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February 2024 by Hamilton Martinez
Matt helped us with maintenance on our fireplace. He was experienced, timely, and fair on price. Highly recommend.
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January 2024 by Jim Neutens
We have purchased from Hearth and Patio and always found them excellent. Most recently our fireplace went out and Jim did an EXCELLENT job walking me through lighting the pilot and getting the remote to work again. They deserve the highest rating!!
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December 2023 by Lynn Burnell
Call them to have a gas log installed. Representative asked me to take pictures of the fireplace and send them to them. So I did and never heard back from them. I just moved to Tennessee and have found this the norm.
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December 2023 by david Barnett
Had a great experience with Him Sharpe and his helper Jonah when they installed our new fireplace logs. Thanks!
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November 2023 by Shelly N.
Products are great! Unfortunately the people who work are edgy. They forgot how to talk nice.
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November 2023 by Brooke Spivey
I bought gas logs from here at the beginning of the year. My heat pump quit working this week and I was relying heavily on my gas logs. I noticed something off about the logs and called Hearth and Patio to make sure I wasn’t overreacting. From the moment Eric answered he was attentive and took my situation serious. Turns out my logs had a manufacture defect. Eric went above and beyond and installed a new set of logs within days. Nothing but great things to say about the customer service here.
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November 2023 by J Kincaid
Second set of gas logs purchased from Hearth & Patio. Brian answered all my questions and installed the new set. It is beautiful! I'm so pleased! Highly recommend the business and Brian.
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October 2023 by Barry B.
Great customer service. I called to schedule a service appointment but after I explained my issue I was given instructions over the phone and able to fix my gas log problem without a service charge. Thanks for taking the time to help me.
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October 2023 by Robert Brigeman
I had a great experience with Hearth & Patio years ago when I purchased my patio furniture; however, things there have changed.I purchased a Grill in late September, 2023 to only find out later that they charged me $100 over MSRP. I found this out while at Lowe’s as they had the same exact grill for $100 less.When I called to discuss the matter, they were only willing to split the difference and wouldn’t honor the normal price.Shame on me for not doing my research before hand, but I trusted them to be fair and reasonable. Unfortunately, that will be my last purchase from their store. Be careful and do your research before buying anything there.
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September 2023 by Paul Mandel - W4PGM
These are the nicest people. I’ve been to the store at least a half a dozen times and each time they have given me the name of someone to do a repair instead of selling me a replacement. If there is a more honest business in Knoxville I do not know who it would be. Thanks again for your outstanding service.
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June 2023 by Ralph Martin
Great store with quality products and great service. The owner personally waited on me and my wife patiently educated us on the new technology of wood stoves. Today’s wood burning stoves are a different species from twenty years ago. I highly recommend this store.
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June 2023 by Donnie Boy
Definitely a high-end place with high-end service. All the sales guys are super helpful. They have grilling accessories (Big Green Egg, in my case) that nobody else has. Tons of grills, tons of furniture. Check it out.
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May 2023 by Blake Rickels
"I highly recommend Hearth & Patio for their great service, quality products and knowledge of the industry. The staff are friendly and easy to work with, and the products they carry are built to last. I have had nothing but positive experiences working with them - highly recommended!"
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May 2023 by Payne Stinson
Love the people here it was so helpful. The best owners and customer service. Highly recommend.
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February 2023 by Thomas Cashin
It's a great day when you can call upon the Hearth & Patio to help and resolve a problem with your gas logs. Without question, this is one of the best customer service stores that you can wish for. Honoring the warranty with no questions asked is a rare commodity. I would totally recommend this store if anyone is looking for gas logs. Thanks again.
