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February 2024 by brigitte priest
I am going to give a very honest review. The staff here believes in upsales. They will offer related services to whatever you go in for in a heartbeat and tell you why they're recommending them. After watching them interact with many customers I can say they are not just doing this for commission. Every single recommendation I heard was relevant and custom tailored to the car they were working on. They were not giving cookie cutter suggestions. They seemed like really compassionate people that genuinely cared about their customers. The services were very fast. The pricing was more than fair for knowledgeable professionals. They were quick to take care of everything that came through their bays. I had blown oil seals and they had me on my way home to Georgia in a couple hours. I'd had a simple problem with the oil sensor earlier in the week and all the mechanics shops were booked out for at least three days. The seals were a much more complicated fix and they took it on immediately. These people are golden and this shop is a gem.
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February 2024 by David Austin
Just got my oil changed - I was worried that I wouldn't be able to get in and out over my lunch break, but I was done in about 15 minutes.Steve was quick, professional, and friend- offered me services but wasn't pushy like you find sometimes.They also vacuumed my floorboards and washed the windows. I'll definitely be coming here next time
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January 2024 by Srikanth Thalla
Visited this location for the first time and they have done the diagnosis of all the fluids and gave me an idea of where exactly the condition of my car stands and recommended to give some attention preparing myself. The way Emma explained about fluids made me realise how important it is to watch for them. Short, quick, fast service
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January 2024 by Thalla Srikanth
ATTENTION : Emma and her team does a great job in making sure their customers get everything jilly lube has to offer. I’ve never got the fill ups before in any jiffy lube in other places. By the recommendation of my girlfriend I’ve visited this place and they did a fantastic job. Very friendly, very helping. They do the job more than nice and couldn’t help myself from writing a review. Thanks for your amazing service. Will be your regular customer.
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January 2024 by Michelle Cooper
I was there Friday around lunch time for an oil change. The girl that waited on me was VERY professional!! Very Knowledgeable. I wish I would have gotten her name. She deserves a raise!
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December 2023 by Carmen Shepherd
I hadn’t really taken an interest in maintaining my car, since my dad was usually the one to take care of it for me. However, since he has passed away I’ve had to put on my big girl pants and take care of things myself. To be honest, it was a little overwhelming and dredged up a lot of emotions. Thankfully, all the staff were courteous and efficient, and Elijah in particular was very kind. He took the time to explain what was going on with my car, what they could do to help, and how much it would cost. I was very thankful for his advice and consideration for my budget.
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December 2023 by Douglas Nanney
Installed a new battery at a reasonable price first thing in the morning when I was in a pinch. Very positive experience.
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October 2023 by Jason Leach
Went here for a tune up. Was rudely directed to Merchant's Drive location. Called them and they hung up on me. 0/10 would NEVER recomend
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September 2023 by Tim Buckto
They don't do what they say they are going to do. They also don't know what grease fittings are. Had a 24.99 coupon. Tried to charge me 27 something.18 September 2023⬛ Update:After owner replied to originalcomment, I realized a mistake in my comment. Before I allowed Jiffy Lube to do anything, I informed them I had a 24.99 coupon. They acknowledged the coupon. when they rang me up, the total came to 30 something dollars. Eventually we got back to the 24.99 coupon which with tax, was $27 something. Had to complete grease job on fittings that were not greased at another place. My original comment that I left before this update still stands.
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September 2023 by Oscar H. Rivera
Outstanding service from Steve and Dakkota who inspected my vehicle and filled a quart of oil on the car.
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August 2023 by Stan B.
Got an oil change a Jiffy lube Cedar bluff when I got home I noticed an oil spot on driveway thought it was just oil spill when they changed the oil, but then I kept noticing oil on drive looked underneath and oil was dripping from Oil drain plug. So I went and explained the issue and instead of addressing it they came back and gave me a story identifying all the areas I have oil leaks but nothing on oil drain plug they said it wasn't coming from there. I have pictures and video that shows the plug cleaned by my self waited about 10 minutes and you can see the drip from oil drain plug. They do not back their service. I would not recommend going there.
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August 2023 by carter
wish i could leave a 0 star , went for an oil change on my 04 4runner apparently they can’t tighten a oil filter properly , oil leaked all over my driveway the next morning had to go to another shop a day later to get it properly done
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July 2023 by John Wilson
Very fast and professional. I will definitely be going back.
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July 2023 by Kara Amin
Fixed a huge misunderstanding and got me a refund which was amazing. Had to go to another company since the whole situation happened on a Sunday. When I got back in town went straight to them. They were so quick. Explained everything. And got me a refund.Service: Oil change
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May 2023 by Jade
getting my oil changed always makes me nervous because of past experiences, but these people were very delightful and kind and understanding. i thought the price was also reasonable.the only thing i didn’t like was that when they pull your car around they leave it running with the door open ?great service though ! i’ll more than likely be back !
