IAA Knoxville
Hours:
3634 E Governor John Sevier Hwy, Knoxville TN 37914 Hours
About IAA Knoxville
IAAI Knoxville is highly praised for its professional and friendly staff. Customers frequently mention the helpfulness and kindness of employees like Cherie, Jennifer, Roxy, Patti, and Chip, who are described as respectful, accommodating, and eager to assist. The team at both the inside and outside yards is recognized for being easy to work with and for providing a positive experience at the auction. Many reviews highlight that staff members are available by phone to answer questions and resolve concerns, demonstrating excellent customer service. One reviewer specifically praised the branch manager for going above and beyond to resolve an unforeseen issue, showcasing outstanding care and resolve. Customers also note that staff members work within rules but remain polite and helpful. Despite some initial concerns from negative comments, visitors found the staff to be nice, respectful, and helpful, with one describing the overall experience as the best they've had at an auction. Overall, IAAI Knoxville is seen as a friendly, professional, and customer-oriented business.
Most Recent Reviews
May 2025
Jennifer and all the other ladies are great! A refreshing change at an insurance auction house! Best experience I've ever had at an auction! Thanks ladies for being so kind and helpful!
January 2025
Chip, Jennifer and all the staff are very helpful and courteous
January 2023
From the front office to the guys in the yard- everyone was awesome! Super sweet staff all around! If you are going to this location just remember that they didn’t put you in your situation. They have rules to do their jobs just like we all do! Just be kind and I guarantee all they want to do is be helpful!
More Comments(47)
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