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January 2024 by Janet Leroy
They are very helpful and nice! Usually have they games my family wants, also their trade in policy is awesome!
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January 2024 by Claud rife
3-4 employees working during Christmas season in a store packed with customers, and they have exactly one register open, despite there being 3 registers sitting at the counter? Management needs a little boost at this location. Otherwise, it's a GameStop. Lots of good games at reasonable prices. Expect to wait in line awhile. Took me 15 minutes to check out once I made it to second in line, because management allowed a customer to keep walking back and forth through the store, adding to his order. It was insane, given the long line behind me.
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December 2023 by Rusty West
I am writing this review so that others will know of the unfair business practices at GameStop.I went to this location on Black Friday and bought some pre-owned switch games. When I get home I noticed the cashier sold me additional warranties for my games without asking me. I called the store and spoke with Isaiah the manger and explained what happened. He assured me I could come in anytime to get my money back.When I go back to the store to get my refund they refused to give it to me as Isaiah was off that day and the guy at the register was new. He told me to come back tomorrow when Isaiah was working. I explained I live an hour away and came back just for this. All they would do is give me the customer service number.
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December 2023 by Jake Lynn
Got a warranty on my controller, they said they couldn’t find my info in the computer when I asked to get a new one. So now I wasted 90 dollars on a warranty and a controller, both of which do not work. Very disappointing. I would not recommend wasting your money at this place, take ur business to cm games. They’re way better.
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November 2023 by Austin Byrum
Not much selection small store.
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September 2023 by Addie Jones
This location is located inside of the mall here in West Knoxville. It's pretty big and they have a great selection as well as great prices! I was able to get a hot pink Xbox controller for less than $40!!! And the staff is VERY knowledgeable which is very much appreciated!!
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August 2023 by Jodi Hager
Very nice and very helpful. They were extremely patient and ready to answer questions. Had a great big selection of stuff and lots of cool finds you probably wouldn't find at your regular GameStop. Would recommend
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August 2023 by Mikes reviews ??
Good staff good deals on toys and pops
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July 2023 by Ashley Lee
Pre-ordered a flash pop. They never called. Concerned, we called several times a day to figure out if they came in yet. No answer. Frustrated, we went there, and discovered they set it out for display. They get pre-orders, don't call, don't answer their phones, and put all preorders on display. Thank God we went down or it would be gone. It was the last one!
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June 2023 by Ashley
Pre-ordered a flash pop. They never called. Concerned, we called several times a day to figure out if they came in yet. No answer. Frustrated, we went there, and discovered they set it out for display. They get pre-orders, don't call, don't answer their phones, and put all preorders on display. Thank God we went down or it would be gone. It was the last one!
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June 2023 by SAM (Pile-1)
Friendly helpfull staff...
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April 2023 by Steven Crabtree
This has to be the most ran down gamestop I have ever been too. Like most ganestops the employees keep the chase funko pops for themselves.
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February 2023 by William Parham
Called for 20 minutes straight, no answer. Looked online to see if they had the game I was looking for (God Of war Ragnarok) it said they had 2 used copies and new copies. Drove 20 minutes to the store. NOPE, didn't have it.I understand the entire "Pre-Order" push, but either answer your phone and tell people that you don't have it or make sure your website is updated so people don't waste their time.I am almost ready to give up on Gamestop completely and go the digital anyways. For a Game store they never have any games.
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January 2023 by Kyle Martin
One of the worst stores that they have around workers inside not paying any attention to the customers and no matter the time of day you try calling to get ohold of them they never wanna answer their phone ur best bet would be do your business with another gamestop
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January 2023 by Spacey GFX
Current’s employment is terrible been calling for 30 mins and no answer 1/5/23
