-
November 2023 by Kathryn Prestano
They had my car 8 weeks and it is the worst job I ever had done… emblems didn’t even match.. mirrors didn’t match… paint chipped where the repair was.. dude offered my $50 to go on my way instead of repairing it. I had work done at my dealership recently and they said it was the worst work they’ve seen… this place came highly recommended to me and I have been so let down… do not use these people
-
September 2023 by Audrey Smith
Took my car that needed a front bumper and grill in June 2023 and after they took pics of my car gave me a date to come back on a Tuesday in August 2 months later. Took my car on Monday so they would have it first thing Tuesday morning and told it would be ready in a couple of days. On the third day received a call from them stating they had a big problem and that my car had been hit again since they saw me in June and I now needed a headlight and hood as there was new damage. I had NOT been in any other accident. Evidently someone hit my car while it was on their lot. They would not take responsibility for this damage and deny having any cameras any where on their lot which I find hard to believe. I also wander why they wouldnt have told me this on the first day they had it and why they waited 3 days to tell me this. After waiting for 2 months for appt and taking my car on the appt day, as of the third day they had my car nothing had been done to it yet. I know they have insurance to cover things like this that happen but told me I would have to file an additional claim with my insurance since it had been wrecked again. It was definitely not like that when I left my car. I will never use this place of business again and have since heard other stories from many other unsatisfied customers. They also told me if I didnt come pick my car up that day they were going to take it to Cheddars parking lot and leave it. Would NOT RECOMMEND this place to anyone. Ilearned my lesson to always take dated pictures when you leave your car in someone else's possession.I really find it hard to believe in this day and time a business that has multiple cars on it's lot doesn't have a single camera.Never had an experience like this. DON'T USE THIS PLACE!!!!!!!!!!!!!!!!
-
May 2023 by C Tyree
Joe Neubert did the body work on my car following an accident. I dealt with 3 groups during this 8 month repair period - JNCC, the dealer, and the insurance company. Matt at JNCC was the only one in this group that worked in my best interests. Matt / JNCC answer the phone, respond to your questions, provide honest updates, etc. Their work looks good. Meanwhile the insurer and the dealer were an absolute nightmare.Services: Painting
-
April 2023 by Ryan Bible
Absolutely amazing staff very knowledgeable and they do their Absolutely best to get you taken care despite what covid has done to the economy and parts availability the quality of work is the best in knoxville hands down my lexus looks better than what it was brand new my insurance quit paying for my rental and they provided me with a vehicle until they got my car done they have my business forever there is no better body shop in the area A+++ !!!!!!!!!!!!!!!!!!Services: Body & Trim
-
February 2023 by Faye Domokos
So happy with the service! These guys worked exceptionally hard to ensure the quality of the repair job and communicate with me throughout the process. My 2008 VW Jetta needed a new door, and they did so well at finding a suitable replacement and matching the color. If I ever need any body work in Knoxville, I’ll absolutely be coming back.
-
February 2023 by Dead GonZo
Absolutely the worst business I have ever used. It took them 3 months to replace a front bumper cover and paint it. And when I got my car back, one of their employees took my car for a test drive and ripped out my clutch and i had to replace. Later when I took off the bumper I noticed they didn't replace the bumper brackets. Terrible company, save yourself time and money, go somewhere elseService: Body & Trim
-
January 2023 by Audrey Mankiewicz
Very friendly & honest about the repairs needed. When picked up the car u could not tell it had been damaged, looked brand new!Services: Painting
-
December 2022 by Anwar Accawi
It was a pleasure to do business with Matthew Carr at Newbert's Collision Center. He was patient, attentive and proficient. The reception room was nice and clean and the young man at the desk was very personable.
-
November 2022 by Will
The head manager Matt should be let go immediately. Awful customer service. They had a work order sent over from dodge dealership for a repair on a brand new truck. He did a temporary fix, took the money and said “that’s all I can do”. They will NOT fix your car properly. Instead of going through proper measures and getting it fixed they halfass the job and take your money. Stay AwayServices: Body & Trim
-
October 2022 by Mike Stengel
The best and only place you should take your vehicle for repairs… the quality is unmatched
-
October 2022 by chuck severance
A great family business that treats you right and does awesome work.Services: Body & Trim
-
August 2022 by Luke
I was rear ended and took my truck to get fixed at Joe Neubert on Gallaher. They made the process painless. I stopped by on my lunch break, they drew up a quote, sent the info to the insurance, and scheduled me to get it fixed the next week. They were able to explain the process of dealing with insurance very well. This was especially reassuring given how difficult it can be to get any type of communication from the insurance.I got my vehicle back right on time just as they had promised. It still looks great almost a year later. Very pleased with the service.Service: Body & Trim
-
June 2022 by Tasha M.
Went to have repairs done for White Paint splatter on hood, chip repair near gas tank, and front bumper corner to be pushed into place. Thought of Joe Neubert-had work done in the past on a car years ago, they did a great job!.. All the reviews look mostly good. Felt good about them!...Spoke to Matt and said he could do the repairs. Dropped my car off on 6/6/22. When I Picked up my car on 6/15/22 ,was told by a guy who worked in the office (not by Matt-who I had been deal with, he was not to be found) that the front bumper was not fix and the part that was needed is on back order and that they will call me when it came in. Also, told it would take 3mo to get in. My front bumper has gaps between everything it's still sticking out and I was not informed til pick up day. My car was damaged on the hood. They buffed the white splatter but, chipped the paint on my hood. The side ding near the gas tank was fixed. I finally spoke to Matt and did a walk through the day I picked it up. When addressing these issues w/Matt he proceeded to gaslight me and-said "we didn't damage your car", "it was like that"! I know my car and it wasn't like that, when I brought it- I have pictures! Then he states "nobody drove your car" and proceeds to gets a guy to come out and cover-the chips w/red paint. The car was not washed ,it was dirty! Matt kept trying to rush me off. And "said don't worry about the chips, theres going to be more when I drive" ! I will call you when those brackets come. I know good and well he's not going to call me. They didn't want to do the work. Im sure its not going to take that long for brackets. These men think your stupid as women. Bad customer Service,Unprofessional, and disrespectful! Didn't care about if I was satisfied or not! No apology-NOTHIN! I get the supplie/part shortage, but you don't work on the car knowing the part wont be available for 3mo., you don't take the car apart! They had my car for a week and should have informed me. You let me know so they I figure something else out! They knew that part wasn't available (If that)! I dont believe anything they say! You don't do more damage to the car! And they were PAID by my warranty company! And didn't complete the job! My bumper is loose and missing brackets and gaps in between the front of the car, and that tacky spot treatment ! This was horrible work! Don't use this establishment they do not do good business or work! OAN: Same day of picking up my car, later that night when I go to lock my door. It starts making a sound. And my car didn't start doing that until I picked it up for Joe Neubert Collision!...Im not happy and Im mad ! I will be reaching out to the GM and the BBB!
-
April 2022 by Michelle Dees
Great service! Friendly people! Was pleased with the services done to our car.
-
March 2022 by 68 mopar
I'm a patient man, but the job had to be extended a little due to part shipments, but I'd rather them have extra time and get the job done right rather than rush, and the car doesn't look the way I expect it. The guys here were friendly professional and done an exceptional job. Thank you fellas for taking care of my 2013 civic.Services: Body & Trim
