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November 2023 by Danny D.
I would have to agree 100% with the review from Micah M. The Knoxville location is absolutely a horrible place to deal with. I just recently had a similar situation happen where I ordered a $158 wiper transmission for the wife's car and was told I would be notified when was ready for pickup. I received a text the day the salesman told me he thought it should be in by saying it was there and ready for pickup. so I left work early and drove an hour one way to their location just to find out that it hadn't left Indiana yet. Naturally I was aggravated a bit and was ready to just ask for the refund and then the salesman offered to have it shipped directly to me at home and to give me the part for free which I thanked him for the offer and gave my address. the only thing I have been able to get since that promise was not even a single reply as to when or if it was going to be shipped out and nothing about my refund either. SHOULD Have BIT THE BULLET AND WENT TO THE DEALER TO BEGIN WITH. The other locations may be useful but as far as their main one in KNOXVILLE STAY AWAY UNLESS YOU LIKE YOUR MONEY ZMD TIME WASTED
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October 2023 by William Trees Jr
Great place for parts… fair prices
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September 2023 by Kassandra Brown-Weaver
Had the part I needed, affordable prices. They were very friendly & helpful. Nowhere else had what I needed.
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September 2023 by Dominic Stephan
This place is a gem! The service is excellent, and the sales team, regardless of gender, is exceptional. The facility is always clean, and their warranty is fantastic. The staff is friendly and incredibly knowledgeable. I'm excited to become a frequent shopper here.
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September 2023 by Casey Young
Don't waste your time or money with this crooks. Just go buy new parts most times it's cheaper anyway. Just sat on hold for 20 minutes was told the part was on the shelf then was given a work order to go pick it up so drove an hour over to be told it was sold 3 minutes ago. I hate this business. Closed account will never use again. If you must buy used highly recommend lamberts on Clinton hwy. More than fair pricing and knowledge.
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August 2023 by Chris Chandler
Bought All kinds of parts from Knox Auto for over 20 plus years, from head and tail lights to engines and transmissions, to fenders, hoods, doors and Roof Skins!Very good customer service and all around good people! Best junkyard parts around
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July 2023 by terri Croft
This place is huge. You can find any part you need here. Friendly folks. It used to be Kings AUTO Parts in the 80s
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May 2023 by Nick Roberts
Went through Knox Auto Parts when my rear end in my Ram decided to go out. Spoke with Angelo and he was able to get me a rear end by the very next day delivered to the shop of my choice. Once the part arrived, there was an issue with the part but Angelo was quick about getting me another part the very next day. I have continued to use Knox Auto Parts because of Angelo and his helpfulness and professionalism.
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April 2023 by Kyle Shalkowski
Love the experience the staff was excellent They handled all my needs quickly And professionally.
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March 2023 by Corey Monarch
One of the best yards around . Easy to deal with and fair pricing. Easy returns.Highly recommend.
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February 2023 by Xavier Stone
The customer service was excellent, I talked to Richie. OMG he was so professional and patient with me, I didn't know anything about transmissions before this interaction. If I need a part in the future I will definitely use this company, so polite and knowledgeable.
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February 2023 by Aaron Walker
Professional staff and easy to deal with. Great place to get your used or aftermarket auto parts!
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February 2023 by Micah M.
My Recommendation-DO NOT BUY OR HAVE ANY PARTS SHIPPED FROM KNOX AUTO PARTS. I don't like to write negative reviews however I am big on when there is exceptional service to honor the person and company and when there is exceptionally bad service to let other people know. My experience with Knox Auto was exceptionally bad. When you call the main location in Knoxville, they direct you to a salesman and from there on out you are in direct contact with that salesman. I was linked with a terrible salesman as I inquired about a hood and mirror for my F150. He texted and emailed me pictures of parts, I would reply back with questions and 2-4 days would go by with no response so I would have to call and he would either be out of the office when it was normal business times or would call me back. This happened several times as he answered one time out of three. He found a perfect, grade A hood and mirror with all the specifications I needed. Since I live in Georgia, I chose the Birmingham location to pick up the parts. Before having to put down a $200 deposit since they were delivering it from Knoxville to Birmingham, I confirmed with the salesman that everything was in perfect condition with the right specifications to which he said yes and that it would take a week to get to Birmingham. I asked for an emailed invoice and didn't receive an invoice. After a several days I called Knox Auto to confirm I the parts were purchased and shipped and they didn't have any information in their system or order number and that the salesman would call me back since he was not in the office. At this point I gave up any communication since I saw in my bank account that it was purchased and would wait to hear when it was delivered. After a week and no response, I called and the salesman let me know it get in a couple days beforehand. Before I made the 6.5 hour round-trip, I called the Birmingham location to make sure they had the parts since my experience with communication so far was not good and they confirmed it was there. When I got to Birmingham at 3:45 PM, it took them 35 minutes for them to find the parts only to find that the hood was scratched and dinged badly all over and the mirror was the incorrect mirror. (despite the tags on the parts saying it was grade A and the specifications for the mirror were all there). I tried calling the salesman to let him know what was happening, but he was out of the office again. The people in Birmingham were nice and tried to accommodate as much as possible but apparently the main location in Knoxville had the final say in what they were able to discount me discount and didn't discount as much as was needed. This was an hour process of the Knoxville location corresponding with the Birmingham location. The people in Birmingham found a correct mirror in Virginia and were willing to have it shipped to Birmingham to then have it shipped to where I live to accommodate the amount of time I traveled out of my work week. I emailed the salesman, letting him know the situation to which he said he would speak to his manager, and would keep me updated (which he did not) and I had to follow up after several days of no response, only to find that his manager is not willing to accommodate more for what happened, and that they in fact, do not have any mirror that is the correct mirror to ship.
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January 2023 by Adel Mousa
Great place to order your parts ,Steve is very helpful and smart salesman he knows what he is doing,Fast delivery ,Respectful Drivers
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December 2022 by Eric Minyard
Ordered an ABS control module for my 04 Titan. The guys were very helpful in making sure I got the right part. Thanks again. Salesman 4453.