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December 2023 by HaveANiceDay Smith
A recent morning.We seniors love our HFofTN branch in our rural area. On a rare drive into Knoxville I took some glass recycling to the center on Magnolia. Saw this location and decided to withdraw a little cash .$60 to be exact. I drive a nice late model Mazda. I look every bit the senior I am. I wanted to break one of the $20's from the ATM so I backed up and went to the window and asked for 2 $10's.Mind you I am not withdrawing just getting 2 10's. She asked for ID. I place by HFoT debit card in the drawer. I wait and wait and wait about 4 minutes. Then they request MORE i.d.. because I happen to have a male first name but born female. I have been married to my MALE husband for 38 years. LOL.Our rural branch never bats an eye at my name. That was fine though I grumbled a bit and handed over my DL. As I waited another few minutes for my 2 $10's I noticed an ARMED SECURITY guard was standing about 12 feet behind my vehicle watching my every move with squinty eyes I was the only person at the drive up.I do not usually pay mind to such but that he was watching me carefully fightened me a moment.I made a point of looking back at him then he soon went back inside. After another few minutes I was handed my 2 $10's.Time at drive up 8 min to change a $20 of our $.SO if you have an unusual name and want to use this branch take your debit, credit cards, DL, car registration, passport and maybe your birth certificate with you as HFofTN does not offer the option to customers to have your photo on your debit card. Needless to say I will avoid this location and ONLY use our rural branch. Whew.
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August 2022 by Lezlie Gann
We loved the customer service we received at this branch. The teller Sydney went out of her way to open our account and answer questions we had about the account. She was awesome! I wished all tellers were like her. Thank you for the wonderful service ❣️
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May 2021 by Jill Knight
Loved our experience with Home Federal Bank! We needed a home equity loan and Cana Johnson helped us with great professionalism, service, and speed! Can't say how important service is and they deliver. Plus they made so many of the steps easy for me to do online, and created auto drafts for me to make my payments. They have the home town advantage but are totally tech savvy too!
