then. Other wise post that you close at the time you shut the doors and lock them will not be shopping here again.
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July 2023 by Rita Rutledge
Good games but could be cheaper just saying everything is going up
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July 2023 by Kristopher “TopherTheeSag”
This location closers at least an hour earlier than posted. I went in to to trade a couple of games and as im waiting the only guy in the store announces their closing in ten minutes. I wait 2nd in line a couple of more minutes as the other customers get in line before i over hear him complaining about not getting to close yet. I decide to leave and put back the game i was trying to trade for on the shelf and leave before he yells as im out the door if i wanted to pay for the games i came in with. Ridiculous considering you dont even care enough to help the few customers still in the store. The terrible customer service is why these stores are closing and i'll no longer shop at this location.
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May 2023 by Samantha Henry
Game so is always awesome. If you're having issues finding a game on physical media, you might have good luck here. I even tried to find the one I wanted at Mckays, but no luck. I found it her used and cheaper. The people are always nice, and some I have a membership I get money off and rewards.
