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September 2023 by Pleasant Gap
I generally prefer small, hometown type banks but this particular branch has a few tellers working there that think they’re better than most. I find them to be nasty and rude with their smart remarks. I believe when people talk like that when customers aren’t looking, they’re being their true selves and because of that, I’d drive out of my way to bank somewhere else.
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August 2023 by Marylou Keimig
Always helpful and courteous!
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May 2023 by Michael Chumas
(Translated by Google) They will be cultivated. Please tpbank(Original)Excolemt. Place tpbank
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May 2022 by Josh Hinkin
I’ve banked with home federal for as long as I can remember, they’re always quick and helpful ! Especially Sarah at the Broadway location, she’s always kind and ready to help !
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August 2021 by Jimmy Glasscock
Home Federal has been my hometown bank since the 70's. Always first rate and courteous service from all departments. They are a local bank and that still means something to me. My business and personal accounts are there as well as my past four mortgages. Highly recommend them for all your banking needs.
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July 2021 by Dennis Earl
My wife and I have dealt with this branch for personal and business banking for many years. They have always gone above and beyond to help us. We have worked with many of their employees over the years and cannot think of anyone who did not give us great service. We really appreciate that they have gotten to know us which made our banking a personal experience. We have recommended this branch to friends and business associates. And we recommend this branch to you.
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July 2021 by Dawn Coppock
I love this bank and this branch. I've worked with everyone from branch manager to teller and always found the professional, efficient and personable. And I love that they are local. Modern Banking, Retro Service.There is no other bank like it in Knoxville.
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July 2021 by Cameron Brantley
I’ve been Banking with Home Federal for years I Trust Them with my money ! The people here are so friendly An Baylee the Bank Teller is the sweetest ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
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January 2021 by Rob C.
My mother has been banking with Home Federal Bank since 1982. With her recently declining health, we had an attorney here in Knoxville draw up Power of Attorney papers for me back in June 2020, which I in turn filed with the bank as well as signed all the paperwork that they required internally to have full access to her accounts. In November 2021, we had a fire at our home and my mother (now 80 and in declining health) has been placed in a nursing home which has been on lockdown due to COVID since that time. During this same time, her checkbook was stolen. I called the bank and explained about her checkbook being stolen and asked what I needed to do. I was told by Sara at the North Knoxville branch that the account would have to be closed and a new account opened. I explained that I could come by and do that but that Mama was unable to come in. Her response was "I don't think we can do that with only a Power of Attorney." I told her that they really had no choice other than to do it. She put me on hold and returned and said that they would take care of it and that I needed to come in and sign the paperwork. I made an appointment to do so (as all Home Federal lobbies are currently closed due to "COVID"). After getting everything squared away with opening a new account, I asked when I could expect to receive the new debit card for the new account. Sara very snippily and condescendingly replied "We cannot issue a debit card. She is in a nursing home. What does she need a debit card for?" I was really shocked and dumbfounded by this and didn't really know exactly how to react so I just said that was okay. Now, fast forward to the current situation. As stated, we had a fire at our home. I received a settlement check from our insurance company which was made out to my mother. I stopped by the drive thru at the North Knoxville branch yesterday to cash it so that I could deposit those funds in to my account for which I have a debit card. I have to purchase new appliances for our home with these funds. The girl at the window stated that she could not cash the check for me because I "only had Power of Attorney." I told her that I didn't understand that because the Power of Attorney paperwork states that I can make any and all transactions in my mother's stead at any financial institution. I asked her what good it was for me to have Power of Attorney if it wouldn't allow me to do anything. She stated rather condescendingly, "Well, you can make deposits and write checks." I kind of lost my temper and asked when I could just close the accounts and take my business elsewhere. She said she would be back and walked away and returned in a couple of minutes with another lady whose name I do not remember. This lady stated that they could not cash the check and that it would have to be deposited and thus would be subject to a 2-day hold even though there were more than sufficient funds in the account to cover the check. I told her to deposit it and that I would be back as soon as the hold was released and the funds were available to close the accounts. With a very rude tone, she asked "Do you have outstanding checks on the account which have not cleared, we will just return them." I assured her that all outstanding checks had cleared. She then responded, "Well, you can close the account whenever you like but the funds will be issued as a check payable to your mother." So, this morning, I decided to give a call to the "main branch" downtown to discuss the debit card issue again. I spoke with a man named Robert. I explained the full situation to him including how my mother is incapacitated in a nursing home and cannot conduct this business herself and how I needed to be able to make purchases on her behalf with the funds that they insisted that I deposit. Again, I explained to him that I have full Power of Attorney. He was quite rude and told me that "Powers of Attorney do not need access to cash." He told me I could write check
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November 2019 by Ed F.
Horrible dishonest bank bilking their 92 year old customers Just learned that a bank teller told my 92 year old mother she had to sign up for online bill pay at an additional $5.95/ month. My mother does not go online at all. So the bank has been collecting $5.95/month for over 2 years now!
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November 2019 by Knoxville Sunshine
Commercial says community...Not one person said "Hello" " Can I help you". No way. Went to Suntrust
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August 2019 by Kevin Akins
The people are nice, but I'm giving 3 stars because when my om got a check from the government, they placed a hold on it. I understand why. But it's over a week long which I feel is excessive. :/
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March 2019 by Jordan Halvorsen
Unprofessional with business banking
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April 2018 by Mike S.
A customer for over 16 years at Home Federal, today I experienced the twighlight zone of customer service along with an unforgettable quote from the bank's President, Dave R. In summary, I deposited a check from my employer in excess of $40K. Typically, a hold is placed on the funds and then the funds are released within a period of days. Being greater than 20 hours from my family and having an expensive past three weeks, I requested that Home Federal make $500.00 of the $40,000.00 available tomorrow as I have been a customer in excess of 16 years, typically maintain a healthy balance in my accounts, and they have made funds available before. I wanted to ensure adequate funds for my wife and daughter prior to the balance being cleared. In response, and after a Comcast-like 5 hours of trying with my bank of 16 years, I was told that it had to be cleared by the regional manager (Tracy B @ Cedar Bluff branch). How many regions does Home Federal even have? It is a local bank. Regardless, I was then told by a different manager that they would call me back. As closing time approached, I contacted the bank and they said they were working on it and would call me back (Patrick @ Halls, TN branch) - Patrick never called me back. I then contacted the downtown office and returned a phone call from LeAnne H. LeAnne H said a lot of words, was pleasant in tone, thought in the end she said absolutely nothing - it was a wasted conversation which resulted in zero outcome other than she told me her boss, Dave R, was not available as he had left a "long time ago". I reminded LeAnne H that, although I didn't know it was her superior at the time, Dave R was the individual that answered my call and transferred me to LeAnne H less than 10 minutes previous. I suggested to LeAnne H that the timeline was suspect and questioned whether Dave R was, in fact, still there and I was being screened (I was... just wait). LeAnne H somewhat laughed then turned to a more stern tone and told me that $0 of my funds would now be made available since I had questioned her... Very vengeful banking practices and customer service at Home Federal courtesy of the lovely LeAnne H. Oddly, I called back 15 minutes later and Dave R answered. I told Dave R of the events, he stated that he had left and happened to come back to the office when I called (such a HUGE coincidence and certainly not covering for a potential lie by LeAnne). Regardless, Dave told me he backed his people (Customer is always wrong at Home Federal Bank of Tennessee). I told Dave this was a $500 issue out of $45,000 deposit - was my 16 years of business not worth $500 to Home Federal??? NOW THE QUOTE OF THE DAY COURTESY OF DAVE R...OLDS (HOME FEDERAL) - "You're business is not worth $500 to us". There you go... Dave R, LeAnne H, and Co. Solid Community Banking!
