-
March 2024 by Lauren Miller
Came in for a cleaning and they noticed my stone was loose. They were able to repair it and clean my ring just in time for my wedding. They were so nice and helpful. Would definitely recommend!
-
March 2024 by andrew balliet
Super helpful staff. They will clean your jewelry and help you find anything you might be looking for. Their repair services are great.
-
March 2024 by Calder Baker
I purchased an engagement ring, a wedding band for my wife, and my wedding ring through Sam Soto who is the assistant manager at Helberg Diamonds. He was helpful and educated me on jewelry as I know very little about it. He helped me find exactly what I was needing and wanting. Getting married and purchasing jewelry for it is overwhelming for people like me. But he made it very chill and a great experience! Thank you, Sam!
-
March 2024 by Adrian Portier
Great dealing with Samuel. Always has our best interest first and foremost! We've had to bring a ring back a couple times for lost stones and it has never been an issue getting them replaced in a timely manner! Would definitely recommend doing business with these wonderful people!
-
March 2024 by Jason Ryans
I came by the earlier in the week to look at engagement rings because I'd heard good things about Helzberg from friends and family. I am a sales manager for a large retail company and I always lookout for good reviews and excellent customer service. I wish I could say what I experienced matched up with what I had heard and read about this company.I was greeted by a lady who introduced herself as Dominicque and another associate with longer hair who didn't speak much. Dominicque was very pleasant at first but as soon as I said I wasn't buying anything today she quickly became very dismissive and said if I wanted to look at anything to come get her and let me know. That was the first strike. Still it gave me time to walk around unbothered. I walked around the store and Dominicque went back to talking to the other lady about other employees. In an almost braggart way I could overhear her talking about drama and problems in the store.The other employee looked unhappy and uncomfortable with the conversation. I over heard comments about commissions, the manager stealing sales and how she was hoping to get one of the other managers fired.As a sales manager myself, and this type of conversation is not one meant to happen in a customer facing environment or with in earshot of a customer or even better yet, it should not have been taking place in the store at all. Had one of my sales team been doing this, they'd be on indeed tomorrow looking for a new job.As best I could tell there was only one other employee who was rearranging things in the glass cases. She did seem to notice I had been abandoned and asked me if I needed help but by that point I was already turned off by the dramatic and inappropriate conversation that was happening at the other side of the store.I ended up going to Kays across the way who I highly recommend. They worked with me to give me ideas knowing that I would not be purchasing from them that day. I'm upset and embarrassed that I had that experience and I hope that this feedback actually reaches someone who can look into better educating their employees on what is and isn't okay to talk about in front of prospects.
-
March 2024 by G F.
If you come here, make sure you see Sam Soto. He was amazing! Highly recommend working with him
-
March 2024 by Bonnie Sanford
Great place to buy jewelry wonderful people that work here
-
March 2024 by Cayle Beltran
Great customer service!
-
March 2024 by Kevin Garrabrant
Scott was very informative, low pressure, kind, and super knowledgeable. Made the experience for my wife and I very enjoyable. We will definitely be back and ask for him for any other jewelry purchases! Thanks Scott!
-
March 2024 by Everett Mcphail
Barb did an excellent job with my watch repair and was very friendly. Dominique was very entertaining and friendly like visiting with family. Thank you so much for your help.
-
February 2024 by Bob Lundy
Sam Soto (Assistent manager) at Wedt town mall really came thru again for my wife fixing a neckless (we had bought elsewhere) quickly & no charge — he is our go to jeweler & always delivers??
-
February 2024 by Victoria
Me and my fiancé came in looking to get a ring resized. As soon as we walked in an employee looked at us and walked right past us without asking if she could assist us. Two of the other employees were busy with customers so we waited and looked around. The first Lady finally came back into the store and a couple men came in. She instantly asked how she could help them. We left and went to Kay’s where we got amazing service and instantly got the help we needed.
-
January 2024 by Blade Davis
Sam was amazing to work with and very knowledgeable. If you go here ask for him!! Found a ring for my fiance and myself in the same day.
-
December 2023 by Tammie Whiting
The most fun ever at the Diamond Gem remount show! The Staff was so nice and helpful!! Can't wait till March Show!!
-
October 2023 by Miranda Garrison
Excellent service and everyone is really friendly and helpful! Love my beautiful ring!
